Hi, I purchased a new copy of Microsoft Standard 2007 from my university bookstore in August 2007 and loaded onto a brand new computer running Vista. I haven't had any problems with it until today, when I tried to download a newletter template from online. My computer said it had to validate and then gave me the following error message: "You may be a victim of software counterfieting. The following software installed on your computer is not geniune: 2007 Microsoft Office System." When I expand details online it tells me "No valid office key was detected." I have the original software and I'm looking at the product key, though I can't find the receipt I used to buy it. The diagnostic tool says my copy is genuine (see below). Why can't I download the template? Please advise.
Claire
Diagnostic Report (1.7.0062.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x0
Cached Validation Code: N/A, hr = 0x80004005
Windows Product Key: *****-*****-WWR7C-QF2M7-2TB37
Windows Product Key Hash: YqRmTj4qWYwTYqB/WJzBj8/adyc=
Windows Product ID: 89578-OEM-7332157-00056
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010300.0.0.003
CSVLK Server: N/A
CSVLK PID: N/A
ID: {EF5C9CF0-7FB4-4BD2-87BF-2C9BCB31AFCD}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_ldr.070207-1500
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
Grace Flag: N/A, hr = 0x80004005
Commit: N/A, hr = 0x80004005
Reboot Flag: 0x0
ThreatID(s): N/A, hr = 0x80004005
Wgaer.exe Version: N/A, hr = 0x80070002
Wgaer.exe Signed By: N/A, hr = 0x80070002
Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 104 Unknown PID
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-818-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{EF5C9CF0-7FB4-4BD2-87BF-2C9BCB31AFCD}</UGUID><Version>1.7.0062.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2TB37</PKey><PID>89578-OEM-7332157-00056</PID><PIDType>2</PIDType><SID>S-1-5-21-1017236828-1095981930-4152829277</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>7658CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7LET39WW (1.09 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20070514000000.000000+000</Date></BIOS><HWID>2E333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7L </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>1FAEA2A74E60778</Val><Hash>ftQlazUe41ehea/4ojNgo9XhHU0=</Hash><Pid>81607-956-0679625-64131</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
