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    I keep getting in a loop with this errorr message.  My browser is set to accept cookies and all other firwalls turned off.  HELP

    Cannot complete request 

     
      To use this page, you must enable cookies in your browser. Enable cookies, and then restart your registration or purchase. For more information about enabling cookies, see Help for your browser.  
     
      If you get this message more than once, report it as a recurring problem.  
     
      Message 7105

    Wednesday, February 13, 2008 2:19 AM

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    Try the following:

    1. Set Internet Explorer to be your default browser. (Start menu - set program access and defaults in XP, Start/Default Programs in Vista)

    2. Open Internet Explorer, go to Tools, Internet Options and delete temporary Internet Files and cookies.

    3. Close Internet Explorer.

    4. Open OneCare and proceed with activation.

     

    If this doesn't work, please open an email support case as a trial user per the instructions here:

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

     

    Wednesday, February 13, 2008 1:30 PM
    Moderator

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  • Question
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    Try the following:

    1. Set Internet Explorer to be your default browser. (Start menu - set program access and defaults in XP, Start/Default Programs in Vista)

    2. Open Internet Explorer, go to Tools, Internet Options and delete temporary Internet Files and cookies.

    3. Close Internet Explorer.

    4. Open OneCare and proceed with activation.

     

    If this doesn't work, please open an email support case as a trial user per the instructions here:

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

     

    Wednesday, February 13, 2008 1:30 PM
    Moderator
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    I have the same problem and the suggestion did not work for me.

    I'll open an email support case.

    - Jim

    Thursday, February 19, 2009 8:34 PM
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    While you are waiting for a response from support - in IE7, go to tools/Internet Options/Advanced and select the option to reset all settings to default. Try activation again.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Thursday, February 19, 2009 10:23 PM
    Moderator