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Dynamic CRM 2011 Online Outlook Client Installation Error RRS feed

  • Question

  • I am not able to install the Microsoft Dynamics CRM 2011 Online Outlook Client. I continue to get the following error message, "The installation has failed. You cannot use a version of Internet Explorer that is earlier than Internet Explorer 7."

    I actually have Internet Explorer 9 installed.

    This is the error log...

    15:32:39|   Info| Bootstrap version: 5.0.9688.583.
    15:32:39|   Info| User: My_Computer.
    15:32:39|   Info| Initializing COM.
    15:32:39|   Info| Initialized COM.
    15:32:39|   Info| Current OS Version: 6.0.6002
    15:32:39|   Info|   ServicePack: Service Pack 2
    15:32:39|   Info|   System Type: Workstation
    15:32:39|   Info|   Suite Mask: 0x0100
    15:33:45|   Info| IsIeInstalled=0
    15:33:45|  Error| You cannot use a version of Internet Explorer that is earlier than Internet Explorer 7.
    15:33:45|   Info| Uninitializing COM.
    15:33:45|   Info| Uninitialized COM.
    15:33:46|   Info| === Setup bootstrap logging started 6/9/2011 3:33:46 PM ===
    15:33:46|   Info| Bootstrap version: 5.0.9688.583.
    15:33:46|   Info| User: My_Computer.
    15:33:46|  Error| Installation of Microsoft Dynamics CRM for Outlook failed.

    Thursday, June 9, 2011 7:42 PM

All replies

  • I am having exactly the same issue:

     

    8:34:42|   Info| Microsoft Dynamics CRM for Outlook is not currently installed.
    18:35:59|   Info| === Setup bootstrap logging ended 6/20/2011 6:35:59 PM ===

    18:35:13|   Info| Bootstrap version: 5.0.9688.583.
    18:35:13|   Info| User: Administrator.
    18:35:13|   Info| Initializing COM.
    18:35:13|   Info| Initialized COM.
    18:35:13|   Info| Current OS Version: 5.2.3790
    18:35:13|   Info|   ServicePack: Service Pack 2
    18:35:13|   Info|   System Type: Workstation
    18:35:13|   Info|   Suite Mask: 0x0100
    18:35:58|   Info| IsIeInstalled=0
    18:35:58|  Error| You cannot use a version of Internet Explorer that is earlier than Internet Explorer 7.
    18:35:58|   Info| Uninitializing COM.
    18:35:58|   Info| Uninitialized COM.
    18:35:59|   Info| === Setup bootstrap logging started 6/20/2011 6:35:59 PM ===
    18:35:59|   Info| Bootstrap version: 5.0.9688.583.
    18:35:59|   Info| User: Administrator.
    18:35:59|  Error| Installation of Microsoft Dynamics CRM for Outlook failed.

     

    Windows XP Pro x64....

    Tuesday, June 21, 2011 3:22 AM
  • Can you please reboot your machine and try runnning setup again?

    If the error still persists then can you go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer and send the value of 'Version'. Also please attach the new log file with it.

    Tuesday, June 21, 2011 9:09 PM
  • This is an XP client?

    64 bit?

    I would say, the code base of the OS being used is a bit old.

    and putting IE9 on it I would expect problems.

     


    Curtis J Spanburgh
    Wednesday, June 22, 2011 7:38 PM
    Moderator
  • I also have a 64bit machine. I downgraded from IE9 to IE 8 thinking it might be an IE 9 issue. The value in the data column is 8.0.6001.19088. I still am unable to install the client.
    Mark Johnson
    Wednesday, June 22, 2011 8:26 PM
  • I have a 64bit machine running Windows Vista Home. I also tried it on a 32bit machine running Vista Ultimate. Same result on each machine.

    Mark Johnson
    Wednesday, June 22, 2011 8:27 PM
  • Can you please attach the log file too?

    What is ther version number from Registry for 32 bit machine?

    Thursday, June 23, 2011 6:20 PM
  • Hi Majcram

    Can you reboot the machine and rerun the setup?

    If it didn't work, can you check the registry key value at

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Version

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Version

    and the version of the file [drive]:\Windows\System32\jscript.dll

    Thanks

     

    Friday, June 24, 2011 1:48 AM
  • Has anyone found a solution to this? I have win 7 64 bit machine, outlook 2010, IE 8 and receive same error as above. Reg settings all show correct IE version from what i can tell. Log file included.

    13:53:54|   Info| === Setup bootstrap logging started 3/14/2011 1:53:54 PM ===
    13:53:54|   Info| Bootstrap version: 5.0.9688.583.
    13:53:54|   Info| User: Nancy.Emsley.
    13:53:54|   Info| Invoked with command line: i386\SetupClient.exe
    13:53:54|   Info| Running Microsoft Dynamic CRM 5 for Outlook at : C:\Users\NANCY~1.EMS\AppData\Local\Temp\OWPC73E.tmp\i386
    13:53:54|   Info| System Memory: 8319778816 Bytes
    13:53:55|   Info| Initializing COM.
    13:53:55|   Info| Initialized COM.
    13:53:55|   Info| No pending reboot detected
    13:53:55|   Info| No reboot required
    13:53:55|   Info| Uninitializing COM.
    13:53:55|   Info| Uninitialized COM.
    13:53:55|   Info| Current OS Version: 6.1.7600
    13:53:55|   Info|   ServicePack:
    13:53:55|   Info|   System Type: Workstation
    13:53:55|   Info|   Suite Mask: 0x0100
    13:53:55|   Info| Initializing COM.
    13:53:55|   Info| Initialized COM.
    13:53:55|   Info| Create the job key value BITSLocalTempDir in the registry.

    13:53:55|   Info| Set the job key value BITSLocalTempDir as  in the registry.

    13:53:55|   Info| Connect to BITS.

    13:53:55|   Info| Get the job key value BITSLocalTempDir as  from the registry.

    13:53:55|   Info| Open the registry key value BITSLocalTempDir for the download job.

    13:53:55|   Info| Set the job key value BITSLocalTempDir as C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{B439E0E8-0EBA-4142-A093-0C29CA8753E4}.

    13:53:55|   Info| Find/create the local temporary directory C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{B439E0E8-0EBA-4142-A093-0C29CA8753E4}.

    13:53:55|   Info| Starting download from http://go.microsoft.com/fwlink/?LinkId=189272&clcid=0x409
    13:53:55|   Info| Create the job key value CRM2011-client-1033-i386.exe in the registry.

    13:53:55|   Info| Set the job key value CRM2011-client-1033-i386.exe as  in the registry.

    13:53:55|   Info| Create a new job for file CRM2011-client-1033-i386.exe.

    13:53:55|   Info| Open the registry key value CRM2011-client-1033-i386.exe for the download job.

    13:53:55|   Info| Set the job key value CRM2011-client-1033-i386.exe as {2F2D3C6A-EEDD-40A5-BC9E-CC27100F63F9}.

    13:53:56|   Info| Set the job guid {2F2D3C6A-EEDD-40A5-BC9E-CC27100F63F9} in the registry.

    13:53:56|   Info| Add the file CRM2011-client-1033-i386.exe to the created job.

    13:53:56|   Info| Set MinimumRetryDelay to: 60 seconds.

    13:53:56|   Info| Set NoProgressTimeout to: 60 seconds.

    13:53:56|   Info| Set Priority to BG_JOB_PRIORITY_FOREGROUND.

    13:53:56|   Info| Create the notify interface.

    13:53:56|   Info| Register notify interface.

    13:53:56|   Info| Set the notify flags to BG_NOTIFY_JOB_TRANSFERRED
    13:53:56|   Info|  | BG_NOTIFY_JOB_ERROR | BG_NOTIFY_JOB_MODIFICATION.

    13:53:56|   Info| Start/resume the download job CRM2011-client-1033-i386.exe.

    13:55:47|   Info| Downloaded file: 
    13:55:47|   Info| Clean up the BITS downloader.

    13:55:47|   Info| Uninitializing COM.
    13:55:47|   Info| Uninitialized COM.
    13:56:30|   Info| Extract installer finished with exit code: 0
    13:56:30|   Info| Get the current client setup resource at C:\Users\NANCY~1.EMS\AppData\Local\Temp\OWPC73E.tmp\i386\ClientSetupResources.dll
    13:56:30|   Info| Copy to the client setup resource to C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{57C143C0-AD14-48BC-8820-8D47F236757D}\ClientSetupResources.dll
    13:56:30|   Info| Copy to the client setup resource to C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{57C143C0-AD14-48BC-8820-8D47F236757D}\PFiles\MSCRM\Client\ClientSetupResources.dll
    13:56:30|   Info| Copying installer files to local directory: 
    13:56:30|   Info| Package: C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{57C143C0-AD14-48BC-8820-8D47F236757D}\Client.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{7E565179-9765-4912-B81A-63FB3F777BA8}" TARGETDIR="C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{7E565179-9765-4912-B81A-63FB3F777BA8}" ALLOWRUN=1
    13:56:42|   Info| Loading bootstrap library C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{7E565179-9765-4912-B81A-63FB3F777BA8}\ClientSetup.dll
    13:56:43|   Info| Microsoft Dynamics CRM for Outlook is not currently installed.
    09:19:06|   Info| === Setup bootstrap logging ended 3/15/2011 9:19:06 AM ===

    09:11:43|   Info| Bootstrap version: 5.0.9688.583.
    09:11:43|   Info| User: Nancy.Emsley.
    09:11:43|   Info| Initializing COM.
    09:11:43|   Info| Initialized COM.
    09:11:43|   Info| Current OS Version: 6.1.7600
    09:11:43|   Info|   ServicePack:
    09:11:43|   Info|   System Type: Workstation
    09:11:43|   Info|   Suite Mask: 0x0100
    09:11:50|   Info| IsIeInstalled=1
    09:11:50|   Info| .NET version found is 4.0.30319.0
    09:11:50|   Info| IsDotNetInstalled=1
    09:11:50|   Info| IsInstallerInstalled=1
    09:11:51|   Info| Windows Installer found is 5.0
    09:11:51|   Info| CIsVcRedistInstalled=0
    09:11:51|   Info| Installing VCRedist with version 10.0.30319
    09:11:51|   Info| Get the job key value BITSLocalTempDir as C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{B439E0E8-0EBA-4142-A093-0C29CA8753E4} from the registry.

    09:11:51|   Info| Checking whether installer vcredist_x86.exe is locally available
    09:11:51|   Info| Local package for Microsoft Visual C++ Runtime not found
    09:11:51|   Info| Failed to find the Visual C++ runtime installation file VcRedist\vcredist_x86.exe.
    09:11:51|   Info| FWLink defined for Microsoft Visual C++ Runtime:  http://go.microsoft.com/fwlink/?LinkId=195255&clcid=0x409
    09:11:51|   Info| Initializing COM.
    09:11:51|   Info| Initialized COM.
    09:11:51|   Info| Initializing COM.
    09:11:51|   Info| Initialized COM.
    09:11:51|   Info| Connect to BITS.

    09:11:51|   Info| Find/create the local temporary directory C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{B439E0E8-0EBA-4142-A093-0C29CA8753E4}.

    09:11:51|   Info| Requesting download of Microsoft Visual C++ Runtime installer from http://go.microsoft.com/fwlink/?LinkId=195255&clcid=0x409.
    09:11:51|   Info| Create the job key value vcredist_x86.exe in the registry.

    09:11:51|   Info| Set the job key value vcredist_x86.exe as  in the registry.

    09:11:52|   Info| Create a new job for file vcredist_x86.exe.

    09:11:52|   Info| Open the registry key value vcredist_x86.exe for the download job.

    09:11:52|   Info| Set the job key value vcredist_x86.exe as {5623B726-D81A-4F21-9C8D-0BCC9080C67A}.

    09:11:52|   Info| Set the job guid {5623B726-D81A-4F21-9C8D-0BCC9080C67A} in the registry.

    09:11:52|   Info| Add the file vcredist_x86.exe to the created job.

    09:11:52|   Info| Set MinimumRetryDelay to: 60 seconds.

    09:11:52|   Info| Set NoProgressTimeout to: 60 seconds.

    09:11:52|   Info| Set Priority to BG_JOB_PRIORITY_FOREGROUND.

    09:11:53|   Info| Create the notify interface.

    09:11:53|   Info| Register notify interface.

    09:11:53|   Info| Set the notify flags to BG_NOTIFY_JOB_TRANSFERRED
    09:11:53|   Info|  | BG_NOTIFY_JOB_ERROR | BG_NOTIFY_JOB_MODIFICATION.

    09:11:53|   Info| Start/resume the download job vcredist_x86.exe.

    09:11:58|   Info| Microsoft Visual C++ Runtime downloaded to C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{B439E0E8-0EBA-4142-A093-0C29CA8753E4}\vcredist_x86.exe
    09:11:58|   Info| Prereq component installer will use downloaded installer for vcredist_x86.exe.
    09:11:58|   Info| Installer path for Microsoft Visual C++ Runtime set to C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{B439E0E8-0EBA-4142-A093-0C29CA8753E4}\vcredist_x86.exe
    09:11:59|   Info| Clean up the BITS downloader.

    09:11:59|   Info| Uninitializing COM.
    09:11:59|   Info| Uninitialized COM.
    09:11:59|   Info| Installing Microsoft Visual C++ Runtime
    09:12:00|   Info| Launching external process:
    09:12:00|   Info|      CmdLine:  <"C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{B439E0E8-0EBA-4142-A093-0C29CA8753E4}\vcredist_x86.exe" /q /norestart>
    09:12:00|   Info|   WorkingDir: <C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{B439E0E8-0EBA-4142-A093-0C29CA8753E4}>
    09:12:16|   Info| Installation of Microsoft Visual C++ Runtime has completed. Exit code: 0. Result: Version installed: 10.0.30319
    09:12:16|   Info| Uninitializing COM.
    09:12:16|   Info| Uninitialized COM.
    09:12:16|   Info| IsDrWatsonInstalled=1
    09:12:16|   Info| .NET version found is 4.0.30319.0
    09:12:16|   Info| IsDotNetInstalled=1
    09:12:16|   Info| IsInstallerInstalled=1
    09:12:16|   Info| Windows Installer found is 5.0
    09:12:16|   Info| IsSqlCe32BitInstalled=0
    09:12:16|   Info| Checking whether installer SSCERuntime*-x86.msi is locally available
    09:12:16|   Info| Local package for Microsoft SQL Server Compact 3.5 Service Pack 2 not found
    09:12:16|   Info| Failed to find Microsoft SQL Server Compact 3.5 SP1 setup package sqlceSCERuntime.msi.
    09:12:16|   Info| FWLink defined for Microsoft SQL Server Compact 3.5 Service Pack 2:  http://go.microsoft.com/fwlink/?LinkId=147327&clcid=0x409
    09:12:16|   Info| IsSqlCe64BitInstalled=0
    09:12:16|   Info| Checking whether installer SSCERuntime*-x64.msi is locally available
    09:12:16|   Info| Local package for Microsoft SQL Server Compact 3.5 Service Pack 2 not found
    09:12:16|   Info| Failed to find Microsoft SQL Server Compact 3.5 SP1 setup package sqlceSCERuntime.msi.
    09:12:16|   Info| FWLink defined for Microsoft SQL Server Compact 3.5 Service Pack 2:  http://go.microsoft.com/fwlink/?LinkId=147326&clcid=0x409
    09:12:16|   Info| IsReportViewerControlInstalled=0
    09:12:16|   Info| Checking whether installer ReportViewer.exe is locally available
    09:12:16|   Info| Local package for Microsoft SQL Reporting Service Report Viewer Control not found
    09:12:16|   Info| Failed to find Report Viewer setup package ReportViewer\ReportViewer.exe.
    09:12:16|   Info| FWLink defined for Microsoft SQL Reporting Service Report Viewer Control:  http://go.microsoft.com/fwlink/?LinkId=193386&clcid=0x409
    09:12:16|   Info| IsGenevaInstalled=0
    09:12:16|   Info| Checking whether installer Windows6.1-KB974405-x64.msu is locally available
    09:12:16|   Info| Local package for Windows Identity Foundation not found
    09:12:16|   Info| Failed to find Windows Identity Foundation setup package
    09:12:17|   Info| FWLink defined for Windows Identity Foundation:  http://go.microsoft.com/fwlink/?LinkId=190780&clcid=0x409
    09:12:17|   Info| CIsIDCRL64Installed=1
    09:12:17|   Info| GetSIDOfLoggedOnUser: Starting
    09:12:17|   Info| GetSIDOfLoggedOnUser: before WTSQueryUserToken, session=1
    09:12:17|   Info| GetSIDOfLoggedOnUser: return code = 1314
    09:12:17|   Info| Using the following Language Pack msi - C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{57C143C0-AD14-48BC-8820-8D47F236757D}\MUISetup_1033_i386.msi
    09:12:17|   Info| Initializing COM.
    09:12:17|   Info| Initialized COM.
    09:12:17|   Info| Initializing COM.
    09:12:17|   Info| Initialized COM.
    09:12:17|   Info| Connect to BITS.

    09:12:17|   Info| Find/create the local temporary directory C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{B439E0E8-0EBA-4142-A093-0C29CA8753E4}.

    09:12:17|   Info| Requesting download of Microsoft SQL Server Compact 3.5 Service Pack 2 installer from http://go.microsoft.com/fwlink/?LinkId=147327&clcid=0x409.
    09:12:17|   Info| Create the job key value SSCERuntime_1033_x86.msi in the registry.

    09:12:17|   Info| Set the job key value SSCERuntime_1033_x86.msi as  in the registry.

    09:12:17|   Info| Create a new job for file SSCERuntime_1033_x86.msi.

    09:12:17|   Info| Open the registry key value SSCERuntime_1033_x86.msi for the download job.

    09:12:17|   Info| Set the job key value SSCERuntime_1033_x86.msi as {2D30ED87-DA50-4F3C-9441-8741F2139087}.

    09:12:17|   Info| Set the job guid {2D30ED87-DA50-4F3C-9441-8741F2139087} in the registry.

    09:12:17|   Info| Add the file SSCERuntime_1033_x86.msi to the created job.

    09:12:17|   Info| Set MinimumRetryDelay to: 60 seconds.

    09:12:17|   Info| Set NoProgressTimeout to: 60 seconds.

    09:12:17|   Info| Set Priority to BG_JOB_PRIORITY_FOREGROUND.

    09:12:17|   Info| Create the notify interface.

    09:12:17|   Info| Register notify interface.

    09:12:17|   Info| Set the notify flags to BG_NOTIFY_JOB_TRANSFERRED
    09:12:17|   Info|  | BG_NOTIFY_JOB_ERROR | BG_NOTIFY_JOB_MODIFICATION.

    09:12:17|   Info| Requesting download of Microsoft SQL Server Compact 3.5 Service Pack 2 installer from http://go.microsoft.com/fwlink/?LinkId=147326&clcid=0x409.
    09:12:17|   Info| Create the job key value SSCERuntime_1033_x64.msi in the registry.

    09:12:17|   Info| Set the job key value SSCERuntime_1033_x64.msi as  in the registry.

    09:12:18|   Info| Create a new job for file SSCERuntime_1033_x64.msi.

    09:12:18|   Info| Open the registry key value SSCERuntime_1033_x64.msi for the download job.

    09:12:18|   Info| Set the job key value SSCERuntime_1033_x64.msi as {A96AC228-07BB-4E61-A246-E0397BEBEBDA}.

    09:12:18|   Info| Set the job guid {A96AC228-07BB-4E61-A246-E0397BEBEBDA} in the registry.

    09:12:18|   Info| Add the file SSCERuntime_1033_x64.msi to the created job.

    09:12:18|   Info| Set MinimumRetryDelay to: 60 seconds.

    09:12:18|   Info| Set NoProgressTimeout to: 60 seconds.

    09:12:18|   Info| Set Priority to BG_JOB_PRIORITY_FOREGROUND.

    09:12:18|   Info| Create the notify interface.

    09:12:18|   Info| Register notify interface.

    09:12:18|   Info| Set the notify flags to BG_NOTIFY_JOB_TRANSFERRED
    09:12:18|   Info|  | BG_NOTIFY_JOB_ERROR | BG_NOTIFY_JOB_MODIFICATION.

    09:12:18|   Info| Requesting download of Microsoft SQL Reporting Service Report Viewer Control installer from http://go.microsoft.com/fwlink/?LinkId=193386&clcid=0x409.
    09:12:18|   Info| Create the job key value ReportViewer.exe in the registry.

    09:12:18|   Info| Set the job key value ReportViewer.exe as  in the registry.

    09:12:18|   Info| Create a new job for file ReportViewer.exe.

    09:12:18|   Info| Open the registry key value ReportViewer.exe for the download job.

    09:12:18|   Info| Set the job key value ReportViewer.exe as {8801B1F7-DE62-4829-ABE2-57E9EB97488B}.

    09:12:18|   Info| Set the job guid {8801B1F7-DE62-4829-ABE2-57E9EB97488B} in the registry.

    09:12:18|   Info| Add the file ReportViewer.exe to the created job.

    09:12:18|   Info| Set MinimumRetryDelay to: 60 seconds.

    09:12:18|   Info| Set NoProgressTimeout to: 60 seconds.

    09:12:19|   Info| Set Priority to BG_JOB_PRIORITY_FOREGROUND.

    09:12:19|   Info| Create the notify interface.

    09:12:19|   Info| Register notify interface.

    09:12:19|   Info| Set the notify flags to BG_NOTIFY_JOB_TRANSFERRED
    09:12:19|   Info|  | BG_NOTIFY_JOB_ERROR | BG_NOTIFY_JOB_MODIFICATION.

    09:12:19|   Info| Requesting download of Windows Identity Foundation installer from http://go.microsoft.com/fwlink/?LinkId=190780&clcid=0x409.
    09:12:19|   Info| Create the job key value Windows6.1-KB974405-x64.msu in the registry.

    09:12:19|   Info| Set the job key value Windows6.1-KB974405-x64.msu as  in the registry.

    09:12:19|   Info| Create a new job for file Windows6.1-KB974405-x64.msu.

    09:12:19|   Info| Open the registry key value Windows6.1-KB974405-x64.msu for the download job.

    09:12:19|   Info| Set the job key value Windows6.1-KB974405-x64.msu as {4551844D-8F02-450C-A492-2EB78404E28F}.

    09:12:19|   Info| Set the job guid {4551844D-8F02-450C-A492-2EB78404E28F} in the registry.

    09:12:19|   Info| Add the file Windows6.1-KB974405-x64.msu to the created job.

    09:12:19|   Info| Set MinimumRetryDelay to: 60 seconds.

    09:12:19|   Info| Set NoProgressTimeout to: 60 seconds.

    09:12:19|   Info| Set Priority to BG_JOB_PRIORITY_FOREGROUND.

    09:12:19|   Info| Create the notify interface.

    09:12:19|   Info| Register notify interface.

    09:12:19|   Info| Set the notify flags to BG_NOTIFY_JOB_TRANSFERRED
    09:12:19|   Info|  | BG_NOTIFY_JOB_ERROR | BG_NOTIFY_JOB_MODIFICATION.

    09:12:19|   Info| Start/resume the download job SSCERuntime_1033_x86.msi.

    09:12:19|   Info| Start/resume the download job SSCERuntime_1033_x64.msi.

    09:12:19|   Info| Start/resume the download job ReportViewer.exe.

    09:12:19|   Info| Start/resume the download job Windows6.1-KB974405-x64.msu.

    09:12:30|   Info| Microsoft SQL Server Compact 3.5 Service Pack 2 downloaded to C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{B439E0E8-0EBA-4142-A093-0C29CA8753E4}\SSCERuntime_1033_x86.msi
    09:12:30|   Info| Prereq component installer will use downloaded installer for SSCERuntime*-x86.msi.
    09:12:30|   Info| Installer path for Microsoft SQL Server Compact 3.5 Service Pack 2 set to C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{B439E0E8-0EBA-4142-A093-0C29CA8753E4}\SSCERuntime_1033_x86.msi
    09:12:30|   Info| Microsoft SQL Server Compact 3.5 Service Pack 2 downloaded to C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{B439E0E8-0EBA-4142-A093-0C29CA8753E4}\SSCERuntime_1033_x64.msi
    09:12:30|   Info| Prereq component installer will use downloaded installer for SSCERuntime*-x64.msi.
    09:12:30|   Info| Installer path for Microsoft SQL Server Compact 3.5 Service Pack 2 set to C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{B439E0E8-0EBA-4142-A093-0C29CA8753E4}\SSCERuntime_1033_x64.msi
    09:12:30|   Info| Microsoft SQL Reporting Service Report Viewer Control downloaded to C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{B439E0E8-0EBA-4142-A093-0C29CA8753E4}\ReportViewer.exe
    09:12:30|   Info| Prereq component installer will use downloaded installer for ReportViewer.exe.
    09:12:30|   Info| Installer path for Microsoft SQL Reporting Service Report Viewer Control set to C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{B439E0E8-0EBA-4142-A093-0C29CA8753E4}\ReportViewer.exe
    09:12:30|   Info| Windows Identity Foundation downloaded to C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{B439E0E8-0EBA-4142-A093-0C29CA8753E4}\Windows6.1-KB974405-x64.msu
    09:12:30|   Info| Prereq component installer will use downloaded installer for Windows6.1-KB974405-x64.msu.
    09:12:30|   Info| Installer path for Windows Identity Foundation set to C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{B439E0E8-0EBA-4142-A093-0C29CA8753E4}\Windows6.1-KB974405-x64.msu
    09:12:30|   Info| Clean up the BITS downloader.

    09:12:30|   Info| Uninitializing COM.
    09:12:30|   Info| Uninitialized COM.
    09:12:30|   Info| Querying current AutomaticUpdatesNotificationLevel
    09:12:30|   Info| Pausing Automatic Updates
    09:12:30|   Info| Automatic Updates paused
    09:12:30|   Info| Installing Microsoft SQL Server Compact 3.5 Service Pack 2
    09:12:31|   Info| Log file: C:\Users\nancy.emsley\AppData\Local\Microsoft\MSCRM\Logs\sqlce.log
    09:12:31|   Info| Launching external process:
    09:12:31|   Info|      CmdLine:  <msiexec /i "C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{B439E0E8-0EBA-4142-A093-0C29CA8753E4}\SSCERuntime_1033_x86.msi" /LV* "C:\Users\nancy.emsley\AppData\Local\Microsoft\MSCRM\Logs\sqlce.log" /qn REBOOT=ReallySuppress>
    09:12:31|   Info|   WorkingDir: <C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{B439E0E8-0EBA-4142-A093-0C29CA8753E4}>
    09:12:45|   Info| Installation of Microsoft SQL Server Compact 3.5 Service Pack 2 has completed. Exit code: 0. Result: Version installed: 3.5.8082
    09:12:46|   Info| Installing Microsoft SQL Server Compact 3.5 Service Pack 2
    09:12:46|   Info| Log file: C:\Users\nancy.emsley\AppData\Local\Microsoft\MSCRM\Logs\sqlce.log
    09:12:46|   Info| Launching external process:
    09:12:46|   Info|      CmdLine:  <msiexec /i "C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{B439E0E8-0EBA-4142-A093-0C29CA8753E4}\SSCERuntime_1033_x64.msi" /LV* "C:\Users\nancy.emsley\AppData\Local\Microsoft\MSCRM\Logs\sqlce.log" /qn REBOOT=ReallySuppress>
    09:12:46|   Info|   WorkingDir: <C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{B439E0E8-0EBA-4142-A093-0C29CA8753E4}>
    09:12:55|   Info| Installation of Microsoft SQL Server Compact 3.5 Service Pack 2 has completed. Exit code: 0. Result: Version installed: 3.5.8082
    09:12:55|   Info| Installing Microsoft SQL Reporting Service Report Viewer Control
    09:12:55|   Info| Launching external process:
    09:12:55|   Info|      CmdLine:  <"C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{B439E0E8-0EBA-4142-A093-0C29CA8753E4}\ReportViewer.exe" /q:a /c:"install.exe /q ">
    09:12:55|   Info|   WorkingDir: <C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{B439E0E8-0EBA-4142-A093-0C29CA8753E4}>
    09:13:17|   Info| Installation of Microsoft SQL Reporting Service Report Viewer Control has completed. Exit code: 0. Result: Version installed: 10.0.30319
    09:13:17|   Info| Installing Windows Identity Foundation
    09:13:17|   Info| Log file: C:\Users\nancy.emsley\AppData\Local\Microsoft\MSCRM\Logs\WindowsIdentityFoundation.log
    09:13:17|   Info| Launching external process:
    09:13:17|   Info|      CmdLine:  <wusa.exe "C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{B439E0E8-0EBA-4142-A093-0C29CA8753E4}\Windows6.1-KB974405-x64.msu" /quiet /norestart>
    09:13:17|   Info|   WorkingDir: <C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{B439E0E8-0EBA-4142-A093-0C29CA8753E4}>
    09:14:45|   Info| Installation of Windows Identity Foundation has completed. Exit code: 0. Result: Version installed: 6.1.7600.0
    09:14:46|   Info| Installing Microsoft Dynamics CRM for Outlook
    09:14:46|   Info| Launching external process:
    09:14:46|   Info|      CmdLine:  <msiexec /i "C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{57C143C0-AD14-48BC-8820-8D47F236757D}\Client.msi" /q INSTALLLEVEL="3" INSTALLTYPE="INSTALL" SOURCEFOLDER="C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{57C143C0-AD14-48BC-8820-8D47F236757D}" TARGETDIR="C:\Program Files (x86)\Microsoft Dynamics CRM" INSTALLDIR="C:\Program Files (x86)\Microsoft Dynamics CRM" /l+ "C:\Users\nancy.emsley\AppData\Local\Microsoft\MSCRM\Logs\crm50clientmsi.log" LOGFILE="C:\Users\nancy.emsley\AppData\Local\Microsoft\MSCRM\Logs\crm50clientmsi.log"    ALLOWRUN="1" REBOOT=ReallySuppress NOSELECTION=1>
    09:14:46|   Info|   WorkingDir: <C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{57C143C0-AD14-48BC-8820-8D47F236757D}>
    09:17:38|   Info| Installation of Microsoft Dynamics CRM for Outlook has completed. Exit code: 0. Result: Version installed:
    09:17:38|   Info| Installing Language Pack
    09:18:41|   Info| Install Microsoft Dynamics CRM for Outlook MUI language pack successfully
    09:18:41|   Info| Installation of Language Pack has completed. Exit code: 0. Result: Version installed:
    09:18:41|   Info| Adding current MUI language id to registry Key.
    09:18:42|   Info| Add MUI language id (1033) to registry Key successfully.
    09:18:42|   Info| Resuming automatic updates
    09:18:42|   Info| Uninitializing COM.
    09:18:42|   Info| Uninitialized COM.
    09:18:43|   Info| Initializing COM.
    09:18:43|   Info| Initialized COM.
    09:18:43|   Info| Created temporary regkey Software\Microsoft\MSCRMSetup
    09:18:43|   Info| Querying current AutomaticUpdatesNotificationLevel
    09:18:43|   Info| Pausing Automatic Updates
    09:18:43|   Info| Automatic Updates paused
    09:18:43|   Info| SearchCriteria: (IsInstalled=0) and (CategoryIDs contains '2f3d1aba-2192-47b4-9c8d-87b41f693af4')
    09:19:05|   Info| No filter to apply to search results.
    09:19:05|   Info| Resuming automatic updates
    09:19:05|   Info| Deleted temporary regkey Software\Microsoft\MSCRMSetup
    09:19:05|Warning| Installation of Microsoft Updates for Microsoft Dynamics CRM for Outlook failed.
    09:19:05|   Info| Uninitializing COM.
    09:19:05|   Info| Uninitialized COM.
    09:19:05|   Info| Uninitializing COM.
    09:19:05|   Info| Uninitialized COM.
    09:20:46|   Info| Clean up the BITS downloader.

    ted 3/15/2011 9:19:06 AM ===
    09:19:06|   Info| Bootstrap version: 5.0.9688.583.
    09:19:06|   Info| User: Nancy.Emsley.
    09:19:06|   Info| Clean up all the BITS related registry key values.

    09:19:06|   Info| Installation of Microsoft Dynamics CRM for Outlook succeeded.
    09:20:46|   Info| Clean up the BITS downloader.

    09:20:46|   Info| Clean up the BITS downloader.

    09:20:46|   Info| === Setup bootstrap logging ended 3/15/2011 9:20:46 AM ===
    20:49:25|   Info| === Setup bootstrap logging started 4/18/2011 8:49:25 PM ===
    20:49:25|   Info| Bootstrap version: 5.0.9688.583.
    20:49:25|   Info| User: Nancy.Emsley.
    20:49:25|   Info| Invoked with command line: "C:\Program Files (x86)\Microsoft Dynamics CRM\Client\SetupClient.exe" /ALLOWRUN
    20:49:25|   Info| Running Microsoft Dynamic CRM 5 for Outlook at : C:\Program Files (x86)\Microsoft Dynamics CRM\Client
    20:49:25|  Error| Setup cannot proceed because no bootstrap DLL is present in . (bootstrapWrapper.h:CBootstrapLibrary::Locate:330).
    20:49:25|  Error| Setup cannot proceed because  cannot be found or is incorrect. (clientbootstrapwrapper.cpp:CClientBootstrapLibrary::Load:46).
    20:49:25|   Info| Loading bootstrap library C:\Program Files (x86)\Microsoft Dynamics CRM\Client\ClientSetup.dll
    20:49:25|   Info| Microsoft Dynamics CRM for Outlook is already installed.
    20:49:38|   Info| Are you sure you want to remove Microsoft Dynamics CRM for Outlook from this computer?, Question, Yes|No
    20:49:38|   Info| InputResult: Yes
    20:49:47|   Info| === Setup bootstrap logging ended 4/18/2011 8:49:47 PM ===

    20:49:38|   Info| Bootstrap version: 5.0.9688.583.
    20:49:38|   Info| User: Nancy.Emsley.
    20:49:38|   Info| Initializing COM.
    20:49:38|   Info| Initialized COM.
    20:49:38|   Info| Disk Space Available: 3237.00MB
    20:49:40|   Info| Current OS Version: 6.1.7600
    20:49:40|   Info|   ServicePack:
    20:49:40|   Info|   System Type: Workstation
    20:49:40|   Info|   Suite Mask: 0x0100
    20:49:40|   Info| Getting MUI language id from registry Key.
    20:49:40|   Info| Get existing MUI language id (1033) from registry Key successfully.
    20:49:40|   Info| Using the following Language Pack msi - C:\Windows\Installer\6089340.msi
    20:49:40|   Info| GetSIDOfLoggedOnUser: Starting
    20:49:40|   Info| GetSIDOfLoggedOnUser: before WTSQueryUserToken, session=1
    20:49:40|   Info| GetSIDOfLoggedOnUser: return code = 1314
    20:49:40|   Info| Initializing COM.
    20:49:40|   Info| Initialized COM.
    20:49:40|   Info| Installing Language Pack
    20:49:42|  Error| Error 1603 reported by MsiInstallProduct
    20:49:42|   Info| Install Microsoft Dynamics CRM for Outlook MUI language pack successfully
    20:49:42|   Info| Installation of Language Pack has completed. Exit code: 0. Result: Version installed:
    20:49:42|   Info| Adding current MUI language id to registry Key.
    20:49:42|   Info| Installing Microsoft Dynamics CRM for Outlook
    20:49:42|   Info| Launching external process:
    20:49:42|   Info|      CmdLine:  <msiexec /x "C:\Windows\Installer\608933b.msi" /q INSTALLLEVEL="3" INSTALLTYPE="UNINSTALL" REMOVE="ALL" SOURCEFOLDER="C:\Windows\Installer" TARGETDIR="C:\Program Files (x86)\Microsoft Dynamics CRM" INSTALLDIR="C:\Program Files (x86)\Microsoft Dynamics CRM" /l+ "C:\Users\nancy.emsley\AppData\Local\Microsoft\MSCRM\Logs\crm50clientmsi.log" LOGFILE="C:\Users\nancy.emsley\AppData\Local\Microsoft\MSCRM\Logs\crm50clientmsi.log"    ALLOWRUN="1" REBOOT=ReallySuppress NOSELECTION=1>
    20:49:42|   Info|   WorkingDir: <C:\Windows\Installer>
    20:49:47|   Info| Installation of Microsoft Dynamics CRM for Outlook failed. Exit code: 1603. Result: Fatal error during installation. 
    20:49:47|   Info| Uninitializing COM.
    20:49:47|   Info| Uninitialized COM.
    20:49:47|   Info| Uninitializing COM.
    20:49:47|   Info| Uninitialized COM.
    20:50:57|   Info| Clean up the BITS downloader.

    ted 4/18/2011 8:49:47 PM ===
    20:49:47|   Info| Bootstrap version: 5.0.9688.583.
    20:49:47|   Info| User: Nancy.Emsley.
    20:49:47|  Error| Uninstall of Microsoft Dynamics CRM for Outlook failed.
    20:50:57|   Info| Clean up the BITS downloader.

    20:50:57|   Info| Clean up the BITS downloader.

    20:50:57|   Info| === Setup bootstrap logging ended 4/18/2011 8:50:57 PM ===
    21:48:12|   Info| === Setup bootstrap logging started 7/20/2011 9:48:12 PM ===
    21:48:12|   Info| Bootstrap version: 5.0.9688.583.
    21:48:12|   Info| User: Nancy.Emsley.
    21:48:12|   Info| Invoked with command line: SetupClient.exe
    21:48:12|   Info| Running Microsoft Dynamic CRM 5 for Outlook at : C:\CRM\CRM 5.0\New folder
    21:48:13|   Info| Loading bootstrap library ClientSetup.dll
    21:48:13|   Info| Microsoft Dynamics CRM for Outlook is already installed.
    21:49:04|   Info| === Setup bootstrap logging ended 7/20/2011 9:49:04 PM ===

    21:48:27|   Info| Bootstrap version: 5.0.9688.583.
    21:48:27|   Info| User: Nancy.Emsley.
    21:48:28|   Info| Initializing COM.
    21:48:28|   Info| Initialized COM.
    21:48:35|   Info| Current OS Version: 6.1.7600
    21:48:35|   Info|   ServicePack:
    21:48:35|   Info|   System Type: Workstation
    21:48:35|   Info|   Suite Mask: 0x0100
    21:48:35|   Info| Getting MUI language id from registry Key.
    21:48:36|   Info| Using the following Language Pack msi - C:\Windows\Installer\6089340.msi
    21:48:36|   Info| GetSIDOfLoggedOnUser: Starting
    21:48:36|   Info| GetSIDOfLoggedOnUser: before WTSQueryUserToken, session=1
    21:48:37|   Info| GetSIDOfLoggedOnUser: return code = 1314
    21:48:37|   Info| Initializing COM.
    21:48:37|   Info| Initialized COM.
    21:48:37|   Info| Installing Language Pack
    21:49:03|   Info| Install Microsoft Dynamics CRM for Outlook MUI language pack successfully
    21:49:03|   Info| Installation of Language Pack has completed. Exit code: 0. Result: Version installed:
    21:49:03|   Info| Adding current MUI language id to registry Key.
    21:49:03|   Info| Uninitializing COM.
    21:49:03|   Info| Uninitialized COM.
    21:49:04|   Info| Uninitializing COM.
    21:49:04|   Info| Uninitialized COM.
    21:53:51|   Info| Clean up the BITS downloader.

    ted 7/20/2011 9:49:04 PM ===
    21:49:04|   Info| Bootstrap version: 5.0.9688.583.
    21:49:04|   Info| User: Nancy.Emsley.
    21:49:04|  Error| Repair of Microsoft Dynamics CRM for Outlook failed.
    21:53:51|   Info| Clean up the BITS downloader.

    21:53:51|   Info| Clean up the BITS downloader.

    21:53:51|   Info| === Setup bootstrap logging ended 7/20/2011 9:53:51 PM ===
    21:54:34|   Info| === Setup bootstrap logging started 7/20/2011 9:54:34 PM ===
    21:54:34|   Info| Bootstrap version: 5.0.9688.1045.
    21:54:34|   Info| User: Nancy.Emsley.
    21:54:34|   Info| Invoked with command line: "C:\Program Files (x86)\Microsoft Dynamics CRM\Client\SetupClient.exe" /ALLOWRUN
    21:54:34|   Info| Running Microsoft Dynamic CRM 5 for Outlook at : C:\Program Files (x86)\Microsoft Dynamics CRM\Client
    21:54:34|  Error| Setup cannot proceed because no bootstrap DLL is present in . (bootstrapWrapper.h:CBootstrapLibrary::Locate:330).
    21:54:34|  Error| Setup cannot proceed because  cannot be found or is incorrect. (clientbootstrapwrapper.cpp:CClientBootstrapLibrary::Load:46).
    21:54:34|   Info| Loading bootstrap library C:\Program Files (x86)\Microsoft Dynamics CRM\Client\ClientSetup.dll
    21:54:34|   Info| Microsoft Dynamics CRM for Outlook is already installed.
    21:54:58|Warning| To continue uninstalling Microsoft Dynamics CRM for Outlook, you must close Outlook., Warning, OK
    21:54:58|   Info| InputResult: OK
    21:55:07|   Info| Are you sure you want to remove Microsoft Dynamics CRM for Outlook from this computer?, Question, Yes|No
    21:55:07|   Info| InputResult: Yes
    21:58:16|   Info| === Setup bootstrap logging ended 7/20/2011 9:58:16 PM ===

    21:55:07|   Info| Bootstrap version: 5.0.9688.1045.
    21:55:07|   Info| User: Nancy.Emsley.
    21:55:07|   Info| Initializing COM.
    21:55:07|   Info| Initialized COM.
    21:55:07|   Info| Disk Space Available: 763.00MB
    21:55:08|   Info| Current OS Version: 6.1.7600
    21:55:08|   Info|   ServicePack:
    21:55:08|   Info|   System Type: Workstation
    21:55:08|   Info|   Suite Mask: 0x0100
    21:55:08|   Info| Getting MUI language id from registry Key.
    21:55:08|   Info| Get existing MUI language id (1033) from registry Key successfully.
    21:55:08|   Info| Using the following Language Pack msi - C:\Windows\Installer\6089340.msi
    21:55:08|   Info| GetSIDOfLoggedOnUser: Starting
    21:55:08|   Info| GetSIDOfLoggedOnUser: before WTSQueryUserToken, session=1
    21:55:08|   Info| GetSIDOfLoggedOnUser: return code = 1314
    21:55:08|   Info| Initializing COM.
    21:55:08|   Info| Initialized COM.
    21:55:08|   Info| Installing Language Pack
    21:55:33|   Info| Install Microsoft Dynamics CRM for Outlook MUI language pack successfully
    21:55:33|   Info| Installation of Language Pack has completed. Exit code: 0. Result: Version installed:
    21:55:33|   Info| Adding current MUI language id to registry Key.
    21:55:34|   Info| Installing Microsoft Dynamics CRM for Outlook
    21:55:34|   Info| Launching external process:
    21:55:34|   Info|      CmdLine:  <msiexec /x "C:\Windows\Installer\608933b.msi" /q INSTALLLEVEL="3" INSTALLTYPE="UNINSTALL" REMOVE="ALL" SOURCEFOLDER="C:\Windows\Installer" TARGETDIR="C:\Program Files (x86)\Microsoft Dynamics CRM" INSTALLDIR="C:\Program Files (x86)\Microsoft Dynamics CRM" /l+ "C:\Users\nancy.emsley\AppData\Local\Microsoft\MSCRM\Logs\crm50clientmsi.log" LOGFILE="C:\Users\nancy.emsley\AppData\Local\Microsoft\MSCRM\Logs\crm50clientmsi.log"    ALLOWRUN="1" REBOOT=ReallySuppress NOSELECTION=1>
    21:55:34|   Info|   WorkingDir: <C:\Windows\Installer>
    21:58:16|   Info| Installation of Microsoft Dynamics CRM for Outlook has completed. Exit code: 0. Result: Version installed:
    21:58:16|   Info| Uninitializing COM.
    21:58:16|   Info| Uninitialized COM.
    21:58:16|   Info| Uninitializing COM.
    21:58:16|   Info| Uninitialized COM.
    21:58:20|   Info| Clean up the BITS downloader.

    ted 7/20/2011 9:58:16 PM ===
    21:58:16|   Info| Bootstrap version: .
    21:58:16|   Info| User: Nancy.Emsley.
    21:58:16|   Info| Uninstall of Microsoft Dynamics CRM for Outlook succeeded.
    21:58:20|   Info| Clean up the BITS downloader.

    21:58:20|   Info| Clean up the BITS downloader.

    21:58:20|   Info| === Setup bootstrap logging ended 7/20/2011 9:58:20 PM ===
    21:59:45|   Info| === Setup bootstrap logging started 7/20/2011 9:59:45 PM ===
    21:59:46|   Info| Bootstrap version: 5.0.9688.583.
    21:59:46|   Info| User: Nancy.Emsley.
    21:59:46|   Info| Invoked with command line: SetupClient.exe
    21:59:47|   Info| Running Microsoft Dynamic CRM 5 for Outlook at : C:\CRM\CRM 5.0\crm 2011 client 64 bit
    21:59:47|   Info| System Memory: 8319778816 Bytes
    21:59:47|   Info| Initializing COM.
    21:59:47|   Info| Initialized COM.
    21:59:47|   Info| No pending reboot detected
    21:59:47|   Info| No reboot required
    21:59:48|   Info| Uninitializing COM.
    21:59:48|   Info| Uninitialized COM.
    21:59:48|Warning| Error OutlookError
    21:59:49|   Info| Setup cannot continue because 32-bit Microsoft Office Outlook is installed, please run 32-bit Microsoft Dynamics CRM for Outlook setup.
    21:59:49|   Info| === Setup bootstrap logging ended 7/20/2011 9:59:49 PM ===
    21:59:50|   Info| === Setup bootstrap logging started 7/20/2011 9:59:50 PM ===
    21:59:50|   Info| Bootstrap version: 5.0.9688.583.
    21:59:50|   Info| User: Nancy.Emsley.
    21:59:51|  Error| Installation of Microsoft Dynamics CRM for Outlook failed.
    21:59:56|   Info| Clean up the BITS downloader.

    21:59:56|   Info| Clean up the BITS downloader.

    22:03:19|   Info| === Setup bootstrap logging started 7/20/2011 10:03:19 PM ===
    22:03:20|   Info| Bootstrap version: 5.0.9688.583.
    22:03:20|   Info| User: Nancy.Emsley.
    22:03:20|   Info| Invoked with command line: SetupClient.exe
    22:03:20|   Info| Running Microsoft Dynamic CRM 5 for Outlook at : C:\CRM\CRM 5.0\crm 2011 client 32 bit
    22:03:20|   Info| System Memory: 8319778816 Bytes
    22:03:21|   Info| Initializing COM.
    22:03:21|   Info| Initialized COM.
    22:03:21|   Info| No pending reboot detected
    22:03:21|   Info| No reboot required
    22:03:21|   Info| Uninitializing COM.
    22:03:21|   Info| Uninitialized COM.
    22:03:21|   Info| Current OS Version: 6.1.7600
    22:03:22|   Info|   ServicePack:
    22:03:22|   Info|   System Type: Workstation
    22:03:22|   Info|   Suite Mask: 0x0100
    22:03:22|   Info| Copying installer files to local directory: 
    22:03:22|   Info| Package: C:\CRM\CRM 5.0\crm 2011 client 32 bit\Client.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{B33589AC-790F-4437-9B66-3C4D12B49E19}" TARGETDIR="C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{B33589AC-790F-4437-9B66-3C4D12B49E19}" ALLOWRUN=1
    22:03:25|   Info| Loading bootstrap library C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{B33589AC-790F-4437-9B66-3C4D12B49E19}\ClientSetup.dll
    22:03:25|   Info| Microsoft Dynamics CRM for Outlook is not currently installed.
    06:48:39|   Info| You need to reboot your machine in order to continue setup. It is recommended that you reboot your machine now. If CRM doesn't resume automatically after machine reboot, restart the setup program. Do you want to reboot your machine now?, Question, Yes|No
    06:48:39|   Info| InputResult: Yes
    06:48:39|   Info| Install Crm Client needs a reboot, reboot now.
    06:48:39|   Info| RegSetRunOnce: Rerun script is wscript "C:\CRM\CRM 5.0\crm 2011 client 32 bit\SpawnCmd.js".
    06:48:39|   Info| RegSetRunOnce: RerunCmdLine is "C:\CRM\CRM 5.0\crm 2011 client 32 bit\SetupClient.exe"  /rerunafterreboot /installofflinecapability /targetdir "C:\Program Files (x86)\Microsoft Dynamics CRM".
    06:48:39|   Info| RegSetRunOnce: Set the rerun setup command ("C:\CRM\CRM 5.0\crm 2011 client 32 bit\SetupClient.exe"  /rerunafterreboot /installofflinecapability /targetdir "C:\Program Files (x86)\Microsoft Dynamics CRM") to the HKLM MSCRMClient registry key RerunCmdLine.
    06:48:39|   Info| RegSetRunOnce: Set the rerun script command (wscript "C:\CRM\CRM 5.0\crm 2011 client 32 bit\SpawnCmd.js") to the HKLM RunOnceEx registry key.
    06:48:39|   Info| InitiateReboot: Reboot the machine
    fo| IsSqlExprInstalled=0
    22:03:41|   Info| Create the job key value BITSLocalTempDir in the registry.

    22:03:41|   Info| Set the job key value BITSLocalTempDir as  in the registry.

    22:03:41|   Info| Checking whether installer SQLEXPR*.EXE is locally available
    22:03:41|   Info| Local package for Microsoft SQL Server Express Edition 2008 (CRM) not found
    22:03:41|   Info| Failed to find SQL Express installation file
    22:03:41|   Info| FWLink defined for Microsoft SQL Server Express Edition 2008 (CRM):  http://go.microsoft.com/fwlink/?LinkId=179623&clcid=0x409
    22:03:41|   Info| IsSqlCe32BitInstalled=1
    22:03:41|   Info| IsSqlCe64BitInstalled=1
    22:03:41|   Info| IsReportViewerControlInstalled=1
    22:03:42|   Info| IsGenevaInstalled=1
    22:03:42|   Info| CIsIDCRL64Installed=1
    22:03:42|   Info| GetSIDOfLoggedOnUser: Starting
    22:03:42|   Info| GetSIDOfLoggedOnUser: before WTSQueryUserToken, session=1
    22:03:42|   Info| GetSIDOfLoggedOnUser: return code = 1314
    22:03:42|   Info| Using the following Language Pack msi - C:\CRM\CRM 5.0\crm 2011 client 32 bit\MUISetup_1033_i386.msi
    22:03:42|   Info| Initializing COM.
    22:03:42|   Info| Initialized COM.
    22:03:42|   Info| Initializing COM.
    22:03:42|   Info| Initialized COM.
    22:03:42|   Info| Get the job key value BITSLocalTempDir as  from the registry.

    22:03:42|   Info| Connect to BITS.

    22:03:42|   Info| Get the job key value BITSLocalTempDir as  from the registry.

    22:03:42|   Info| Open the registry key value BITSLocalTempDir for the download job.

    22:03:43|   Info| Set the job key value BITSLocalTempDir as C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{A917F581-8902-4FC7-97AB-A5C06CE2EB73}.

    22:03:43|   Info| Find/create the local temporary directory C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{A917F581-8902-4FC7-97AB-A5C06CE2EB73}.

    22:03:43|   Info| Requesting download of Microsoft SQL Server Express Edition 2008 (CRM) installer from http://go.microsoft.com/fwlink/?LinkId=179623&clcid=0x409.
    22:03:43|   Info| Create the job key value SQLEXPR_1033.EXE in the registry.

    22:03:43|   Info| Set the job key value SQLEXPR_1033.EXE as  in the registry.

    22:03:43|   Info| Create a new job for file SQLEXPR_1033.EXE.

    22:03:43|   Info| Open the registry key value SQLEXPR_1033.EXE for the download job.

    22:03:43|   Info| Set the job key value SQLEXPR_1033.EXE as {68993148-5F80-4AF4-91FF-7793AA959B93}.

    22:03:43|   Info| Set the job guid {68993148-5F80-4AF4-91FF-7793AA959B93} in the registry.

    22:03:43|   Info| Add the file SQLEXPR_1033.EXE to the created job.

    22:03:43|   Info| Set MinimumRetryDelay to: 60 seconds.

    22:03:43|   Info| Set NoProgressTimeout to: 60 seconds.

    22:03:43|   Info| Set Priority to BG_JOB_PRIORITY_FOREGROUND.

    22:03:43|   Info| Create the notify interface.

    22:03:43|   Info| Register notify interface.

    22:03:43|   Info| Set the notify flags to BG_NOTIFY_JOB_TRANSFERRED
    22:03:43|   Info|  | BG_NOTIFY_JOB_ERROR | BG_NOTIFY_JOB_MODIFICATION.

    22:03:43|   Info| Start/resume the download job SQLEXPR_1033.EXE.

    22:06:47|   Info| Microsoft SQL Server Express Edition 2008 (CRM) downloaded to C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{A917F581-8902-4FC7-97AB-A5C06CE2EB73}\SQLEXPR_1033.EXE
    22:06:47|   Info| Prereq component installer will use downloaded installer for SQLEXPR*.EXE.
    22:06:47|   Info| Installer path for Microsoft SQL Server Express Edition 2008 (CRM) set to C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{A917F581-8902-4FC7-97AB-A5C06CE2EB73}\SQLEXPR_1033.EXE
    22:06:47|   Info| Clean up the BITS downloader.

    22:06:47|   Info| Uninitializing COM.
    22:06:47|   Info| Uninitialized COM.
    22:06:47|   Info| Launching external process:
    22:06:47|   Info|      CmdLine:  <C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{A917F581-8902-4FC7-97AB-A5C06CE2EB73}\SQLEXPR_1033.EXE /q /x:C:\\CrmSqlSetup>
    22:06:47|   Info|   WorkingDir: <(null)>
    22:07:25|   Info| Launching external process:
    22:07:25|   Info|      CmdLine:  <C:\\CrmSqlSetup\setup.exe /q /HIDECONSOLE /ACTION=RunRules /RULES=RebootRequiredCheck>
    22:07:25|   Info|   WorkingDir: <C:\\CrmSqlSetup>
    22:08:03|   Info| Uninitializing COM.
    22:08:03|   Info| Uninitialized COM.
    22:08:03|   Info| Uninitializing COM.
    22:08:03|   Info| Uninitialized COM.
    06:53:59|   Info| === Setup bootstrap logging started 7/21/2011 6:53:59 AM ===
    06:53:59|   Info| Bootstrap version: 5.0.9688.583.
    06:53:59|   Info| User: Nancy.Emsley.
    06:53:59|   Info| Invoked with command line: "C:\CRM\CRM 5.0\crm 2011 client 32 bit\SetupClient.exe"   /rerunafterreboot /installofflinecapability /targetdir "C:\Program Files (x86)\Microsoft Dynamics CRM"
    06:53:59|   Info| Running Microsoft Dynamic CRM 5 for Outlook at : C:\CRM\CRM 5.0\crm 2011 client 32 bit
    06:53:59|   Info| System Memory: 8319778816 Bytes
    06:54:00|   Info| Current OS Version: 6.1.7600
    06:54:00|   Info|   ServicePack:
    06:54:00|   Info|   System Type: Workstation
    06:54:00|   Info|   Suite Mask: 0x0100
    06:54:00|   Info| Copying installer files to local directory: 
    06:54:00|   Info| Package: C:\CRM\CRM 5.0\crm 2011 client 32 bit\Client.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{9388C42E-A413-4DE3-824B-FA0313D1AF04}" TARGETDIR="C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{9388C42E-A413-4DE3-824B-FA0313D1AF04}" ALLOWRUN=1
    06:55:13|   Info| Loading bootstrap library C:\Users\NANCY~1.EMS\AppData\Local\Temp\MSCRM_{9388C42E-A413-4DE3-824B-FA0313D1AF04}\ClientSetup.dll
    06:55:29|   Info| Microsoft Dynamics CRM for Outlook is not currently installed.
    06:56:18|   Info| === Setup bootstrap logging ended 7/21/2011 6:56:18 AM ===

    06:55:30|   Info| Bootstrap version: 5.0.9688.583.
    06:55:30|   Info| User: Nancy.Emsley.
    06:55:31|   Info| Initializing COM.
    06:55:31|   Info| Initialized COM.
    06:55:31|   Info| Disk Space Available: 1278.00MB
    06:55:31|   Info| Current OS Version: 6.1.7600
    06:55:31|   Info|   ServicePack:
    06:55:31|   Info|   System Type: Workstation
    06:55:32|   Info|   Suite Mask: 0x0100
    06:56:17|   Info| IsIeInstalled=0
    06:56:18|  Error| You cannot use a version of Internet Explorer that is earlier than Internet Explorer 7.
    06:56:18|   Info| Uninitializing COM.
    06:56:18|   Info| Uninitialized COM.
    06:56:19|   Info| === Setup bootstrap logging started 7/21/2011 6:56:19 AM ===
    06:56:19|   Info| Bootstrap version: 5.0.9688.583.
    06:56:19|   Info| User: Nancy.Emsley.
    06:56:19|  Error| Installation of Microsoft Dynamics CRM for Outlook failed.

    Thursday, July 21, 2011 2:27 PM
  • Can you provide with the foloowing details:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Version

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Version

    Thanks

    Harshit

    Wednesday, August 3, 2011 6:31 PM
  • I'm having the same case with a user, those keys for this user are 9.x
    Wednesday, August 31, 2011 6:44 PM
  • Any solution to this problem? Have the same issue with the installer.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Version = 9.0.8112.16421

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Version = 9.0.8112.16421

    Thursday, October 6, 2011 1:38 AM
  • Hi all

     

    I found the solutions for this, or at least it worked in my case.

    I navigated on HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer and opened the Version file, copied the value in it and then opened the Default file which was empty on the same path. Pasted the copied value and then try to run the installer again.

     

    Hope this helps for you all.

     

    Regards

    Ernest


    Best regards Ernest
    Tuesday, October 25, 2011 11:06 AM
  • Could you please explain your fix a little better?  What is the full path to the 'Default file' entry?  I have both of these entries currently:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Version = 9.0.8112.16421

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Version = 9.0.8112.16421

     

    Thanks!

    -Scott


    CEO - Syscom Digital Technologies, LLC
    Monday, October 31, 2011 8:31 PM
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Default 
    Best regards Ernest
    Thursday, November 3, 2011 9:45 AM
  • I have a 64bit machine running Windows Vista Home.


    Vista Home ?

    How did you get it to join your domain ?

    Monday, November 7, 2011 4:39 PM
  • Actually I got the same problem. For testing I downloaded the Windows XP Virtual PC from Microsoft. I have installed IE8, Office 2010 and .NET 3.5 SP1 additionally. Also in the registry, the IE version is 8.0.6001.18702. Probably in another location there are some IE6 residues.

    When installing the CRM2011 Outlook Client, I got the following error as indicated below.

    08:18:43|   Info| Clean up the BITS downloader.
    08:18:43|   Info| === Setup bootstrap logging ended 11/14/2011 8:18:43 AM ===
    08:19:16|   Info| === Setup bootstrap logging started 11/14/2011 8:19:16 AM ===
    08:19:16|   Info| Bootstrap version: 5.0.9688.1533.
    08:19:16|   Info| User: XPMUser.
    08:19:16|   Info| Invoked with command line: i386\SetupClient.exe
    08:19:16|   Info| Running Microsoft Dynamic CRM 5 for Outlook at : C:\Documents and Settings\XPMUser\Desktop\CRM2011 Outlook Client\i386
    08:19:16|   Info| System Memory: 536330240 Bytes
    08:19:16|   Info| Initializing COM.
    08:19:16|   Info| Initialized COM.
    08:19:16|   Info| No pending reboot detected
    08:19:16|   Info| No reboot required
    08:19:16|   Info| Uninitializing COM.
    08:19:16|   Info| Uninitialized COM.
    08:19:16|   Info| Current OS Version: 5.1.2600
    08:19:16|   Info|   ServicePack: Service Pack 3
    08:19:16|   Info|   System Type: Workstation
    08:19:16|   Info|   Suite Mask: 0x0100
    08:19:16|   Info| .NET version found is 3.5.30729.1
    08:19:16|   Info| Initializing COM.
    08:19:16|   Info| Initialized COM.
    08:19:16|   Info| Get the job key value BITSLocalTempDir as C:\DOCUME~1\XPMUser\LOCALS~1\Temp\MSCRM_{92030E3C-99C3-4734-9AFE-B7268576C9E1} from the registry.

    08:19:16|   Info| Connect to BITS.

    08:19:16|   Info| Find/create the local temporary directory C:\DOCUME~1\XPMUser\LOCALS~1\Temp\MSCRM_{92030E3C-99C3-4734-9AFE-B7268576C9E1}.

    08:19:16|   Info| Starting download from http://go.microsoft.com/fwlink/?LinkId=189272&clcid=0x409
    08:19:16|   Info| Get the job key value CRM2011-client-1033-i386.exe as  from the registry.

    08:19:17|   Info| Create a new job for file CRM2011-client-1033-i386.exe.

    08:19:17|   Info| Open the registry key value CRM2011-client-1033-i386.exe for the download job.

    08:19:17|   Info| Set the job key value CRM2011-client-1033-i386.exe as {97D5665A-F0F7-4D8C-9C26-70B2DDF899B7}.

    08:19:17|   Info| Set the job guid {97D5665A-F0F7-4D8C-9C26-70B2DDF899B7} in the registry.

    08:19:17|   Info| Add the file CRM2011-client-1033-i386.exe to the created job.

    08:19:17|   Info| Set MinimumRetryDelay to: 60 seconds.

    08:19:17|   Info| Set NoProgressTimeout to: 60 seconds.

    08:19:17|   Info| Set Priority to BG_JOB_PRIORITY_FOREGROUND.

    08:19:17|   Info| Create the notify interface.

    08:19:17|   Info| Register notify interface.

    08:19:17|   Info| Set the notify flags to BG_NOTIFY_JOB_TRANSFERRED
    08:19:17|   Info|  | BG_NOTIFY_JOB_ERROR | BG_NOTIFY_JOB_MODIFICATION.

    08:19:17|   Info| Start/resume the download job CRM2011-client-1033-i386.exe.

    08:23:08|   Info| Downloaded file: 
    08:23:08|   Info| Clean up the BITS downloader.

    08:23:08|   Info| Uninitializing COM.
    08:23:08|   Info| Uninitialized COM.
    08:23:36|   Info| Extract installer finished with exit code: 0
    08:23:36|   Info| Get the current client setup resource at C:\Documents and Settings\XPMUser\Desktop\CRM2011 Outlook Client\i386\ClientSetupResources.dll
    08:23:36|   Info| Copy to the client setup resource to C:\DOCUME~1\XPMUser\LOCALS~1\Temp\MSCRM_{7D0E9DDA-8573-465F-821C-8B32A46FEDDF}\ClientSetupResources.dll
    08:23:36|   Info| Copy to the client setup resource to C:\DOCUME~1\XPMUser\LOCALS~1\Temp\MSCRM_{7D0E9DDA-8573-465F-821C-8B32A46FEDDF}\PFiles\MSCRM\Client\ClientSetupResources.dll
    08:23:36|   Info| Copying installer files to local directory: 
    08:23:36|   Info| Package: C:\DOCUME~1\XPMUser\LOCALS~1\Temp\MSCRM_{7D0E9DDA-8573-465F-821C-8B32A46FEDDF}\Client.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\DOCUME~1\XPMUser\LOCALS~1\Temp\MSCRM_{304986A2-DD3D-4CB6-BF28-C4468968259A}" TARGETDIR="C:\DOCUME~1\XPMUser\LOCALS~1\Temp\MSCRM_{304986A2-DD3D-4CB6-BF28-C4468968259A}" ALLOWRUN=1
    08:23:39|   Info| Loading bootstrap library C:\DOCUME~1\XPMUser\LOCALS~1\Temp\MSCRM_{304986A2-DD3D-4CB6-BF28-C4468968259A}\ClientSetup.dll
    08:23:42|   Info| Microsoft Dynamics CRM for Outlook is not currently installed.
    08:24:39|   Info| === Setup bootstrap logging ended 11/14/2011 8:24:39 AM ===

    08:24:39|   Info| Bootstrap version: 5.0.9688.1533.
    08:24:39|   Info| User: XPMUser.
    08:24:39|   Info| Initializing COM.
    08:24:39|   Info| Initialized COM.
    08:24:39|   Info| Current OS Version: 5.1.2600
    08:24:39|   Info|   ServicePack: Service Pack 3
    08:24:39|   Info|   System Type: Workstation
    08:24:39|   Info|   Suite Mask: 0x0100
    08:24:39|   Info| IsIeInstalled=0
    08:24:39|  Error| You cannot use a version of Internet Explorer that is earlier than Internet Explorer 7.
    08:24:39|   Info| Uninitializing COM.
    08:24:39|   Info| Uninitialized COM.
    08:24:39|   Info| === Setup bootstrap logging started 11/14/2011 8:24:39 AM ===
    08:24:39|   Info| Bootstrap version: 5.0.9688.1533.
    08:24:39|   Info| User: XPMUser.
    08:24:39|  Error| Installation of Microsoft Dynamics CRM for Outlook failed.


    CRM Consultant
    Monday, November 14, 2011 7:34 AM
  • have you done what I wrote just two posts above yours??


    Best regards Ernest
    Wednesday, November 23, 2011 9:43 AM
  • For "You cannot use a version of Internet Explorer that is earlier than Internet Explorer 7." you should try resetting and clearing temporary files of IE9 (by clicking the Reset button in the Advanced tab of Internet Options) then restarting the computer, which worked for me.

    This issue may be caused by Windows Updates that are pending installation and/or a cache memory issue.

    Monday, April 23, 2012 9:26 PM