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Windows Vista Validation/Windows activation Error Code 0XC004E002 RRS feed

  • Question

  • Hello. One day my copy of windows seemed to be having a bad day and has been pretty sick since.

    I am receiving two pop up error messages every now and then; the first one says "Windows Must Be Reinstalled - An unauthorized change was made to windows. Windows must be reinstalled it activate. Insert the windows dvd/cd into your computer to start the reinstallation process." the other error message says "An Error Has Occurred - Code: 0XC004E002 Description: The Software Licenzing Service reported that the license store contained inconsistent data."

    Also, my desktop is a simple black screen with the following message at the bottom right hand corner;
    "Windows Vista (TM)
    Build 6002
    This Copy of Windows is not Genuine"

    I am using Windows Vista Home Premium. My laptop is a "HP Pavilion Entertainment PC" which I bought at Best Buy with this version of windows already installed on it. As such, I do not have a CD or DVD with the OS. I've contacted HP but they will not help because my laptop is out of their one year warranty. I have also tried to "Validate Windows" at http://www.microsoft.com/genuine/.

    This may be totally unrelated, but, In another thread someone suggested to do this....

    Service Restart steps:

    (If you have access to the Start button):

    1)     Click the Start button

    2)     Type: cmd in the Start Search field

    3)     At the top the Start window, you will see cmd.exe

    4)     Right Click cmd.exe and select Run as Administrator

    5)     Type: net start slsvc

    I followed this steps and got a "System Error 5"

    I not sure if this pertains either, but, In "System" via control panel, my product ID does not match the product ID listed on the microsoft sticker on the back of my laptop.

     

    Finally, i ran the MGADiag.exe an here is my log...

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-MCT36-HCHTG-K3V7T
    Windows Product Key Hash: 7ovR6XJuw6SyFsXm238zxu7y27g=
    Windows Product ID: 89578-OEM-7353325-20270
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {B3C0FA40-9F34-4B55-8694-B41CE87F9F6F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error: K:20090713150933957-M:20090713052817574-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B3C0FA40-9F34-4B55-8694-B41CE87F9F6F}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K3V7T</PKey><PID>89578-OEM-7353325-20270</PID><PIDType>3</PIDType><SID>S-1-5-21-3850682010-1523882465-2432264153</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv2700 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>F.2B</Version><SMBIOSVersion major="2" minor="4"/><Date>20080507000000.000000+000</Date></BIOS><HWID>5D323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>446AF344175FF20</Val><Hash>lzsiGgBtuNeKY0Kb/qaqww+hyKQ=</Hash><Pid>81602-912-2707892-68132</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: U1BMRwEAAAAAAQAABAAAAE02mQEAAAAAYWECAAQQNYmwcSdBnAPKARhy9171jCizkdIEkQaJZ662Lj34gMH6J6OfD3KJnMHrCiJN2N54cdGt53G9lS4kTBY3hlB6ccWFlfEC2sD/66JPj1ZUENaj4fi2A8GKoOA9sEGnmR0ReJ9KlWCJouxq6PAIwHwHVMfvNauSbFvmaTCDPKtQZQFIQcDXIAwFGl6D9S/GUDYecePFRKM/leS97bxOVVm9fICZUkfHdDNbo725QzYM7NoLIP6BsYz9FHAia30CP0z0OYRuUWLuf4S5JTOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAw=

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(820, 9) (null): 0xC004E002

    HWID Data-->
    HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAeqjSrhDe/nD+bjqw1iBGSUaDVC28/iAu8vRijwwRRkesViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC 
      FACP            INTEL         CRESTLNE
      HPET            INTEL         CRESTLNE
      BOOT            PTLTD         $SBFTBL$
      MCFG            INTEL         CRESTLNE
      TCPA            Intel          CRESTLN
      TMOR            PTLTD                
      SLIC            HPQOEM        SLIC-MPC
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci

    Well, I hope the information I've provided will help aim us toward a solution to this strange problem. Thank you in advance for any help you can provide.

    - Stephen

     

     

    Saturday, January 16, 2010 6:04 PM

Answers

  • Hello Stephen,

      My apologies.  Your Diagnostic Report is a little confusing (It's indicating a Licensing Store issue, it has a tamper time stampes from back in july and the software Licensing Service has stopped) and the steps I gave originally were incorrect. I should have provided the "Software Licensing Service has stopped and won't restart" information.

     I will go ahead and post the full "Software Licensing Service has stopped and won't restart" information and even though you appear to have already done most of what it would tell you to do.  However, follow the steps again (to ensure you did them all) and then at the bottom of the information it will tell you what each System Error means.

    -----------------------------------------

    Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

     

    Service Restart steps:

    (If you have access to the Start button):

    1)    Click the Start button

    2)    Type: cmd in the Start Search field

    3)    At the top the Start window, you will see cmd.exe

    4)    Right Click cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    (If you do not have access to the Start button):

    1)    Click the option that launches an Internet Browser

    2)    A Browser will open, type: %windir%\system32 into the address field

    3)    Find the file cmd.exe

    4)    Right Click on the cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    A)   If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified": Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

     

    B)   If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive. The only resolution we can suggest is reinstall Vista.

     

    C)   If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com

     

    Thank you,
    Darin MS


    Tiwaboy:  please create your own thread for your own issue and include a Diagnostic Report so we know if you are even trying the right fix for your particular issue.

    • Marked as answer by Darin Smith MS Tuesday, January 19, 2010 12:20 AM
    Tuesday, January 19, 2010 12:20 AM

All replies

  • I've tried following these steps, but when i put "%windir%\system32" into the browser address bar, it simply brings me to a google search of "%windir%\system32" (http://www.google.com/search?ie=UTF-8&oe=UTF-8&sourceid=navclient&gfns=1&q=%25windir%25) I must be doing something wrong here. Sorry to start two threads, i did not find you answer immediately. Thanks for the help. 

    Hi Stephen,

      It looks like Vista's Licensing Store may be corrupt or unreadable for some reason. Try the following steps to re-create the Store, which should correct the problem.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select Run as Administrator
    5) Type: net stop slsvc   (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Re-Activate. (Make sure to Activate by Phone)

    Thank you,
    Darin MS
    Saturday, January 16, 2010 7:58 PM
  • All your directions worked beautifully. My copy of windows is now reporting itself as genuine and activated. I was not able to figure out how to activate by phone, so I did it online. Hopefully that will not cause any further problems. Let me know if I've created a time-bomb, but regardless, thank you so much for solving my problem!

    - Stephen
    Saturday, January 16, 2010 9:34 PM
  • Hi Darin,

    i have just tried the solutions you proposed to Stephen and my system can't find the script file "slmgr.vbs". I got hooked on No. 10 above.
    My o.s is Windons Vista Business with Service Pack 1 and am using a Dell Vostro Desktop.

    Please any hint for me? Thanks

    Tiwaboy

    Sunday, January 17, 2010 4:10 PM
  • Hello Stephen,

      My apologies.  Your Diagnostic Report is a little confusing (It's indicating a Licensing Store issue, it has a tamper time stampes from back in july and the software Licensing Service has stopped) and the steps I gave originally were incorrect. I should have provided the "Software Licensing Service has stopped and won't restart" information.

     I will go ahead and post the full "Software Licensing Service has stopped and won't restart" information and even though you appear to have already done most of what it would tell you to do.  However, follow the steps again (to ensure you did them all) and then at the bottom of the information it will tell you what each System Error means.

    -----------------------------------------

    Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

     

    Service Restart steps:

    (If you have access to the Start button):

    1)    Click the Start button

    2)    Type: cmd in the Start Search field

    3)    At the top the Start window, you will see cmd.exe

    4)    Right Click cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    (If you do not have access to the Start button):

    1)    Click the option that launches an Internet Browser

    2)    A Browser will open, type: %windir%\system32 into the address field

    3)    Find the file cmd.exe

    4)    Right Click on the cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    A)   If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified": Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

     

    B)   If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive. The only resolution we can suggest is reinstall Vista.

     

    C)   If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com

     

    Thank you,
    Darin MS


    Tiwaboy:  please create your own thread for your own issue and include a Diagnostic Report so we know if you are even trying the right fix for your particular issue.

    • Marked as answer by Darin Smith MS Tuesday, January 19, 2010 12:20 AM
    Tuesday, January 19, 2010 12:20 AM