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Cannot Activate Windows Vista Ultimate - Diag inside. RRS feed

  • Question

  • Hey folks, I've got a problem with activating Vista.

    Its been activated for about 2 years now, then just the other day I got a message telling me I needed to enter my activation key. I did so and was then told my key was in use.

    I've entered it into the box, checked and double checked that I'm typing it correctly. I've since been on the phone to microsoft and got a new key which didn't work. It gave me the error code "0xC004E003"

    And thats where I am currently. Any assistance would be greatly appreciated!

    ----

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-VC4T3-MYDQ4-Q87RX
    Windows Product Key Hash: rg/lu4UB9vkfkrCOvN+16oYeaKs=
    Windows Product ID: 89580-OEM-7300506-03780
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010100.2.0.001
    ID: {8DD45F89-A134-4095-8DC0-EB6D677E2B0A}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error: T:20101008155036888-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18152

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8DD45F89-A134-4095-8DC0-EB6D677E2B0A}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-Q87RX</PKey><PID>89580-OEM-7300506-03780</PID><PIDType>3</PIDType><SID>S-1-5-21-3168599218-926593780-97030590</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell XPS720                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="3"/><Date>20071204000000.000000+000</Date></BIOS><HWID>B8333507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B8K    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65600</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: U1BMRwEAAAAAAQAABAAAALMHAAAAAAAAYWECAARALIqtd9Iq+GbLASPvOhE4aiPWkIrToHXwxdq5zhcuQ7iwWftMbVJ/s10x01rny3T454BjF8Rwawf41

    zOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3Ou

    rH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1j

    WgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAw2LChCixnhclyLKxemNGWeeHJbY9m2duIWzzsrNTodMQcIq1iBgMHb1o

    vqfQVGNMIzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5D

    WJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1i

    fb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, OEM_COA_NSLP channel
    Activation ID: 33a7e8d3-e2ab-413b-96a6-27c83b21c695
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89580-00146-005-003780-02-2057-6002.0000-2952010
    Installation ID: 019602904546144251804432886130921813747461481215997390
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: Q87RX
    License Status: Unlicensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: RAAAAAMAAgABAAEABwACAAAAAwABAAEAeqh4t2LtaC63v+ZTkgAU7Pox2q6N77BO7EJ2rfL04EFcYqjlxnmsVhh3zDE=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    B8K   
      FACP   DELL    B8K   
      HPET   DELL    B8K   
      BOOT   DELL    B8K   
      MCFG   DELL    B8K   
      SSDT   DELL  st_ex
      DUMY   DELL    B8K   
      SLIC   DELL    B8K   

     ----

     

    Thanks in advance!

    Friday, October 22, 2010 11:16 AM

Answers

  • "Clenchy" wrote in message news:5b2f4cc5-1f31-4fa1-9583-c9dc9106da31...

    Okay, will do.

    Heres my latest report:

     

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-VC4T3-MYDQ4-Q87RX
    Windows Product Key Hash: rg/lu4UB9vkfkrCOvN+16oYeaKs=
    Windows Product ID: 89580-OEM-7300506-03780
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010100.2.0.001
    ID: {8DD45F89-A134-4095-8DC0-EB6D677E2B0A}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error: T:20101008155036888-
    Validation Diagnostic:


    Ah - you have a T-type Tamper present (Trusted Store) - which David seems to have missed before -
     
    to quote Darin.....
    <quote>
    You have a T-type Tamper present on your machine, which is preventing proper self-activation.
     Your Diagnostic Report is telling me that your Windows is suffering from a Trusted Store Tamper.   In Windows, there are files that have, what is known as, a Digital Signature. A Digital Signature is an industry standard that ensures that a file is, in fact, from the specified source. If a file is modified, in any way, the Digital Signature is broken.
     
    Example: lets say you get a Printer Driver that is Digitally Signed from HP. Since the Digital Signature was created by a Trusted Source (HP) a Certificate is created within Window's Trusted Store. The Digital Signature is dependent on the file's Hash (think fingerprint) so if the file is changed in any way, it's Digital Signature is broken and becomes invalid.  So lets say that the HP Driver got modified by some sort of Malware. The File's Hash would no longer match the hash listed in the Digitally Signature (or the Signature may not even be readable at that point). The Digital Signature become invalid because windows now don't know what has been done to that file, so the file can no longer be trusted. This in turn invalidates the corresponding Certificate within the Trusted Store.
     
      What I have described in the above example is basically what is happening with your Windows.  Some Digitally Signed file has been modified in some way and the Certificate within Windows's Trusted Store has become invalid (i.e. no longer trusted) which invalidates the Certificate in the Trusted Store and that is what has triggered the Non-Genuine messaging.
     
     
      Unfortunately, none of my tools are able to pinpoint which file/signature/certificate is causing the problem. However there are a few thing you can try that may correct the issue.
     
     
      1) First off not all Digitally Signed files are Drivers, but from experience we have found that this issue seems to occur the most with Drivers.  So my first suggestion is to confirm that all your hardware drivers are up to date. Note: Figuring out id a Driver is up to date and/or replacing a driver with a more current one can sometimes take semi-advanced computer knowledge and me explaining the process is outside the scope of this forum. If you do not know how to work with Drivers seek assistance or skip down to #2 or #3 below
     
      2) Restore Windows back to a past System Restore Point.
     
    1) Boot into Windows
    2) Click the ‘Start’ button
    3) In the Start Search field, type: System Restore and hit the Enter key
    4) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to a date Before you first noticed the issue (8th October, I suspect).
    5) Click the "Next" button.
    6) Reboot
     
      3) Repair Windows using the 'sfc /scannow' command
     
    The Scan Now will look for any bad Windows files and attempt to repair them, if possible (it isn't always able to)
     
    1) Login to Windows
    2) Click the Start button
    3) Type: cmd.exe in the search field
    4) Right-click the cmd.exe file and select Run as Administrator
    5) In the CMD window, type: sfc /scannow
    6) Reboot and see if that resolves the issue.
     
    If none of my suggestions resolves the issue, then the only other thing I can suggest is to either create a (no cost) support request at http://support.microsoft.com/gp/contactwga or reinstall Windows.
     

    </quote>
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, October 25, 2010 11:26 PM
    Monday, October 25, 2010 10:04 AM
    Moderator

All replies

  • Just a quick update:

    I've now been through the automated phone service with no luck. I've also waited on the line to speak to a real person, they went through the same thing to no avail.

    Back to square one with no idea what to do next.

    Friday, October 22, 2010 1:18 PM
  • Hello, Clenchy

    It looks like the key used to install Office is blocked, the enterprise version of Office is not intended for resale.

    Regarding Windows, try the following steps to reset the licensing store:

    1.     Open the Start menu

    2.     Type: cmd.exe into the search box.

    3.     Find the file CMD.exe in the results.

    4.     Right-Click on CMD.exe and select 'Run as Administrator'

    5.     Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6.     Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7.     Type: rename tokens.dat tokens.bar

    8.     Type: cd %windir%\system32

    9.     Type: net start slsvc

    10.  Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11.  Restart your computer twice.

    12.  You may be required to enter the Product Key, after doing that, activate using the By Phone method.


    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    Friday, October 22, 2010 8:43 PM
    Moderator
  • Hello David,

    Thanks for the quick reply. I just went through this process, following it to the letter. I restarted twice and entered my activation key into the box provided. I got the same error as above.

    You mentioned Office being blocked. As far as I knew, that copy was genuine... I got it from a local computer shop. Would it be wise to uninstall this copy?

    Thanks.

    Saturday, October 23, 2010 11:06 AM
  • Update:

    Just went through the steps again to no avail, not even the phone service worked. I dialed in the code requested and it was accepted, it then gave me a code to type back in. I copied it down on paper as it was read out and I'm 100% certain I got it right. It then gave me a message saying that the codes do not match...

    Currently at a loss for what to do next. Any and all suggestions would be greatly appreciated.

    Thanks in advance!

    Saturday, October 23, 2010 11:49 AM
  • Little post to say I still have the same problem. Wondering if anyone knows how I can fix this.

    Need to either fix this or cut my losses and go for windows 7. Advice would be brilliant right about now.

    Sunday, October 24, 2010 11:24 AM
  • "Clenchy" wrote in message news:4e807ea2-08b1-4314-866f-3e7c2040d0cf...

    Little post to say I still have the same problem. Wondering if anyone knows how I can fix this.

    Need to either fix this or cut my losses and go for windows 7. Advice would be brilliant right about now.


    Hang about  until Monday afternoon (Redmond time) - David or Darin may have other ideas.
    In the meantime it would probably be a good idea to post a new MGADiag report, in case something has changed.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, October 24, 2010 11:44 AM
    Moderator
  • Okay, will do.

    Heres my latest report:

     

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-VC4T3-MYDQ4-Q87RX
    Windows Product Key Hash: rg/lu4UB9vkfkrCOvN+16oYeaKs=
    Windows Product ID: 89580-OEM-7300506-03780
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010100.2.0.001
    ID: {8DD45F89-A134-4095-8DC0-EB6D677E2B0A}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error: T:20101008155036888-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18152

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8DD45F89-A134-4095-8DC0-EB6D677E2B0A}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-Q87RX</PKey><PID>89580-OEM-7300506-03780</PID><PIDType>3</PIDType><SID>S-1-5-21-3168599218-926593780-97030590</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell XPS720                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="3"/><Date>20071204000000.000000+000</Date></BIOS><HWID>B8333507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B8K    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65600</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, OEM_COA_NSLP channel
    Activation ID: 33a7e8d3-e2ab-413b-96a6-27c83b21c695
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89580-00146-005-003780-02-2057-6002.0000-2972010
    Installation ID: 019602904546144251804432886130921813747461481215997390
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: Q87RX
    License Status: Unlicensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: RAAAAAMAAgABAAEABwACAAAAAwABAAEAeqh4t2LtaC63v+ZTkgAU7Pox2q6N77BO7EJ2rfL04EFcYqjlxnmsVhh3zDE=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    B8K   
      FACP   DELL    B8K   
      HPET   DELL    B8K   
      BOOT   DELL    B8K   
      MCFG   DELL    B8K   
      SSDT   DELL  st_ex
      DUMY   DELL    B8K   
      SLIC   DELL    B8K   

     

    Monday, October 25, 2010 9:23 AM
  • "Clenchy" wrote in message news:5b2f4cc5-1f31-4fa1-9583-c9dc9106da31...

    Okay, will do.

    Heres my latest report:

     

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-VC4T3-MYDQ4-Q87RX
    Windows Product Key Hash: rg/lu4UB9vkfkrCOvN+16oYeaKs=
    Windows Product ID: 89580-OEM-7300506-03780
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010100.2.0.001
    ID: {8DD45F89-A134-4095-8DC0-EB6D677E2B0A}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error: T:20101008155036888-
    Validation Diagnostic:


    Ah - you have a T-type Tamper present (Trusted Store) - which David seems to have missed before -
     
    to quote Darin.....
    <quote>
    You have a T-type Tamper present on your machine, which is preventing proper self-activation.
     Your Diagnostic Report is telling me that your Windows is suffering from a Trusted Store Tamper.   In Windows, there are files that have, what is known as, a Digital Signature. A Digital Signature is an industry standard that ensures that a file is, in fact, from the specified source. If a file is modified, in any way, the Digital Signature is broken.
     
    Example: lets say you get a Printer Driver that is Digitally Signed from HP. Since the Digital Signature was created by a Trusted Source (HP) a Certificate is created within Window's Trusted Store. The Digital Signature is dependent on the file's Hash (think fingerprint) so if the file is changed in any way, it's Digital Signature is broken and becomes invalid.  So lets say that the HP Driver got modified by some sort of Malware. The File's Hash would no longer match the hash listed in the Digitally Signature (or the Signature may not even be readable at that point). The Digital Signature become invalid because windows now don't know what has been done to that file, so the file can no longer be trusted. This in turn invalidates the corresponding Certificate within the Trusted Store.
     
      What I have described in the above example is basically what is happening with your Windows.  Some Digitally Signed file has been modified in some way and the Certificate within Windows's Trusted Store has become invalid (i.e. no longer trusted) which invalidates the Certificate in the Trusted Store and that is what has triggered the Non-Genuine messaging.
     
     
      Unfortunately, none of my tools are able to pinpoint which file/signature/certificate is causing the problem. However there are a few thing you can try that may correct the issue.
     
     
      1) First off not all Digitally Signed files are Drivers, but from experience we have found that this issue seems to occur the most with Drivers.  So my first suggestion is to confirm that all your hardware drivers are up to date. Note: Figuring out id a Driver is up to date and/or replacing a driver with a more current one can sometimes take semi-advanced computer knowledge and me explaining the process is outside the scope of this forum. If you do not know how to work with Drivers seek assistance or skip down to #2 or #3 below
     
      2) Restore Windows back to a past System Restore Point.
     
    1) Boot into Windows
    2) Click the ‘Start’ button
    3) In the Start Search field, type: System Restore and hit the Enter key
    4) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to a date Before you first noticed the issue (8th October, I suspect).
    5) Click the "Next" button.
    6) Reboot
     
      3) Repair Windows using the 'sfc /scannow' command
     
    The Scan Now will look for any bad Windows files and attempt to repair them, if possible (it isn't always able to)
     
    1) Login to Windows
    2) Click the Start button
    3) Type: cmd.exe in the search field
    4) Right-click the cmd.exe file and select Run as Administrator
    5) In the CMD window, type: sfc /scannow
    6) Reboot and see if that resolves the issue.
     
    If none of my suggestions resolves the issue, then the only other thing I can suggest is to either create a (no cost) support request at http://support.microsoft.com/gp/contactwga or reinstall Windows.
     

    </quote>
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, October 25, 2010 11:26 PM
    Monday, October 25, 2010 10:04 AM
    Moderator
  • Hello again,

    I tried all the suggestions above but had no luck. It may be the answer for someone else with a similar problem so I hope it helps.

    As for me... I went all out and got myself a copy of windows 7, backed up and formatted my HD. Not looked back since.

    Thanks for all your help anyway guys.

    Friday, October 29, 2010 8:58 AM
  • "Clenchy" wrote in message news:f3e4c41d-6e9c-4c6b-8867-4c753afef60e...

    Hello again,

    I tried all the suggestions above but had no luck. It may be the answer for someone else with a similar problem so I hope it helps.

    As for me... I went all out and got myself a copy of windows 7, backed up and formatted my HD. Not looked back since.

    Thanks for all your help anyway guys.


    Well, that's certainly one way to fix the problem! <g>
    Good Luck with Win7 - it's a nice OS.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, October 29, 2010 9:27 AM
    Moderator