Hello Curtis Keeler,
Your current Windows problem does not seem to be related to the Windows Genuine Advantage program.
You will most likely get faster and better help for your issue at the Windows Newsgroups at this link:
http://www.microsoft.com/windowsxp/expertzone/newsgroups.mspxGood Luck!
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp