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Add attachement to a knowledge base article RRS feed

  • Question

  • Hi,

    I need to know if it's possible to add attachements to a knowledge base article.

    How can i make it possible?

    Thanks in advance

    Tuesday, October 28, 2008 3:09 PM

Answers

  • It's worth a try but my gut instinct tells me no. If you try, please let us know the result. Instead of JS, you could append a link to an attachments within the KB article text, but still not a great solution.

    Cheers,

    Karlo
    Wednesday, October 29, 2008 7:04 AM

All replies

  • Hi Isabine,

    The article entity is a system entity and as such non-editable.

    You can copy and paste rich text into the article which would facilitated the full text indexing and searching.

    Alternately perhaps you could look at sales literature (which may include attachments) to achieve the required result.

    Cheers,

    Karlo


    Tuesday, October 28, 2008 6:26 PM
  • So here is no way at all to add an attachement? Even using the isv buttons, using some javascripts?

     

    Wednesday, October 29, 2008 6:44 AM
  • It's worth a try but my gut instinct tells me no. If you try, please let us know the result. Instead of JS, you could append a link to an attachments within the KB article text, but still not a great solution.

    Cheers,

    Karlo
    Wednesday, October 29, 2008 7:04 AM