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Access to Unfollow Records RRS feed

  • Question

  • Hello,

    Users reported that they can follow a Case. However after following that Case, they cannot unfollow. Basically the 'black star' icon is not even showing on the list of available option. What kind of access type required to unfollow?

    Thanks much.

    -tri

    Friday, May 8, 2015 7:49 PM

Answers

  • Hi,

         Give the users higher rights on the follow entity. If they have user level access for append and delete, they can create a follow but not update / unfollow if the record is not owned by them. So give them BU or organisation rights for append and delete and then they will be able to unfollow.

    Hope this helps.
      
    -----------------------------------------------------------------------
    Minal Dahiya
    blog : http://minaldahiya.blogspot.com.au/

    If this post answers your question, please click "Mark As Answer" on the post and "Vote as Helpful"

     

    • Marked as answer by triangular Monday, May 11, 2015 7:42 PM
    Saturday, May 9, 2015 10:49 AM

All replies

  • Hi,

         Give the users higher rights on the follow entity. If they have user level access for append and delete, they can create a follow but not update / unfollow if the record is not owned by them. So give them BU or organisation rights for append and delete and then they will be able to unfollow.

    Hope this helps.
      
    -----------------------------------------------------------------------
    Minal Dahiya
    blog : http://minaldahiya.blogspot.com.au/

    If this post answers your question, please click "Mark As Answer" on the post and "Vote as Helpful"

     

    • Marked as answer by triangular Monday, May 11, 2015 7:42 PM
    Saturday, May 9, 2015 10:49 AM
  • Thanks Minal that makes sense. We took off all delete access from users since we had an incident where a user with system admin role accidentally deleted almost all of our record accounts, which in effect also deleted many records associated to the accounts.

    This answers my question. Thanks.

    • Edited by triangular Monday, May 11, 2015 7:42 PM
    Monday, May 11, 2015 7:35 PM
  • Hi,

        You only need to give them delete and append rights for "Follow" entity. This will allow them to unfollow. Users do not need delete rights on main entity like case or contact to unfollow.

    Monday, May 11, 2015 11:42 PM