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    I have Vista Home Premium,,,installed and activated .  After recently installing Office Home 2007 -- and successfully activating it -- Microsoft Update will not install. 

     

    Windows Update works just fine.

     

    This is the response when attempting to install microsoft update......

     

    Microsoft Update could not be installed on your computer

    Make sure that you log on as an administrator or as a member of the Administrators group, and then try again.

    More troubleshooting options
    • If your computer is connected to a network and the problem persists, contact your system administrator to see if your Microsoft Update settings are managed using group policy.
    • If your computer is not connected to a network, or if your system administrator has not disabled Microsoft Update, check if the Windows Update service is disabled or stopped. To see how to start a service, search Help and Support on your computer.

    Note: If you experience problems with installing Microsoft Update, you can continue to get updates for your computer by going to Windows Update in Control Panel.


    [Error number: 0x800A0046]

     

    I have the only account on this notebook....and I am the Administrator

    Windows update is  "started" and set to "automatic" startup type

    I keep UAC disabled as I am serious about security..keeping Norton IS 2007 updated daily....and checking Windows Updates daily.

     

    BOTH Vista and Office 2007 are activated and genuine...passing the genuine diagnostic at

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

     

    all diagnostics show "passed" and clicking both "validate" (windows & office) buttons show "validation successful" & "validation complete"

     

    I have run the Office diagnostics from Word 2007 options menu -- all show just fine.

     

    HELP!!!

     

    Monday, June 25, 2007 4:51 PM

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    Jim

     

     

    Please review the following KB article located @ :  http://support.microsoft.com/kb/910338/en-us.  The KB appears to be a resolve to your problem.  Please post back and let us know how the outcome is.

     

     

    Thank you,

     

     

    Stephen Holm, MS
    WGA And OGA Forum Manager

    Monday, June 25, 2007 9:29 PM
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    Thanks Stephen....Although the KB wasnt specific to Vista, I ran through the suggested resolutions in the KB. 

     

    My current settings were already aligned with the KB resolutions....

     

    DCOM permissions and properties were already as suggested.

    No Guest accounts exist on this notebook and I am the administrator

    userdata persistence settings are as suggested

    finally gpedit.msc wasnt a valid run command in vista

     

    I even disabled protected mode in IE and attempted the Microsoft Update again......still did not install.

     

    Again, remember that Windows Update works perfectly.

     

    other thoughts?

     

    thanks 

    Tuesday, June 26, 2007 5:27 PM
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    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1) Ensure you log onto the computer experiencing the issue with “Administrator” rights.

     

    2) Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

     

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below; the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

     

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

     

     

    Thank you
    Stephen Holm
    OGA Forum Manager

    Tuesday, June 26, 2007 10:29 PM
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    Stephen,

     

    I ran through the items above -- cllicking both the "validate windows" and validate office" buttons and both were immediately validated; that is with "validation successful" and "validation complete" responses.

     

    Here are the results pasted from the MGA diagnostic tool

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: 29f3f10b-bc43-4724-bd53-4cde169b8100
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>29f3f10b-bc43-4724-bd53-4cde169b8100</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-656928191-3718440781-192706355</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6000 (RD869AV#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.26     </Version><SMBIOSVersion major="2" minor="4"/><Date>20070601000000.000000+000</Date></BIOS><HWID>71303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>2243A48B379D710</Val><Hash>jCZ7aoSFOXRZbU1TeiZ8rCi6t9I=</Hash><Pid>81602-904-0412734-68800</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

     

    Thanks again for reviewing this
    Wednesday, June 27, 2007 11:09 AM
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    Hi Guys, any thoughts after reviewing the diagnostic data above?
    Friday, June 29, 2007 6:57 PM
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    Jim,

     

    Are you receiving any other error codes besides 0x800A0046 which you indicated earlier?

     

     

    Stephen Holm, MS

    Friday, June 29, 2007 10:29 PM
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    Stephen,

     

    it is indeed the same error code each time.

     

    this is the only issue with a Vista notebook that otherwise works perfectly.  Vista has been an easy transition for me -- this is an OEM installed version, so there were no OS upgrade issues. 

     

    Vista is fully patched with all recommended and critical windows updates.

     

    Issue only occured after install of activated and verified copy office 2007 Home.

     

    Windows Update was the only necessary level of installed MS activeX update service so I never attempted to install the activeX for Microsoft Update until after the Office 2007 install.

     

    thanks again for your help

     

     

    Sunday, July 1, 2007 8:55 PM
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    Jim

     

    Please review this web page:  http://support.microsoft.com/ph/11732. This will provide some information for Vista. 

     

     

    Stephen Holm, MS

     

    Tuesday, July 3, 2007 12:45 AM
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    Stephen,

     

    Thanks for all your help....I believe the issue is solved.

     

    Rather than focus on the error code, I searched the Vista support link you provided in the last post for "microsoft update" issues.

     

    the page below was a simple resolution, although the error code was completely different.

     

    I cannot believe this resolution didnt occur to me.....simply create a temporary administrator account -- install Microsoft update -- then delete the temp admin account.

     

    Although none of the "causes" apply to my PC, the resolution works.

     

    Thanks again for your good work.

    Jim

     

     

    http://support.microsoft.com/kb/933528/en-us

     

    Error message when you try to install Microsoft Update on a Windows Vista-based computer: "Could not install Microsoft Update on the computer"

    View products that this article applies to.
    Article ID : 933528
    Last Review : May 21, 2007
    Revision : 1.4

    SYMPTOMS

    When you try to install Microsoft Update on a Windows Vista-based computer, you may receive the following error message:
    Could not install Microsoft Update on the computer.
    [Error No. : 0x80004005]

    Back to the top

    CAUSE

    This problem may occur if one of the following conditions is true:
    • The user account that is used to install Microsoft Update does not have administrative credentials.
    • The account name that is used to install Microsoft Update contains double-byte characters. For example, this problem occurs if the account name contains kanji characters, hiragana characters, or katakana characters.

    Back to the top

    RESOLUTION

    To resolve this problem, create an account name that contains only single-byte, alphanumeric characters. Then, grant administrative credentials to the new account. Log on to Windows Vista by using the new account, and then install Microsoft Update. To do this, follow these steps in the order in which they are listed.

    Back to the top

    Create a new user

    1. Click Start , type Control userpasswords in the Start Search box, and then click Control userpasswords in the Programs list.
    2. Click Manage another account.
    If you are prompted for an administrator password or for confirmation, type the password, or click Allow.
    3. Click Create a new account.
    4. In the New account name box, type a single-byte character name, click Administrator, and then click Create Account.
    5. Click the user account that you created in step 4.
    6. Click Create a password.
    7. In the New password box, type a password, type the password again in the Confirm new password box, type a password hint in the Type a password hint box, and the click Create password.

    Back to the top

    Install Microsoft Update

    1. Log on to Windows Vista by using the new account.
    2. Click Start, click All Programs, and then click Windows Update.
    3. Click Get updates for more products.
    4. In Internet Explorer, click to select the I accept the Terms of Use check box, and then click Install.

    If you are prompted for an administrator password or for confirmation, type the password, or click Allow.
    After Microsoft Update is installed, you can use an account name that contains double-byte characters to use Microsoft Update.

    Back to the top

    Delete the account that contains the single-byte character name

    After you have finished installing Microsoft Update, delete the user account that you created for this task. To do this, follow these steps:
    1. Log on to Windows Update by using an account that has the original double-byte character name.
    2. Click Start, click Control Panel, and then click Add or remove user accounts.
    3. Click the user account that you want to remove.
    4. Click Delete Account.
    5. Click Delete Files.
    6. Click Delete Account.

    Back to the top
    APPLIES TO
    • Windows Vista Business
    • Windows Vista Enterprise
    • Windows Vista Home Basic
    • Windows Vista Home Premium
    • Windows Vista Ultimate

    Back to the top

    Tuesday, July 3, 2007 12:59 PM
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    Jim,

     

    You are more than welcome. We are glad to assis you with this problem. Please feel free to visit us again if you need OGA or WGA assistance.  Take care and have a wonderful week.

     

     

    regards,

     

    Stephen Holm, MS

     

    Tuesday, July 3, 2007 6:30 PM

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    Jim

     

     

    Please review the following KB article located @ :  http://support.microsoft.com/kb/910338/en-us.  The KB appears to be a resolve to your problem.  Please post back and let us know how the outcome is.

     

     

    Thank you,

     

     

    Stephen Holm, MS
    WGA And OGA Forum Manager

    Monday, June 25, 2007 9:29 PM
  • Question
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    Thanks Stephen....Although the KB wasnt specific to Vista, I ran through the suggested resolutions in the KB. 

     

    My current settings were already aligned with the KB resolutions....

     

    DCOM permissions and properties were already as suggested.

    No Guest accounts exist on this notebook and I am the administrator

    userdata persistence settings are as suggested

    finally gpedit.msc wasnt a valid run command in vista

     

    I even disabled protected mode in IE and attempted the Microsoft Update again......still did not install.

     

    Again, remember that Windows Update works perfectly.

     

    other thoughts?

     

    thanks 

    Tuesday, June 26, 2007 5:27 PM
  • Question
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    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1) Ensure you log onto the computer experiencing the issue with “Administrator” rights.

     

    2) Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

     

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below; the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

     

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

     

     

    Thank you
    Stephen Holm
    OGA Forum Manager

    Tuesday, June 26, 2007 10:29 PM
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    Stephen,

     

    I ran through the items above -- cllicking both the "validate windows" and validate office" buttons and both were immediately validated; that is with "validation successful" and "validation complete" responses.

     

    Here are the results pasted from the MGA diagnostic tool

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: 29f3f10b-bc43-4724-bd53-4cde169b8100
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>29f3f10b-bc43-4724-bd53-4cde169b8100</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-656928191-3718440781-192706355</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6000 (RD869AV#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.26     </Version><SMBIOSVersion major="2" minor="4"/><Date>20070601000000.000000+000</Date></BIOS><HWID>71303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>2243A48B379D710</Val><Hash>jCZ7aoSFOXRZbU1TeiZ8rCi6t9I=</Hash><Pid>81602-904-0412734-68800</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

     

    Thanks again for reviewing this
    Wednesday, June 27, 2007 11:09 AM
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    Hi Guys, any thoughts after reviewing the diagnostic data above?
    Friday, June 29, 2007 6:57 PM
  • Question
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    Jim,

     

    Are you receiving any other error codes besides 0x800A0046 which you indicated earlier?

     

     

    Stephen Holm, MS

    Friday, June 29, 2007 10:29 PM
  • Question
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    Stephen,

     

    it is indeed the same error code each time.

     

    this is the only issue with a Vista notebook that otherwise works perfectly.  Vista has been an easy transition for me -- this is an OEM installed version, so there were no OS upgrade issues. 

     

    Vista is fully patched with all recommended and critical windows updates.

     

    Issue only occured after install of activated and verified copy office 2007 Home.

     

    Windows Update was the only necessary level of installed MS activeX update service so I never attempted to install the activeX for Microsoft Update until after the Office 2007 install.

     

    thanks again for your help

     

     

    Sunday, July 1, 2007 8:55 PM
  • Question
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    Jim

     

    Please review this web page:  http://support.microsoft.com/ph/11732. This will provide some information for Vista. 

     

     

    Stephen Holm, MS

     

    Tuesday, July 3, 2007 12:45 AM
  • Question
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    Sign in to vote

     

    Stephen,

     

    Thanks for all your help....I believe the issue is solved.

     

    Rather than focus on the error code, I searched the Vista support link you provided in the last post for "microsoft update" issues.

     

    the page below was a simple resolution, although the error code was completely different.

     

    I cannot believe this resolution didnt occur to me.....simply create a temporary administrator account -- install Microsoft update -- then delete the temp admin account.

     

    Although none of the "causes" apply to my PC, the resolution works.

     

    Thanks again for your good work.

    Jim

     

     

    http://support.microsoft.com/kb/933528/en-us

     

    Error message when you try to install Microsoft Update on a Windows Vista-based computer: "Could not install Microsoft Update on the computer"

    View products that this article applies to.
    Article ID : 933528
    Last Review : May 21, 2007
    Revision : 1.4

    SYMPTOMS

    When you try to install Microsoft Update on a Windows Vista-based computer, you may receive the following error message:
    Could not install Microsoft Update on the computer.
    [Error No. : 0x80004005]

    Back to the top

    CAUSE

    This problem may occur if one of the following conditions is true:
    • The user account that is used to install Microsoft Update does not have administrative credentials.
    • The account name that is used to install Microsoft Update contains double-byte characters. For example, this problem occurs if the account name contains kanji characters, hiragana characters, or katakana characters.

    Back to the top

    RESOLUTION

    To resolve this problem, create an account name that contains only single-byte, alphanumeric characters. Then, grant administrative credentials to the new account. Log on to Windows Vista by using the new account, and then install Microsoft Update. To do this, follow these steps in the order in which they are listed.

    Back to the top

    Create a new user

    1. Click Start , type Control userpasswords in the Start Search box, and then click Control userpasswords in the Programs list.
    2. Click Manage another account.
    If you are prompted for an administrator password or for confirmation, type the password, or click Allow.
    3. Click Create a new account.
    4. In the New account name box, type a single-byte character name, click Administrator, and then click Create Account.
    5. Click the user account that you created in step 4.
    6. Click Create a password.
    7. In the New password box, type a password, type the password again in the Confirm new password box, type a password hint in the Type a password hint box, and the click Create password.

    Back to the top

    Install Microsoft Update

    1. Log on to Windows Vista by using the new account.
    2. Click Start, click All Programs, and then click Windows Update.
    3. Click Get updates for more products.
    4. In Internet Explorer, click to select the I accept the Terms of Use check box, and then click Install.

    If you are prompted for an administrator password or for confirmation, type the password, or click Allow.
    After Microsoft Update is installed, you can use an account name that contains double-byte characters to use Microsoft Update.

    Back to the top

    Delete the account that contains the single-byte character name

    After you have finished installing Microsoft Update, delete the user account that you created for this task. To do this, follow these steps:
    1. Log on to Windows Update by using an account that has the original double-byte character name.
    2. Click Start, click Control Panel, and then click Add or remove user accounts.
    3. Click the user account that you want to remove.
    4. Click Delete Account.
    5. Click Delete Files.
    6. Click Delete Account.

    Back to the top
    APPLIES TO
    • Windows Vista Business
    • Windows Vista Enterprise
    • Windows Vista Home Basic
    • Windows Vista Home Premium
    • Windows Vista Ultimate

    Back to the top

    Tuesday, July 3, 2007 12:59 PM
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    Jim,

     

    You are more than welcome. We are glad to assis you with this problem. Please feel free to visit us again if you need OGA or WGA assistance.  Take care and have a wonderful week.

     

     

    regards,

     

    Stephen Holm, MS

     

    Tuesday, July 3, 2007 6:30 PM