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Unable to use OneCare on Vista64 RRS feed

  • Question

  • I have been unable to use OneCare on my 64bit Vista computer. I tried running it as adminstrator and I have no other AV programs installed. When OnceCare starts the window opens but then stops responding, Windows then tells me that "OneCare Firewall service stopped working and was closed." this is the Downloaded version not off a CD. thanks
    Friday, November 28, 2008 4:46 PM

Answers

  • Hello Willis0341, open the Services Console ( Start>Run>enter "services.msc" without the quotes in the run box ) scroll down to Terminal Services and check that the service is started and the startup type is set to automatic. If Terminal Services was stopped, starting the service should resolve the One Care issue. If Terminal Services was already started please contact support for help. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    Saturday, November 29, 2008 1:54 AM
    Moderator