locked
need to get genuine RRS feed

  • Question

  •  

    every time i log on to my pc, i receive a message saying that my version of windows is counterfeit and that my computer is at risk and is no longer eligible for security updates. i purchased my computer off of an individual who builds computers and sales them. could i have a bootleg version of windows, and how do i fix the problem? will i lose all my data ie, pics, music, etc.?
    Friday, January 11, 2008 6:37 AM

Answers

  • Joe Whitfield,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Friday, January 11, 2008 6:49 AM