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Office failing validation RRS feed

  • Question

  • Hi I have a copy of Office Professional which is failing validation. I bought it from the web - it arrived in a genuine Microsoft package, says Microsoft genuine all over it. I have a Cert of A. Here's the diag:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89578-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {1FAC1716-0351-485C-AA5B-4BA5B8B79017}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: Yes
    Version: 1.9.9.1
    WgaTray.exe Signed By: N/A, hr = 0x800b0100
    WgaLogon.dll Signed By: N/A, hr = 0x800b0100

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1FAC1716-0351-485C-AA5B-4BA5B8B79017}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89578-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-1176990586-3183575551-1869055830</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire X3200</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>R01-B3</Version><SMBIOSVersion major="2" minor="5"/><Date>20090401000000.000000+000</Date></BIOS><HWID>C7333507018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="WgaTray.exe" Version="1.9.9.1"/><File Name="WgaLogon.dll" Version="1.9.9.1"/><File Name="OGAAddin.dll" Version="2.0.48.0"/><File Name="OGAVerify.exe" Version="1.7.105.14"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>65304850996CD86</Val><Hash>mlZge0VR39XScbw+hiPY7ur5yC4=</Hash><Pid>89409-707-7982504-65720</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500211-02-1033-6001.0000-2522009
    Installation ID: 252584577662612302105663444035800884828331320070600630
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 6CJ97
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: NgAAAAEAAwABAAEAAQACAAAAAwABAAEAeqjkTHx0AHXuEpaSmAsmtvL0gjKct/IfrFZRoqic

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  ACRPRDCT
      FACP   ACRSYS  ACRPRDCT
      HPET   ACRSYS  ACRPRDCT
      MCFG   ACRSYS  ACRPRDCT
      SSDT   PTLTD   POWERNOW
      SLIC   ACRSYS  ACRPRDCT

    I'm using ACER machine with Vista.  If this is a non-genuine product, can I use your complimentary copy service?

    Thanks in advance

    Robin

    Tuesday, October 6, 2009 11:19 AM

Answers

  • Hello Robin Osterly,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057


    At the moment it looks like you have two installations of Office 2007, Professional Plus and Home & Student.

    The Pro Plus installation is the one that is nongenuine.  Uninstalling Pro Plus, and then going to www.microsoft.com/genuine and clicking on the Validate Office button should clear the OGA Notifier cache and report Office 2007 H&S as Genuine.

    Regarding Office 2007 Pro Plus, it is a nongenuine installation of a Volume Licensing-only edition of Office 2007.  Invalid VLK means that the Volume Licensing Key that came with the software was generated by a pirating program know as a Key generator, or keygen for short.

    Did you purchase this copy of Office thinking it was Office 2007 Professional licensed for Retail sale to consumers?  If so, please return it to the place of purchase for a full refund as you were not sold what you thought you were buying.  If you purchased Office thru a popular auction or internet sales site such as ebay or Amazon, these sites have consumer protections that you may be able to take advantage of.  If you purchased with a credit card, your credit card company may also have consumer protections in place that you can use.

    Also, please view the FAQ to see if you qualify to participate in the Office Genuine Offer:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, October 6, 2009 2:03 PM
  • Hi Robin,

    Thank you for submitting your counterfeit report!  Every little bit helps :-)

    Regarding what you were sent by the seller, Yes, this is a favorite tactic of the seller who knows full well that they were peddling counterfeit volume licensing copies of Office 2007 Pro Plus and trying to pass them off as retail copies of Office 2007 Professional.

    They were caught by you and the Office Genuine Advantage Utility, and when you called them on their bluff, they compounded one dishonest deed with another.  Downloads of Microsoft Office Trials directly from Microsoft are all trial licenses that, when converted by entering a retail product key, become perpetual retail licenses for that edition of Office 2007.  The product key they sent to you might be a retail product key, and might actually convert a trial installation of Office to a perpetual license, but the question is, how did the dishonest seller get that Product Key, and how long is that key going to last until Microsoft catches up to it?  They might have used a Key generator to make up their own key that might work for a while; they might have stolen the key from another retail purchaser of Office; or they might be using a product key issued to TechNet or Action Pack subscribers (used by developers and regsitered Microsoft partners), which are not to be sold to individual consumers.  Sooner or later, the product key they gave you is also going to "go bad" (partly because they are probably giving that key to others who have caught them just as you did) and once again you would be caught short, paying for something that you never really received.

    If you purchased this counterfeit Office through a selling venue that allows customer feedback, please take the time to write feedback that describes the counterfeit materials you got from them---hopefully the next person will read the feedback and decide not to buy from these dishonest sellers.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, October 8, 2009 4:14 PM
    Wednesday, October 7, 2009 1:30 PM

All replies

  • Hello Robin Osterly,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057


    At the moment it looks like you have two installations of Office 2007, Professional Plus and Home & Student.

    The Pro Plus installation is the one that is nongenuine.  Uninstalling Pro Plus, and then going to www.microsoft.com/genuine and clicking on the Validate Office button should clear the OGA Notifier cache and report Office 2007 H&S as Genuine.

    Regarding Office 2007 Pro Plus, it is a nongenuine installation of a Volume Licensing-only edition of Office 2007.  Invalid VLK means that the Volume Licensing Key that came with the software was generated by a pirating program know as a Key generator, or keygen for short.

    Did you purchase this copy of Office thinking it was Office 2007 Professional licensed for Retail sale to consumers?  If so, please return it to the place of purchase for a full refund as you were not sold what you thought you were buying.  If you purchased Office thru a popular auction or internet sales site such as ebay or Amazon, these sites have consumer protections that you may be able to take advantage of.  If you purchased with a credit card, your credit card company may also have consumer protections in place that you can use.

    Also, please view the FAQ to see if you qualify to participate in the Office Genuine Offer:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, October 6, 2009 2:03 PM
  • Thanks. I contacted the supplier and amazingly got an answer which is reproduced below:

    "Hi,

    Sorry to bring you so much inconvenience

    We have checked with our supplier. Its our mistake to put the wrong key. Please unload the program in your computer, restart the computer and load the program on link : http://us20.trymicrosoftoffice.com/product.aspx?re_ms=oo&family=officepro&culture=en-US 
      
    Then install with new genuine key :xxxxx-xxxxx-xxxxx-3KDRB-32BK8 .Please kindly have a try. It will work smoothly on your computer.

    Any problem comes back to our service.

    Corn"

    Somehow it doesn't seem quite right that I should download a trial version and use a key they have supplied!!! Can you check the key out please?

    I've filed a counterfeit report 2S1R-65XL and the software will go back to MS tomorrow. Is there anything else you would like me to do to catch these cheats?

    Best

    Robin






    • Edited by Darin Smith MS Thursday, October 8, 2009 4:14 PM don't post full product keys on a Public forum
    Wednesday, October 7, 2009 7:00 AM
  • Hi Robin,

    Thank you for submitting your counterfeit report!  Every little bit helps :-)

    Regarding what you were sent by the seller, Yes, this is a favorite tactic of the seller who knows full well that they were peddling counterfeit volume licensing copies of Office 2007 Pro Plus and trying to pass them off as retail copies of Office 2007 Professional.

    They were caught by you and the Office Genuine Advantage Utility, and when you called them on their bluff, they compounded one dishonest deed with another.  Downloads of Microsoft Office Trials directly from Microsoft are all trial licenses that, when converted by entering a retail product key, become perpetual retail licenses for that edition of Office 2007.  The product key they sent to you might be a retail product key, and might actually convert a trial installation of Office to a perpetual license, but the question is, how did the dishonest seller get that Product Key, and how long is that key going to last until Microsoft catches up to it?  They might have used a Key generator to make up their own key that might work for a while; they might have stolen the key from another retail purchaser of Office; or they might be using a product key issued to TechNet or Action Pack subscribers (used by developers and regsitered Microsoft partners), which are not to be sold to individual consumers.  Sooner or later, the product key they gave you is also going to "go bad" (partly because they are probably giving that key to others who have caught them just as you did) and once again you would be caught short, paying for something that you never really received.

    If you purchased this counterfeit Office through a selling venue that allows customer feedback, please take the time to write feedback that describes the counterfeit materials you got from them---hopefully the next person will read the feedback and decide not to buy from these dishonest sellers.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, October 8, 2009 4:14 PM
    Wednesday, October 7, 2009 1:30 PM
  • Thanks Dan that was roughly what I thought. Hopefully MS will provide me with a clean copy and I can be legit but I will try to pursue them for a refund anyway. Not that I hold out a great deal of hope! Unsurprisingly there is no feedback on their site. You may be interested to know they are a sponsored link on Google (softdealworld) which comes up readily with a search such as "cheap Microsoft Office". I've written to Google to complain.

    Best wishes

    Robin
    Wednesday, October 7, 2009 3:08 PM