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Advice for those asking questions RRS feed

  • General discussion

  • This advice is offered in the hope that it will aid in getting as much information as possible in the original post of someones WGA issue, it is intended as advice only.

    If you are having a WGA issue with Windows 7 please be assured that you will lose no data or functionality, you will not be locked out of your computer, no personal information will be transferred when attempting to correct the issue or while in a non-genuine state. Rare situations of virus, malware of file corruption may result in functionality issues that also cause non-genuine status.

    MSE, XP Mode and other programs that require validation will be unavailable while your computer is in notification mode.

    When asking questions please observe the following guidlines.

    1. Keep the title short and concise, limit it to 5 or less words, you can be as discriptive as you like in the body of the message.
    2. Let us know how and where you purchased your copy of windows, what type of media it came with.
    3. vist www.microsoft.com/genuine and attempt to validate, this may clear up the problem or it may help in troubleshooting and give us a more complete diagnostic report.
    4. Include a diagnostic report using the following directions from MS.

     In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

     If you do not have access to the Start Button:

    1)      Login to Windows 7 and click the option that brings up Internet Explorer.

    2)      Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)      A window will come up asking if you want to “Run” or “Save”, Select “Run”.

    4)      When the program runs, click the “Continue” button, then click the “Copy” button.

    5)      Paste Report into your newly created forum thread.

    Tuesday, September 21, 2010 8:18 PM