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Invalid Product Key and Fails to Validate RRS feed

  • Question

  • I purchased, what I thought to be, a full retail install of windows XP.  It was sealed in shrinkwrap when I purchased it.  I have been through these forums and read many things.  I checked the CD logos and holograms on-line and this meets all the criteria to be a true version of Windows XP.  I am installing this version on a Mac Pro in Snow Leopard running VMWare Fusion 2.0.  XP installs but will not validate with the error, "The product key found on this computer was not assigned by Microsoft."

    Very frustrated right now.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-W9YCB-68W39-PY8GM
    Windows Product Key Hash: GoaQ/Z1C0TZKfXMJrB+MgQzCx9E=
    Windows Product ID: 76487-011-6533641-22103
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {119B8F05-F5C1-4CA2-A5F7-F8F8C0C2036F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{119B8F05-F5C1-4CA2-A5F7-F8F8C0C2036F}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PY8GM</PKey><PID>76487-011-6533641-22103</PID><PIDType>5</PIDType><SID>S-1-5-21-515967899-688789844-682003330</SID><SYSTEM><Manufacturer>VMware, Inc.</Manufacturer><Model>VMware Virtual Platform</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>6.00</Version><SMBIOSVersion major="2" minor="4"/><Date>20081218000000.000000+000</Date></BIOS><HWID>780036870184167B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 44CE:Dell Inc|13424:Fujitsu Siemens Computers|13424:Gateway, Inc|13424:Hewlett-Packard Company|13424:HITACHI, Ltd|44BD:Microsoft Corporation|4507:Microsoft Corporation|406D:Microsoft Corporation|13424:Mitsubishi Electric Information Technology Corporation|13424:NEC Corporation|13424:TOSHIBA CORPORATION|13424:Unisys Corporation|132AB:VMware, Inc
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A


    Wednesday, October 7, 2009 1:39 PM

Answers

  • Hello ddanoid,

    The installed product key is the same as the product key on the yellow-orange product key label, and that product key is an invalid key, meaning it was made with a pirating program known as a key generator, or keygen for short.

    The CD itself may very well be a genuine Microsoft CD.  The Product Key is not genuine.

    Can you add some more detail?

    You purchased a Full retail copy of XP Pro or an Upgrade retail copy?

    SP2 or SP3?

    Came in a blue plastic coated paperboard box with a Certificate of Authenticity on the boxtop?

    Inside there was a plastic coated heavy paperboard folder, with the CD held in place by a sponge rubber dot?

    On the folder there is a yellow-orange label with the Product Key printed on it?

    These labels, starting with XP SP2, have these security features:  "Released with Windows XP Service Pack 2, the proof of license label is the orange label, affixed to the installation CD holder, that contains a 25-character product key. A security thread displaying the words "MICROSOFT GENUINE" has been woven into the label. The words "Authentic Software" also appear on the thread in multicolor ink. Furthermore, the words "Proof of License" appear on the label."
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, October 7, 2009 6:47 PM
    Wednesday, October 7, 2009 6:37 PM

All replies

  • Hello ddanoid,

    The mgadiag utility is reporting that the installed Product Key ends with these characters:  W9YCB-68W39-PY8GM.

    Please look on the yellow-orange Product Key label that should be affixed to the heavy plastic-coated cardboard CD
    holder-folder found in the retail box, and check whether the PK printed on this label also ends in W9YCB-68W39-PY8GM.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, October 7, 2009 1:50 PM
  • Yes,  I was VERY careful in my input of the code.  They match.
    Wednesday, October 7, 2009 2:01 PM
  • Hello ddanoid,

    Based on the information you have provided so far, it is a distinct possiblity that you may have been sold counterfeit Windows software.

    Your first action should be to contact the seller of the software to inform them that you will be returning the software you purchased for a full refund, or replacement with the genuine software you paid for.

    If tha does not work out or is no longer possible, then you will want to review the FAQ to see if you qualify for the Windows Genuine Offer and the Complimentary replacement:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EFIAC

    If you think you may qualify, please follow the prompts that you are being shown by the WGA Notifications utility to prepare a counterfeit software report and to submit your materials to be evaluated as possible hi-quality counterfeits, which would qualify for the complimentary replacement offer.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, October 7, 2009 2:26 PM
  • WHAT!!  I SERIOUSLY doubt this is a counterfeit windows.  I purchased it from a local computer store, going out of business after many years in the area.  Please tell me it can't be the case that now I have to jump through hoops to try and get a version of windows from Microsoft.  Is there anything in the diags posted above that leads you to believe it is counterfeit?  All of the 3d holograms check out, the sticky labels check out and the package was intact.  Is there ANY chance that it is not validating because it's a Mac with VMFusion?

    BTW...This is the SECOND time this has happened.  It happened a little over a year ago with a copy purchased from Best Buy for god's sake.  Finally, after paying for a tech support issue, they verified it was their problem, refunded my tech support fee, and resolved the issue.  Of course all this took hours and hours of time and headaches.

    I gotta think there is something different Microsoft has available.
    Wednesday, October 7, 2009 6:20 PM
  • Hello ddanoid,

    The installed product key is the same as the product key on the yellow-orange product key label, and that product key is an invalid key, meaning it was made with a pirating program known as a key generator, or keygen for short.

    The CD itself may very well be a genuine Microsoft CD.  The Product Key is not genuine.

    Can you add some more detail?

    You purchased a Full retail copy of XP Pro or an Upgrade retail copy?

    SP2 or SP3?

    Came in a blue plastic coated paperboard box with a Certificate of Authenticity on the boxtop?

    Inside there was a plastic coated heavy paperboard folder, with the CD held in place by a sponge rubber dot?

    On the folder there is a yellow-orange label with the Product Key printed on it?

    These labels, starting with XP SP2, have these security features:  "Released with Windows XP Service Pack 2, the proof of license label is the orange label, affixed to the installation CD holder, that contains a 25-character product key. A security thread displaying the words "MICROSOFT GENUINE" has been woven into the label. The words "Authentic Software" also appear on the thread in multicolor ink. Furthermore, the words "Proof of License" appear on the label."
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, October 7, 2009 6:47 PM
    Wednesday, October 7, 2009 6:37 PM
  • 1)  Full retail copy with SP3
    2)  Blue commercial windows box
    3)  COA on the boxtop.
    4)  Inside there was a "book" with a piece of cardboard inside the book.
    5)  The cd case was shut with a rubber sticky, tab.  Is that what you mean by a rubber dot?  It's torn now because I opened the cd case...cut actually.
    6)  There is a yellow/orange/blue/white label on the "book" with black print.
    7)  There is a "ribbon" that runs behind the label that looks like it reads, "Our Passion."
    8)  There is a "Proof of License" below the product key on the label.

    Wednesday, October 7, 2009 7:13 PM
  • Hello ddanoid,

    Please have a look at this web page:  http://www.microsoft.com/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=retail&displaylang=en

    Compare the yellow-orange proof of license/product key label with the one in your package.

    I have not yet encountered a Windows XP Pro retail package that had the installation CD in a typical hard plastic CD jewel case.  All of the ones that I have run across (has to be over 100) have a plastic-coated heavy paperboard folder inside and on one of the faces of that folder is a sponge rubber dot that holds the CD in place.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, October 7, 2009 8:01 PM
  • No, no.  It's a cardboard "case" not a hard plastic CD jewel case.  The sponge rubber dot thing I don't know about.  It had a round disc stuck on the cd case where the fold goes over the top.
    Wednesday, October 7, 2009 8:31 PM