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MSDN Vista Ultimate activation error 0xC004E002 RRS feed

  • Question

  • I installed Vista ultimate with MSDN key but cannot activate.  Error code is 0xC004E002, "Software Licensing Service report that the license store contain inconsistent data.  Contact Microsoft by phone...".  I tried to activate by phone but the number is only for XP.  Does anyone know the activation phone number for Vista?  Below is the WGA diag output:

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-TWWWH-6TK92-YFCH9
    Windows Product Key Hash: DDx2lmj4m4JKCpm401ggHujeyc4=
    Windows Product ID: 89580-378-5785566-71898
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: b48033d2-272d-4203-bac9-8de8429b728a
    Is Admin: No
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>b48033d2-272d-4203-bac9-8de8429b728a</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-YFCH9</PKey><PID>89580-378-5785566-71898</PID><PIDType>5</PIDType><SID>S-1-5-21-1438317393-209621719-3702001513</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP dx5150 MT</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>1.18</Version><SMBIOSVersion major="2" minor="4"/><Date>20060801000000.000000+000</Date></BIOS><HWID>22323507018400E6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>5F637AF00DCEEBA</Val><Hash>ltPf8c+0Km/KDq9wFieICZ+ZGvQ=</Hash><Pid>81605-861-0109227-65337</Pid><PidType>8</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Tuesday, March 20, 2007 3:35 PM

Answers

  • Please try rebooting and then trying to activate.  Can I ask what number you're dialing for phone activation?  Thanks!
    Tuesday, March 20, 2007 5:55 PM