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  • Question

  • HI since yesterday having problems, I ran Adv. diagnostic tool  a few times, 2 times to day. Y is one not valid and one is good O I can't  run Slsvc.exe it comes up with an error!!!!  here they are....

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {26212C26-CE22-4E77-A0FC-0018772CDBBF}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.longhorn_rtm.080118-1840
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-784-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\Slsvc.exe[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\drivers\Spsys.sys[6.0.6001.16606]
    File Mismatch: C:\WINDOWS\system32\Slcext.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\advapi32.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\kernel32.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\rpcrt4.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\authz.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\msvcrt.dll[7.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\samlib.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\ntdsapi.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\dnsapi.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\ws2_32.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\nsi.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\user32.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\gdi32.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\msimg32.dll[6.0.6000.16386]
    File Mismatch: C:\WINDOWS\system32\powrprof.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\setupapi.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\oleaut32.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\ole32.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\shell32.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\shlwapi.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\version.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\winmm.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\oleacc.dll[4.2.5406.0]
    File Mismatch: C:\WINDOWS\system32\mmdevapi.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\wtsapi32.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\regapi.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\crypt32.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\msasn1.dll[6.0.6000.16386]
    File Mismatch: C:\WINDOWS\system32\userenv.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\secur32.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\netapi32.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\psapi.dll[6.0.6000.16386]
    File Mismatch: C:\WINDOWS\system32\netrap.dll[6.0.6000.16386]
    File Mismatch: C:\WINDOWS\system32\wldap32.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\winbrand.dll[6.0.6000.16386]
    File Mismatch: C:\WINDOWS\system32\iphlpapi.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\dhcpcsvc.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\winnsi.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\dhcpcsvc6.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\gpapi.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\slc.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\gpsvc.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\sysntfy.dll[6.0.6000.16386]
    File Mismatch: C:\WINDOWS\system32\winsta.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\nlaapi.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\ncrypt.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\bcrypt.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\mpr.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\credui.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\cryptui.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\wintrust.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\imagehlp.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\dbghelp.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\mssign32.dll[6.0.6000.16386]
    File Mismatch: C:\WINDOWS\system32\wininet.dll[7.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\normaliz.dll[6.0.6000.16386]
    File Mismatch: C:\WINDOWS\system32\iertutil.dll[7.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\tapi32.dll[6.0.6000.16386]
    File Mismatch: C:\WINDOWS\system32\rtutils.dll[6.0.6000.16386]
    File Mismatch: C:\WINDOWS\system32\rasapi32.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\rasman.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\rasdlg.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\mprapi.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\activeds.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\adsldpc.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\atl.dll[3.5.2284.0]
    File Mismatch: C:\WINDOWS\system32\certcli.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\winscard.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\netplwiz.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\urlmon.dll[7.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\propsys.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\xmllite.dll[1.2.1009.0]
    File Mismatch: C:\WINDOWS\system32\mlang.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\advpack.dll[7.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\apphelp.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\msiltcfg.dll[4.0.6000.16386]
    File Mismatch: C:\WINDOWS\system32\shunimpl.dll[6.0.6000.16386]
    File Mismatch: C:\WINDOWS\system32\devmgr.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\newdev.dll[6.0.5054.0]
    File Mismatch: C:\WINDOWS\system32\dwmapi.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\winspool.drv[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\cscapi.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\uxtheme.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\windowscodecs.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\ntshrui.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\feclient.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\shdocvw.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\browseui.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\imm32.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\msctf.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\duser.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\winsxs\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16386_none_9ea0ac9ec96e7127\gdiplus.dll[5.2.6000.16386]
    File Mismatch: C:\WINDOWS\system32\msrating.dll[7.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\ieframe.dll[7.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\msi.dll[4.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\mshtml.dll[7.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\msls31.dll[3.10.349.0]
    File Mismatch: C:\WINDOWS\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.6000.16386_none_87e0cb09378714f1\comctl32.dll[5.82.6000.16386]
    File Mismatch: C:\WINDOWS\system32\comdlg32.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\printui.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\cfgmgr32.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\puiapi.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\hlink.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\imgutil.dll[7.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\usp10.dll[1.626.6001.18000]
    File Mismatch: C:\WINDOWS\system32\inetcomm.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\msoert2.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\ieui.dll[7.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\efsadu.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\mfc42u.dll[6.6.8063.0]
    File Mismatch: C:\WINDOWS\system32\odbc32.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\oledlg.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\linkinfo.dll[6.0.6000.16386]
    File Mismatch: C:\WINDOWS\system32\query.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\clbcatq.dll[2001.12.6931.18000]
    File Mismatch: C:\WINDOWS\system32\cabinet.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\scecli.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\w32topl.dll[6.0.6000.16386]
    File Mismatch: C:\WINDOWS\system32\rpchttp.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\winhttp.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\fwpuclnt.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\ktmw32.dll[6.0.6001.18000]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{26212C26-CE22-4E77-A0FC-0018772CDBBF}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-76374075-289677514-3460651455</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>GT5426E</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20070130000000.000000+000</Date></BIOS><HWID>23333507018400F6</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002


    The second one

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {26212C26-CE22-4E77-A0FC-0018772CDBBF}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.longhorn_rtm.080118-1840
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-784-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\Slsvc.exe[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\drivers\Spsys.sys[6.0.6001.16606]
    File Mismatch: C:\WINDOWS\system32\Slcext.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\advapi32.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\kernel32.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\rpcrt4.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\authz.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\msvcrt.dll[7.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\samlib.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\ntdsapi.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\dnsapi.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\ws2_32.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\nsi.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\user32.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\gdi32.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\msimg32.dll[6.0.6000.16386]
    File Mismatch: C:\WINDOWS\system32\powrprof.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\setupapi.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\oleaut32.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\ole32.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\shell32.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\shlwapi.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\version.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\winmm.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\oleacc.dll[4.2.5406.0]
    File Mismatch: C:\WINDOWS\system32\mmdevapi.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\wtsapi32.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\regapi.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\crypt32.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\msasn1.dll[6.0.6000.16386]
    File Mismatch: C:\WINDOWS\system32\userenv.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\secur32.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\netapi32.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\psapi.dll[6.0.6000.16386]
    File Mismatch: C:\WINDOWS\system32\netrap.dll[6.0.6000.16386]
    File Mismatch: C:\WINDOWS\system32\wldap32.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\winbrand.dll[6.0.6000.16386]
    File Mismatch: C:\WINDOWS\system32\iphlpapi.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\dhcpcsvc.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\winnsi.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\dhcpcsvc6.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\gpapi.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\slc.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\gpsvc.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\sysntfy.dll[6.0.6000.16386]
    File Mismatch: C:\WINDOWS\system32\winsta.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\nlaapi.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\ncrypt.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\bcrypt.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\mpr.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\credui.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\cryptui.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\wintrust.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\imagehlp.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\dbghelp.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\mssign32.dll[6.0.6000.16386]
    File Mismatch: C:\WINDOWS\system32\wininet.dll[7.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\normaliz.dll[6.0.6000.16386]
    File Mismatch: C:\WINDOWS\system32\iertutil.dll[7.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\tapi32.dll[6.0.6000.16386]
    File Mismatch: C:\WINDOWS\system32\rtutils.dll[6.0.6000.16386]
    File Mismatch: C:\WINDOWS\system32\rasapi32.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\rasman.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\rasdlg.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\mprapi.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\activeds.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\adsldpc.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\atl.dll[3.5.2284.0]
    File Mismatch: C:\WINDOWS\system32\certcli.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\winscard.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\netplwiz.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\urlmon.dll[7.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\propsys.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\xmllite.dll[1.2.1009.0]
    File Mismatch: C:\WINDOWS\system32\mlang.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\advpack.dll[7.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\apphelp.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\msiltcfg.dll[4.0.6000.16386]
    File Mismatch: C:\WINDOWS\system32\shunimpl.dll[6.0.6000.16386]
    File Mismatch: C:\WINDOWS\system32\devmgr.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\newdev.dll[6.0.5054.0]
    File Mismatch: C:\WINDOWS\system32\dwmapi.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\winspool.drv[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\cscapi.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\uxtheme.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\windowscodecs.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\ntshrui.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\feclient.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\shdocvw.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\browseui.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\imm32.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\msctf.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\duser.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\winsxs\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16386_none_9ea0ac9ec96e7127\gdiplus.dll[5.2.6000.16386]
    File Mismatch: C:\WINDOWS\system32\msrating.dll[7.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\ieframe.dll[7.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\msi.dll[4.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\mshtml.dll[7.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\msls31.dll[3.10.349.0]
    File Mismatch: C:\WINDOWS\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.6000.16386_none_87e0cb09378714f1\comctl32.dll[5.82.6000.16386]
    File Mismatch: C:\WINDOWS\system32\comdlg32.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\printui.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\cfgmgr32.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\puiapi.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\hlink.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\imgutil.dll[7.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\usp10.dll[1.626.6001.18000]
    File Mismatch: C:\WINDOWS\system32\inetcomm.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\msoert2.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\ieui.dll[7.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\efsadu.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\mfc42u.dll[6.6.8063.0]
    File Mismatch: C:\WINDOWS\system32\odbc32.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\oledlg.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\linkinfo.dll[6.0.6000.16386]
    File Mismatch: C:\WINDOWS\system32\query.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\clbcatq.dll[2001.12.6931.18000]
    File Mismatch: C:\WINDOWS\system32\cabinet.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\scecli.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\w32topl.dll[6.0.6000.16386]
    File Mismatch: C:\WINDOWS\system32\rpchttp.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\winhttp.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\fwpuclnt.dll[6.0.6001.18000]
    File Mismatch: C:\WINDOWS\system32\ktmw32.dll[6.0.6001.18000]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{26212C26-CE22-4E77-A0FC-0018772CDBBF}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-76374075-289677514-3460651455</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>GT5426E</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20070130000000.000000+000</Date></BIOS><HWID>23333507018400F6</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    SO how can I fix this

    Plz here Bruce
    Wednesday, April 2, 2008 6:59 AM

Answers

All replies

  • It appears your Gateway computer has suffered massive system file corruption.  I would recommend that you backup your important files and perform a System Recovery as recommended by Gateway.

    http://support.gateway.com/s/software/MICROSOF/vista/7515418/7515418asi.shtml

     

    Wednesday, April 2, 2008 2:55 PM
    Moderator
  • thanks for the reply, I was kind of hoping not to have to do that but thats what I thought, why would this happen and how to prevent it?

    thanks Bruce
    Wednesday, April 2, 2008 5:36 PM
  • Hello Alianpg,

     

      The two prominent possible reason for large scale file corruption are:

    a) Destructive Virus infection (less likely now days since most Virus writers are more interested in the money gained from obtaining personal information and/or control of the computer. There is no money gained in destroying the computer) 

    b) Hard Drive failure (even a partal or temporary failure can cause file corruption).

     

      The best prevention would be a good anti-virus program and as for a Hard Drive failuer, keep regular backups of important information, Hard Drives are one of the few thing in a computer that have moving parts and anything with moving parts have a higher chance of failing. Normally a hard drive will fail more often later in it's lifespan, but even a brand new hard drive can fail. So it's not a question of If a Hard Drive will fail, it's a question of When it will fail.

     

     

    Thank you

    Darin Smith

    WGA Forum Manager

     

    Wednesday, April 2, 2008 8:06 PM