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Connector software currupts password. RRS feed

  • Question

  • I completed a new install on a Dell 745 using winows 7. Once I complete the build, I wanted to add the connection software so I can backup the pc to the server. After the connector software finishes its install, it wipes out both users password and I cannot gain entry in to the PC.

    I do not have a password remove disk, and I do not want to do a new install.

    Restore points are not valid either.

    any help would be great..

    Thanks

    Steve

    Saturday, August 4, 2012 4:17 AM

All replies

  • Hi Steve,

    I cannot imagine, that the connector software would be even capable to perform this, especially for two local users at once.

     Our users have often problems with their passwords in 2 cases:

    1. different keyboard layout on logon screen and on their desktop (so that some characters are not in the expected position)

    2. CAPS lock was on while the password was entered.

    If you really cannot figure out the correct password, you could try one of the freeware tools available in the Internet for resetting passwords. (Be careful about source and reputation here.)

    Best greetings from Germany
    Olaf

    Tuesday, August 7, 2012 9:15 AM
    Moderator