I have a laptop running Windows 7 Enterprise N; I subscribe to Technet and this was downloaded from your site along with the key in November 2009. A hard disk failure meant that I reinstalled it in October this year. Recently, it has started reporting it
is not genuine. When I attempt to register, it fails with error 0x8007007B.
I have run sfc /scannow which found no problems. The Software Protection Service is set to Automatic (Delayed Start) and is running.
Regards
Andrew
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-TY26F-D46B2-XCKRJ
Windows Product Key Hash: BSV8qBSUszM9pIDFOEgbk5aHdC8=
Windows Product ID: 00403-940-2250005-85261
Windows Product ID Type: 1
Windows License Type: KMS Client
Windows OS version: 6.1.7601.2.00010100.1.0.027
ID: {94A8D020-310D-4218-B1B0-F29EED98963C}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise N
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{94A8D020-310D-4218-B1B0-F29EED98963C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.027</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XCKRJ</PKey><PID>00403-940-2250005-85261</PID><PIDType>1</PIDType><SID>S-1-5-21-403500614-3498645559-592296990</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>PORTEGE
M400</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 3.40</Version><SMBIOSVersion major="2" minor="4"/><Date>20070309000000.000000+000</Date></BIOS><HWID>C7883907018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT
Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSHIB</OEMID><OEMTableID>A003C
</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, EnterpriseN edition
Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
Activation ID: 1cb6d605-11b3-4e14-bb30-da91c8e3983a
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00403-00170-940-225000-03-2057-7600.0000-2852011
Installation ID: 017505450434737513783454363340518093541365863586802714
Partial Product Key: XCKRJ
License Status: Notification
Notification Reason: 0xC004F056.
Remaining Windows rearm count: 4
Trusted time: 15/12/2011 14:14:27
Please use slmgr.vbs /ato to activate and update KMS client information in order to update values.
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:15:2011 13:51
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MgAAAAEAAgABAAIAAQABAAAAAgABAAEAeqhm/JXkEMpI5M4mut0G8l6bMsv+m1baKoU=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC TOSHIB A003C
FACP TOSHIB A003C
DBGP TOSHIB A003C
HPET TOSHIB A003C
BOOT TOSHIB A003C
MCFG TOSHIB A003C
SSDT TOSHIB A003C
TCPA TOSHIB A003C
SLIC TOSHIB A003C
SSDT TOSHIB A003C
SSDT TOSHIB A003C
SSDT TOSHIB A003C
SSDT TOSHIB A003C
