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several problems with virus definitions updates

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Why won't onecare check for virus updates? I keep clicking on the update button, but nothing happens. Every other feature of the program seems to work but not that.

Also,, I find it odd that there is no HELP link that I can find in any of the ONE CARE screens,, nor any CONTACT phones to reach support. This FORUM is the only thing I have.

Thursday, April 10, 2008 5:15 PM

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Is OneCare green or is it reporting that it can't check for updates? If clicking on Check for updates does not return an error, it is either already up to date or it is already downloading in the background.

Information to help troubleshoot and resolve update problems -

http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1286736&SiteID=2

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

-steve
- Marked as answer by Stephen BootsMVP, Moderator Wednesday, December 24, 2008 2:20 PM
Friday, April 11, 2008 2:03 AM

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