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Copy of windows is not genuine

    Question

  • I have had my laptop for about 5 years and it's been running perfectly until my wallpaper went black and in the bottom right corner it says "Windows Vista (TM) Build 6002 This copy of Windows is not genuine" I don't understand why it would do this when I got the laptop from a genuine retailer and it has been working up until now. When I turn my laptop on I get a window coming up which prompts me to put in an activation key and I cancel this because the sticker on the bottom of my laptop has peeled off and been lost and I don't have the disk for windows which has the activation key in it. When I am using my laptop I get a window which tells me "The Windows Vista Home Premium product Key you typed is invalid for activation". I don't know what to do because I am not buying a new version of windows when the one I had was already genuine, I just don't have the product key for it anymore. Can anyone help please? Here is my MGADiag report: 

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {22E798B1-6BEB-4B23-9462-FC8080B6558B}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.120824-0336
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Kirsty\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{22E798B1-6BEB-4B23-9462-FC8080B6558B}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-3415500262-3025837317-2073595102</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>EQUIUM A200</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.60    </Version><SMBIOSVersion major="2" minor="4"/><Date>20071005000000.000000+000</Date></BIOS><HWID>56313507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1000, 9) (null): 0xC004E017

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAIAAQABAAAAAwABAAEAJJTcOkzWJqnkM0aDBgzQsl6yulvy9Dr9bpysVjM1KoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC INTEL CRESTLNE
      FACP TOSINV CRESTLNE
      HPET INTEL CRESTLNE
      BOOT TOSINV $SBFTBL$
      MCFG INTEL CRESTLNE
      TCPA Intel CRESTLN
      TMOR TOSINV
      APIC INTEL CRESTLNE
      SLIC TOSINV TOSINV00
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci

           
    Wednesday, November 14, 2012 6:56 PM

Answers

All replies

  • Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1000, 9) (null): 0xC004E017

     

    Recreate the Licensing Store with the correct data.

     

    1) Open an Internet Browser window.

    2) Type: %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select 'Run as Administrator'

    5) Type: net stop slsvc (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type: net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Restart your computer twice. 

     

    You may be asked to enter your COA Key and/or Activate. – if asked for the Key, use the one on your COA sticker on the machine’s case (you may need to activate by telephone).  

     

    Once complete, run another MGADiag report and post back with the results.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, November 14, 2012 7:36 PM
    Moderator
  • where can I find the COA key? I don't have the sticker on the bottom of my laptop anymore which had the vista product key on it... is this the same thing? What can I do about this? 
    Wednesday, November 14, 2012 8:07 PM
  • Ouch - that sticker is your only proof that you own a license for Windows!

    Try the licensing store repair anyhow. If asked for a KEy, then we'll have to work out what to do, but hopefully it'll go through on the existing OEM Key


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, November 14, 2012 8:15 PM
    Moderator
  • Just done it! It asked for a key the first time I restarted and I pressed cancel and the second time I restarted it didn't ask but there's no difference my wallpaper still says that the copy of windows isn't genuine etc etc... any suggestions?
    Wednesday, November 14, 2012 8:56 PM
  • Please post a new MGADiag report - we may see a difference there

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, November 14, 2012 9:08 PM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {22E798B1-6BEB-4B23-9462-FC8080B6558B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.120824-0336
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Kirsty\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{22E798B1-6BEB-4B23-9462-FC8080B6558B}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-3415500262-3025837317-2073595102</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>EQUIUM A200</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.60    </Version><SMBIOSVersion major="2" minor="4"/><Date>20071005000000.000000+000</Date></BIOS><HWID>56313507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAIAAQABAAAAAwABAAEAJJTcOkzWJqnkM0aDBgzQsl6yulvy9Dr9bpysVjM1KoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC INTEL CRESTLNE
      FACP TOSINV CRESTLNE
      HPET INTEL CRESTLNE
      BOOT TOSINV $SBFTBL$
      MCFG INTEL CRESTLNE
      TCPA Intel CRESTLN
      TMOR TOSINV        
      APIC INTEL CRESTLNE
      SLIC TOSINV TOSINV00
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci

    Wednesday, November 14, 2012 9:19 PM
  • There is a change - but I'm not sure exactly what it means :)

    Please open an Elevated Command Prompt, and run the following command -

    CSCRIPT C:\Windows\System32\slmgr.vbs

    post the results.

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, November 14, 2012 11:32 PM
    Moderator
  • Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>CSCRIPT C:\Windows\System32\slmgr.vbs
    Microsoft (R) Windows Script Host Version 5.7
    Copyright (C) Microsoft Corporation. All rights reserved.

    Windows Software Licensing Management Tool
    Usage: slmgr.vbs [MachineName [User Password]] [<Option>]
               MachineName: Name of remote machine (default is local machine)
               User:        Account with required privilege on remote machine
               Password:    password for the previous account

    Global Options:
    -ipk <Product Key>
        Install product key (replaces existing key)
    -ato
        Activate Windows
    -dli [Activation ID | All]
        Display license information (default: current license)
    -dlv [Activation ID | All]
        Display detailed license information (default: current license)
    -xpr
        Expiration date for current license state

    Advanced Options:
    -cpky
        Clear product key from the registry (prevents disclosure attacks)
    -ilc <License file>
        Install license
    -rilc
        Re-install system license files
    -rearm
        Reset the licensing status of the machine
    -upk
        Uninstall product key
    -dti
        Display Installation ID for offline activation
    -atp <Confirmation ID>
        Activate product with user-provided Confirmation ID


    C:\Windows\system32>
    Thursday, November 15, 2012 7:03 PM
  • That's what comes of staying at the keyboard too long! - sorry)

    Please open an Elevated Command Prompt, and run the following command -

    CSCRIPT C:\Windows\System32\slmgr.vbs /DLV

    (sorry, again!)

    post the results - you may also get a popup error, if you do, please post the exact wording


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Thursday, November 15, 2012 7:33 PM
    Moderator
  • this is all I got! No popup error so not sure if I did it correctly but I think I did... 

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>CSCRIPT C:\Windows\System32\slmgr.vbs /DLV
    Microsoft (R) Windows Script Host Version 5.7
    Copyright (C) Microsoft Corporation. All rights reserved.

    Software licensing service version: 6.0.6002.18005


    C:\Windows\system32>

    Thursday, November 15, 2012 8:29 PM
  • Very odd.

    It's almost as if it's an empty file

     

    Please run a full CHKDSK and SFC scan....

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

     At the Command prompt, type

     CHKDSK C: /R

     and hit the Enter key.

     

     You will be told that the drive is locked,

     and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

     The CHKDSK will take a few hours depending on the size  of the drive, so be patient!

     After the CHKDSK has run, Windows should boot normally  (possibly after a second auto-reboot) -

     

    then run the SFC.

     

     SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     At the Command prompt, type

     SFC /SCANNOW

     and hit the Enter key

     

     Wait for the scan to finish - make a note of any error messages - and then reboot.

     Copy the CBS.log file created to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

     

    Post a new MGADiag report with details of any error messages encountered.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Thursday, November 15, 2012 10:33 PM
    Moderator
  • I've done all of this but I can't seem to compress it. I moved the CBS.log file to my desktop and tried to put it in a new compressed folder but an error message pops up saying "File not found or no read permission" Any suggestions?  Here's a new MGADiag report anyway:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {22E798B1-6BEB-4B23-9462-FC8080B6558B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.120824-0336
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Kirsty\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{22E798B1-6BEB-4B23-9462-FC8080B6558B}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-3415500262-3025837317-2073595102</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>EQUIUM A200</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.60    </Version><SMBIOSVersion major="2" minor="4"/><Date>20071005000000.000000+000</Date></BIOS><HWID>56313507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAIAAQABAAAAAwABAAEAJJTcOkzWJqnkM0aDBgzQsl6yulvy9Dr9bpysVjM1KoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC INTEL CRESTLNE
      FACP TOSINV CRESTLNE
      HPET INTEL CRESTLNE
      BOOT TOSINV $SBFTBL$
      MCFG INTEL CRESTLNE
      TCPA Intel CRESTLN
      TMOR TOSINV        
      APIC INTEL CRESTLNE
      SLIC TOSINV TOSINV00
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci

    Friday, November 16, 2012 7:01 PM
  • If you copy the file to the desktop, you should have permissions to be able to compress it - try right-clicking on the file and select Send to... > Compressed folder


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, November 17, 2012 10:03 AM
    Moderator
  • okay done, I hadn't copied and pasted it to the desktop I just dragged it! Here's the skydrive link: https://skydrive.live.com/#cid=6A32DD2907B68474 

    and the MGADiag report: 

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {22E798B1-6BEB-4B23-9462-FC8080B6558B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.120824-0336
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Kirsty\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{22E798B1-6BEB-4B23-9462-FC8080B6558B}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-3415500262-3025837317-2073595102</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>EQUIUM A200</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.60    </Version><SMBIOSVersion major="2" minor="4"/><Date>20071005000000.000000+000</Date></BIOS><HWID>56313507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAIAAQABAAAAAwABAAEAJJTcOkzWJqnkM0aDBgzQsl6yulvy9Dr9bpysVjM1KoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC INTEL CRESTLNE
      FACP TOSINV CRESTLNE
      HPET INTEL CRESTLNE
      BOOT TOSINV $SBFTBL$
      MCFG INTEL CRESTLNE
      TCPA Intel CRESTLN
      TMOR TOSINV        
      APIC INTEL CRESTLNE
      SLIC TOSINV TOSINV00
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci


    Saturday, November 17, 2012 11:40 AM
  • It looks like you copied it to your private folder - please move it to your public one, and post a new link

    (We'll get there in the end! <g>)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, November 17, 2012 12:27 PM
    Moderator
  • I've never used skydrive before so I'm not sure how to? :(
    Saturday, November 17, 2012 12:54 PM
  • It's pretty much like using Windows Explorer - open your folder, and right-click on the file, and select Move to...

    then select the Public folder


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, November 17, 2012 1:10 PM
    Moderator
  • https://skydrive.live.com/redir?resid=6A32DD2907B68474!336 I think this is it 

    Saturday, November 17, 2012 1:39 PM
  • Got it!

    Unfortunately, there's no relevant data in it for some reason- you can delete the CBS.log copy and zipfile from the desktop (leave the original alone!)

    Please run another SFC /SCANNOW and post the new CBS log file in the same way, and we'll see what the new one has to say for itself.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, November 17, 2012 1:57 PM
    Moderator
  • https://skydrive.live.com/redir?resid=6A32DD2907B68474!337
    Saturday, November 17, 2012 4:36 PM
  • That's better - unfortunately although it ran properly, it didn't find any problems.

    Running it the first time does seem to have changed soemthing, though - the problem seems to have changed slightly, to

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005

    There should be a lot more data there.

     

    Recreate the Licensing Store with the correct data.

     

    1) Open an Internet Browser window.

    2) Type: %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select 'Run as Administrator'

    5) Type: net stop slsvc (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type: net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Restart your computer twice. 

     

    You may be asked to enter your COA Key and/or Activate. – if asked for the Key, use the one on your COA sticker on the machine’s case (you may need to activate by telephone).  

     

    Once complete, run another MGADiag report and post back with the results.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, November 17, 2012 5:40 PM
    Moderator
  • Sorry been busy I've just had a chance to get on my laptop! If it does come up asking for COA key remember I don't have it so what should I do? 
    Sunday, November 18, 2012 5:11 PM
  • cancel out - you'll be no worse off than you are already.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, November 18, 2012 6:26 PM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {22E798B1-6BEB-4B23-9462-FC8080B6558B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.120824-0336
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Kirsty\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{22E798B1-6BEB-4B23-9462-FC8080B6558B}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-3415500262-3025837317-2073595102</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>EQUIUM A200</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.60    </Version><SMBIOSVersion major="2" minor="4"/><Date>20071005000000.000000+000</Date></BIOS><HWID>56313507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAIAAQABAAAAAwABAAEAJJTcOkzWJqnkM0aDBgzQsl6yulvy9Dr9bpysVjM1KoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC INTEL CRESTLNE
      FACP TOSINV CRESTLNE
      HPET INTEL CRESTLNE
      BOOT TOSINV $SBFTBL$
      MCFG INTEL CRESTLNE
      TCPA Intel CRESTLN
      TMOR TOSINV        
      APIC INTEL CRESTLNE
      SLIC TOSINV TOSINV00
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci

    Monday, November 19, 2012 6:30 PM
  • No change, still

    Please run the following command in an Elevated Command Prompt, and post the results...

    DIR C:\Windows\System32\catroot2


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, November 19, 2012 6:39 PM
    Moderator
  • Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>DIR C:\Windows\System32\catroot2
     Volume in drive C is Vista
     Volume Serial Number is 7E82-AC6C

     Directory of C:\Windows\System32\catroot2

    19/11/2012  16:40    <DIR>          .
    19/11/2012  16:40    <DIR>          ..
    19/11/2012  15:39           132,884 dberr.txt
    19/11/2012  19:08             8,192 edb.chk
    19/11/2012  19:08            65,536 edb.log
    19/11/2012  16:40            65,536 edb001A5.log
    27/06/2010  15:38            65,536 edbres00001.jrs
    27/06/2010  15:38            65,536 edbres00002.jrs
    14/08/2010  02:29    <DIR>          {127D0A1D-4EF2-11D1-8608-00C04FC295EE}
    19/11/2012  15:33    <DIR>          {F750E6C3-38EE-11D1-85E5-00C04FC295EE}
                   6 File(s)        403,220 bytes
                   4 Dir(s)     534,859,776 bytes free

    C:\Windows\system32>
    Monday, November 19, 2012 7:11 PM
  • Please open an Elevated Command prompt, and run the following commands

    NET STOP CRYPTSVC

    esentutl /r %systemroot%\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb

    esentutl /g %systemroot%\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb

    NET START CRYPTSVC


    post the results

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, November 19, 2012 7:39 PM
    Moderator
  • Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>NET STOP CRYPTSVC
    The Cryptographic Services service is stopping..
    The Cryptographic Services service was stopped successfully.


    C:\Windows\system32>esentutl /r %systemroot%\System32\catroot2\{F750E6C3-38EE-11
    D1-85E5-00C04FC295EE}\catdb

    Extensible Storage Engine Utilities for Microsoft(R) Windows(R)
    Version 6.0
    Copyright (C) Microsoft Corporation. All Rights Reserved.

    Initiating RECOVERY mode...
        Logfile base name: C:\Windows\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C
    04FC295EE}\catdb
                Log files: <current directory>
             System files: <current directory>

    Operation terminated with error -1003 (JET_errInvalidParameter, Invalid API para
    meter) after 0.0 seconds.




    C:\Windows\system32>esentutl /g %systemroot%\System32\catroot2\{F750E6C3-38EE-11
    D1-85E5-00C04FC295EE}\catdb

    Extensible Storage Engine Utilities for Microsoft(R) Windows(R)
    Version 6.0
    Copyright (C) Microsoft Corporation. All Rights Reserved.

    Initiating INTEGRITY mode...
            Database: C:\Windows\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC2
    95EE}\catdb
      Temp. Database: TEMPINTEG4812.EDB

    Checking database integrity.

                         Scanning Status (% complete)

              0    10   20   30   40   50   60   70   80   90  100
              |----|----|----|----|----|----|----|----|----|----|
              ...................................................


    Integrity check successful.

    Operation completed successfully in 13.525 seconds.


    C:\Windows\system32>NET START CRYPTSVC
    The Cryptographic Services service is starting.
    The Cryptographic Services service was started successfully.


    C:\Windows\system32>
    Monday, November 19, 2012 9:56 PM
  • OK - a partial success, at least....

    lets check this - run the following commands in an Elevated Command prompt...

    NET STOP CRYPTSVC CD C:\Windows\System32\Catroot2 esentutl /r edb NET START CRYPTSVC COPY DBERR.TXT %USERPROFILE%\DESKTOP\DBERR.LOG

    This will place a new file on your desktop - dberr.log - please upload it to your SKyDrive and post a link.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, November 19, 2012 10:50 PM
    Moderator
  • https://skydrive.live.com/redir?resid=6A32DD2907B68474!338 I didn't compress it but here it is 
    Monday, November 19, 2012 11:07 PM
  • There is corruption present - but I'm not certain about where it's coming from.

    I think we'd best try rebuilding the folder first...

    Please run the
    following commands in an Elevated Command Prompt

    NET STOP CRYPTSVC

    REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD

    NET START CRYPTSVC

    once complete, reboot, wait 30 minutes to allow the database to rebuild itself, and run another MGADiag report.

    Note that this will delete your Update History - but all updates will remain
    installed, and can be viewed in the Installed Updates listing.



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, November 20, 2012 7:42 AM
    Moderator
  • Not sure if I did it properly because I can still see my update history? But here is my MGADiag report anyway 

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {22E798B1-6BEB-4B23-9462-FC8080B6558B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.120824-0336
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Kirsty\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{22E798B1-6BEB-4B23-9462-FC8080B6558B}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-3415500262-3025837317-2073595102</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>EQUIUM A200</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.60    </Version><SMBIOSVersion major="2" minor="4"/><Date>20071005000000.000000+000</Date></BIOS><HWID>56313507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAIAAQABAAAAAwABAAEAJJTcOkzWJqnkM0aDBgzQsl6yulvy9Dr9bpysVjM1KoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC INTEL CRESTLNE
      FACP TOSINV CRESTLNE
      HPET INTEL CRESTLNE
      BOOT TOSINV $SBFTBL$
      MCFG INTEL CRESTLNE
      TCPA Intel CRESTLN
      TMOR TOSINV        
      APIC INTEL CRESTLNE
      SLIC TOSINV TOSINV00
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci


    Tuesday, November 20, 2012 6:58 PM
  • From teh results, I suspect that someone has tried this fix before.....

    Please run the following command and post the results......

    DIR C:\Windows\System32\cat*.*


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, November 20, 2012 9:49 PM
    Moderator
  • No-one has tried any sort of repair before that I know of... I've not used this laptop in a few months because this problem was annoying me, and no-one else had access to it. It was in a repair shop a couple years ago to fix the cd drive as it wasn't working at all, plus just a general clean out because the fan wasn't working properly but I don't think he'd have touched on this sort of thing

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>DIR C:\Windows\System32\cat*.*
     Volume in drive C is Vista
     Volume Serial Number is 7E82-AC6C

     Directory of C:\Windows\System32

    19/11/2012  21:55             3,418 catdb.INTEG.RAW
    20/11/2012  20:39    <DIR>          catroot
    20/11/2012  19:40    <DIR>          catroot2
    19/11/2012  22:58    <DIR>          CATROOT2OLD
    19/01/2008  07:33           451,072 catsrv.dll
    02/11/2006  09:46            23,552 catsrvps.dll
    19/01/2008  07:33           487,936 catsrvut.dll
                   4 File(s)        965,978 bytes
                   3 Dir(s)   5,512,691,712 bytes free

    C:\Windows\system32>

    Wednesday, November 21, 2012 3:53 PM
  • The Catroot2 folder was renamed on 18th Nov at 10:58 pm :)

    Possibly the result of using a Fixit tool?

    Since that datestamp is later than the last entry on the log you posted earlier, I need to see a new copy of the DBERR.LOG file - please uplod at so we can see what's happening.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, November 21, 2012 4:17 PM
    Moderator
  • I don't know what a Fixit tool is :( no idea what's happened! 

    https://skydrive.live.com/redir?resid=6A32DD2907B68474!339

    Wednesday, November 21, 2012 5:01 PM
  • There's a problem in there still caused by a corrupted CAT file.

    Please download and save  the CheckSUR tool from http://support.microsoft.com/kb/947821

    (you'll need to look in the details for Method 2)

     

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file  - and an archive …\checksur.persist.log file

     

    Then zip the CheckSUR.log and upload it to your public SkyDrive so I can take a look - post a link in your reply.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, November 21, 2012 5:28 PM
    Moderator
  • https://skydrive.live.com/redir?resid=6A32DD2907B68474!340
    Wednesday, November 21, 2012 6:59 PM
  • That's clear as well.

    There may be a problem with the certificates in the system.

    Please run the following command, then upload resulting (oem59.log) file to your SkyDrivve

    Copy C:\Windows\inf\OEM59.INF %userprofile%\desktop\oem59.log

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Wednesday, November 21, 2012 7:33 PM
    Moderator
  • https://skydrive.live.com/redir?resid=6A32DD2907B68474!341
    Wednesday, November 21, 2012 7:46 PM
  • The file is for "MG3100SC.INF  -- Windows Setup File for the MG3100 " from Canon.

    Please uninstall the drivers for this device, and any associated programs

    Reboot, and then run

    NET STOP CRYPTSVC
    CD C:\Windows\System32\Catroot2
    esentutl /r edb
    NET START CRYPTSVC
    COPY DBERR.TXT %USERPROFILE%\DESKTOP\DBERR.LOG

    and upload the new dberr.log file - reboot again, and post another MGADiag report.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, November 21, 2012 8:12 PM
    Moderator
  • I installed drivers for it before I found the cd for it, but my laptop turned off in the middle of it... is there any way I can delete the drivers without having to delete all the canon stuff? I need it for my wireless printer
    Wednesday, November 21, 2012 8:29 PM
  • Look in Device Manager (enable viewing of hidden devices)

    is anything flagged with yellow triangles ot red crosses? if so, remove them

    Uninstall the drivers for your Canon - you'll probably find printer and scanner entries.

    turn the canon off, then reboot the computer.

    run another MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, November 21, 2012 9:18 PM
    Moderator
  • Well I did something to do with uninstalling drivers but I think I've still got the properly installed version on my laptop. Not sure if it helped... In the device manager the only things flagged with yellow triangles are microsoft isatap adapter #2 and microsoft isatap adapter #5... is this of any relevance? 
    Wednesday, November 21, 2012 9:28 PM
  • Probably not - but you can safely uninstall them anyhow

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, November 21, 2012 10:08 PM
    Moderator
  • https://skydrive.live.com/redir?resid=6A32DD2907B68474!344

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {22E798B1-6BEB-4B23-9462-FC8080B6558B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.120824-0336
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Kirsty\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{22E798B1-6BEB-4B23-9462-FC8080B6558B}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-3415500262-3025837317-2073595102</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>EQUIUM A200</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.60    </Version><SMBIOSVersion major="2" minor="4"/><Date>20071005000000.000000+000</Date></BIOS><HWID>56313507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAIAAQABAAAAAwABAAEAJJTcOkzWJqnkM0aDBgzQsl6yulvy9Dr9bpysVjM1KoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC INTEL CRESTLNE
      FACP TOSINV CRESTLNE
      HPET INTEL CRESTLNE
      BOOT TOSINV $SBFTBL$
      MCFG INTEL CRESTLNE
      TCPA Intel CRESTLN
      TMOR TOSINV        
      APIC INTEL CRESTLNE
      SLIC TOSINV TOSINV00
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci

    Wednesday, November 21, 2012 10:33 PM
  • no change.

    From what I've been able to find on the net, this type of problem can also be caused simply by not leaving the system time to rebuild the database fully - so it gets corrupted.

    Please run the following commands, and then leave the system alone for at least an hour before rebooting.

    NET STOP CRYPTSVC

    REN C:\WINDOWS\SYSTEM32\CATROOT2 CAT2old

    NET START CRYPTSVC


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, November 21, 2012 10:44 PM
    Moderator
  • All done, left it about an hour fifteen minutes... what should I do now?

    Thursday, November 22, 2012 7:02 PM
  • Please post a copy of the new dberr.txt file


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Thursday, November 22, 2012 8:53 PM
    Moderator
  • https://skydrive.live.com/redir?resid=6A32DD2907B68474!346
    Thursday, November 22, 2012 9:37 PM
  • That looks good - no errors that I can see, at least!

    Please post a new MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Thursday, November 22, 2012 9:45 PM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {22E798B1-6BEB-4B23-9462-FC8080B6558B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.120824-0336
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Kirsty\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{22E798B1-6BEB-4B23-9462-FC8080B6558B}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-3415500262-3025837317-2073595102</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>EQUIUM A200</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.60    </Version><SMBIOSVersion major="2" minor="4"/><Date>20071005000000.000000+000</Date></BIOS><HWID>56313507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAIAAQABAAAAAwABAAEAJJTcOkzWJqnkM0aDBgzQsl6yulvy9Dr9bpysVjM1KoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC INTEL CRESTLNE
      FACP TOSINV CRESTLNE
      HPET INTEL CRESTLNE
      BOOT TOSINV $SBFTBL$
      MCFG INTEL CRESTLNE
      TCPA Intel CRESTLN
      TMOR TOSINV        
      APIC INTEL CRESTLNE
      SLIC TOSINV TOSINV00
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci
      SSDT SataRe SataAhci

    Thursday, November 22, 2012 10:14 PM
  • I think the time has come for me to admit defeat :(

    The only solution I can see is a repair instll, or a reformat/reinstall - or going direct to MS WGA support, who will almost certainly recommend one or the other anyhow.

    WGA Support can be found here

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America: http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!    

    ...if you'd rather go direct to a repair install, let me know, and I'll give some pointers.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Thursday, November 22, 2012 10:23 PM
    Moderator
  • oh no :( thanks for your help, I'll try and get in touch with microsoft but don't think they'll be able to do much without my product key? I'll get back to you though
    Thursday, November 22, 2012 11:23 PM
  • The Product Key you need should beon the COA sticker on the machine's case.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, November 23, 2012 7:16 AM
    Moderator