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How do I remove the below mentioned warning status, and remedy the other problem ? RRS feed

  • Question

  •  

    Today when I turned my computer on I noticed my Windows Live One Care icon was red.  So I looked at it and found the following message:

     

    Urgent (in Red letters)

    Go to Help Center

    One Care has encountered a problem and might not be protecting this PC.

     

    Further problem:  When I click on "check for updates" located to the right of "virus and spyware definitions", I get a window that pops up that says, Cannot check for updates: Windows Live OneCare could not check for updates from this computer because your subscription has expired.  My subscription doesn't expire until February of 2009 so I'm confused.

     

    Please help me deactivate the red color on my Windows Live OneCare icon and message.

     

    Thanks,

    Ronn Mindeman

     

     

    Friday, June 13, 2008 5:38 PM

Answers

  • Try to check the date and time if it's in the correct settings.

     

    Friday, June 13, 2008 6:50 PM

All replies

  • Try to check the date and time if it's in the correct settings.

     

    Friday, June 13, 2008 6:50 PM
  • If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Saturday, June 14, 2008 12:02 AM
    Moderator