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Inadvertently created error code 0X80070426 and windows will not validate how can I correct situation? RRS feed

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    My control panel will not open from desktop icon, I originally created the icon by dragging it from 'Start' menu and it has worked fine for 3 months (this was original problem that still exists!) I can access the Control Panel via 'Computer' from 'start' menu and click on icon in 'folder' but desktop icon just opens empty application frame that self closes after a couple of seconds?
    I was following some tips in attempt to fix my Control Panel problem and made a change to  'SL UI notification' service (in Control Panel - Administritive Tools - Services) (and 'Software Licencing' I think but cannot be sure!) i.e. stopped them and now they will not restart?
    I have tried MS links from sites that I am automatically guided to on startup as my windows now reports 'Unauthorised change made to PC ERROR: 0X80070426' due to the changes I have made but cannot undo! but none of the solutions I have been directed to fix problem. My PC is Dell Hybrid that came with Vista pre-installed I validated Vista with no problems initially using the number from case.
    I would be most grateful if you coud advise on steps that will rectify both of these problems for me.

    Thanks......

    P.S. I have just found the instructions that I followed to try and fix my original 'Control Panel' problem that caused my Vista validation issue! from 'Tom's Hardware' site:-

    Extract that I followed as below is what I have to un do!------------------------------------------------------------

    I'm having a problem in Vista Home Premium where the Control Panel either won't open (see the outline of the box, little blue circle, then nothing) or opens w/ nothing but a blank white background (no icons, text, etc.). Also, the Welcome Center no longer opens at start up.

    I found this solution which seems to provide only a temporary fix:

    click the round vista button.
    where it says start search, type "cmd",then enter.
    In the dialog box type "services.msc",then enter
    Highlight "Software Licencing" and click "restart" in the upper left corner
    Highlight "SL UI Notification Service" and click "start" in the upper left corner
    Your done!

    I enclose my diagnostic report below also just in case required:-

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-JYGFH-6KGKX-YMRMD
    Windows Product Key Hash: BCL2ga7vdglRZOt+FoBGjh87Fsg=
    Windows Product ID: 89578-OEM-7354054-83398
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {633BEDB3-BE94-4957-893F-3164F540B44C}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Users\*******\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{633BEDB3-BE94-4957-893F-3164F540B44C}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YMRMD</PKey><PID>89578-OEM-7354054-83398</PID><PIDType>3</PIDType><SID>S-1-5-21-1951753539-3576423078-2359723493</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio Hybrid 140g</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.3</Version><SMBIOSVersion major="2" minor="5"/><Date>20080604000000.000000+000</Date></BIOS><HWID>5D323507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>12BADD00DAC75DA</Val><Hash>9Q/m0EKs0XLAAKspezhzrie7ej8=</Hash><Pid>70145-749-8878997-57564</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>C0A8292428FC726</Val><Hash>MrnCEZEDRx6Q1Ko4cn+QXk/xBhI=</Hash><Pid>81602-915-0167815-68398</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: OgAAAAEABAABAAIAAQACAAAAAwABAAEAJJTcWPhGJrfoKgYMRoOCpx6w8tvy9J4JPW3btL5irFYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   060408  APIC1129
      FACP   060408  FACP1129
      HPET   060408  OEMHPET
      MCFG   060408  OEMMCFG
      OEMB   060408  OEMB1129
      GSCI   060408  GMCHSCI
      SSDT   PmRef  CpuPm

     

    • Edited by judgementalistic Saturday, May 2, 2009 1:10 PM
    • Moved by Stephen Holm Monday, May 4, 2009 4:40 PM (From:Windows XP Genuine Advantage Validation Issues (Windows XP))
    Saturday, May 2, 2009 10:12 AM

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    Hi judgementalistic,

      I'm very sorry but I don't have good news for you.  The last month or so, we have been trying to figure out why users are getting this "Software Licensing Service has stopped (and won't restart)" issue. When a user trys to restart the service (using the net start slsvc command) they will usually get some sort of System Error. We found that different system errors were caused by different situations

    1) System error 3: Caused by a missing Registry Entry (that tells Vista where the slsvc.exe file is located), usually caused by a Registry Cleaner deleting the Entry.
    2) System Error 2: Caused by a malformed Registry Entry (that tells Vista where the slsvc.exe file is located), usually caused by a Registry Cleaner "undeleting" the registry entry it just deleted.
    3) System error 57346: Caused by massive file corruption. The cause of the file corruption is unknown but is believed to be related to either a Malware infection or a Failing (or malfunctioning) hard drive. (only resolution is to reinstall)
    4) No system error (Service does start, but stops again almost immediately, with no error): We don't know exactly why this happens but we believe it's caused by another Windows Service that the Software Licensing Service is dependent on. This is out of scope for WGA support due to the root cause being an area of Vista outside WGA.
    5) System error 5: We have no information on this issue at all.  We have tried to get users to work with our engineers, but every time, the user either didn't create a service request, went ahead and reinstall Vista on their own, or fixed their own issue but didn't tell us how.

    So, at this point, I don't have a fix for your issue, but I do have some options (and their Pros and Cons) for you:

    1) You can create a (no cost) Service Request (http://go.microsoft.com/fwlink/?linkid=52029), and work (by email) with a WGA Support Engineer to troubleshoot the issue. The goals of this option would be to first, find out as much information on this variation of the issue, and then, try to fix the issue on your computer.
    Pro: You would be helping us understand and develop a fix for this issue.
    Con: It will, most likely, take longer to finally resolve you issue, then the other options.

    2) You can go to http://support.microsoft.com and contact Vista support for assistance. The goal of this option would be solely to resolve your issue.
    Pro: Probably faster resolution then option 1). Hopefully resolution would not involve reinstalling Vista.
    Con: Since you are using an OEM copy of Vista, any support they provided would, most likely, be paid support.

    3) You could reinstall Vista. The goal of this option is to get you resolved as quickly as possible.
    Pro: Fastest resolution
    Con: Having to backup all your important files, reinstalling all your applications, resetting all your setting back to the way you want them and so on.


    If you decide on Option 1, thank you for assisting us in getting an understanding of this issue.
    If you decide on one of the other options, good luck and please accept my apologies for me not being able to resolve the issue for you.

    Thank you,
    Darin MS

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    Wednesday, May 6, 2009 11:45 PM

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    Good Morning Judgementalistic,

    Thank you for posting in the WGA forum today. You posted in the XP forum and I noticed you have Vista as your Operating system. I am going to move your post to Vista where you will get support from Darin :-).


    Take care

    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Monday, May 4, 2009 4:39 PM
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    Hello judgementalistic,

      The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

     

    Service Restart steps:

    (If you have access to the Start button):

    1)    Click the Start button

    2)    Type: cmd in the Start Search field

    3)    At the top the Start window, you will see cmd.exe

    4)    Right Click cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    (If you do not have access to the Start button):

    1)    Click the option that launches an Internet Browser

    2)    A Browser will open, type: %windir%\system32 into the address field

    3)    Find the file cmd.exe

    4)    Right Click on the cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    A)   If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified" then go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

     

    B)    If you get any other error, please follow and answer the below steps and questions

     

    What was the Full error message, you received, when you attempted to restart the Service?

    Have you recently installed or replaced any Hardware or Software?

    Do you have any Registry Cleaner software installed?  (include the name and version)

    Do you have a Anti-Virus program that is up-to-date with all updates and signature files?

    If so, run a complete scan. Did it find anything?

    Also go to http://onecare.live.com/site/en-us/center/whatsnew.htm and run a complete scan using the OneCare Safety Scan for Windows Vista.
              Did it find anything?

    Thank you,
    Darin MS

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    Monday, May 4, 2009 7:26 PM
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    Stephen, thanks for spotting my XP posting error and re-posting in Vista


    Darin, Thanks for your prompt and thorough response I was very impressed and don't feel quite so alone with my problems! I did exactly as you instructed from below:-

    1)    Click the Start button

    2)    Type: cmd in the Start Search field

    3)    At the top the Start window, you will see cmd.exe

    4)    Right Click cmd.exe and select Run as Administrator

    5)    Type: net start slsvc


    Unfortunately I received the response as below:- 

    C:\Windows\system32>net start slsvc
    The Software Licensing service is starting
    The software Licensing service could not be started.

    A system error has occured.

    System error 5 has occured.

    Access is denied.



    A) If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified"
    Unfortunately I did not encounter system error 3 or 2 so did not try your option A)


    B)            If you get any other error, please follow and answer the below steps and questions

     

    What was the Full error message, you received, when you attempted to restart the Service?
    C:\Windows\system32>net start slsvc
    The Software Licensing service is starting
    The software Licensing service could not be started.

    A system error has occured.

    System error 5 has occured.

    Access is denied.     

    Have you recently installed or replaced any Hardware or Software? NOT that I can recall, do not have restore point though!

    Do you have any Registry Cleaner software installed?  (include the name and version) NO

    Do you have a Anti-Virus program that is up-to-date with all updates and signature files? YES McAffee

    If so, run a complete scan. Did it find anything? NO 323252 items scanned nothing detected or quarantined.

    Also go to http://onecare.live.com/site/en-us/center/whatsnew.htm and run a complete scan using the OneCare Safety Scan for Windows Vista.
              Did it find anything? Resuts of OneCare scan:-
    Protection
    No viruses or sptware found

    Performance
    212 Registry items found
    4803.8 MB of temporary files found
    Defragmenting is not necessary

    Network Safety
    0 ports open

    Thank you, Judge!

    Wednesday, May 6, 2009 10:02 PM
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    Hi judgementalistic,

      I'm very sorry but I don't have good news for you.  The last month or so, we have been trying to figure out why users are getting this "Software Licensing Service has stopped (and won't restart)" issue. When a user trys to restart the service (using the net start slsvc command) they will usually get some sort of System Error. We found that different system errors were caused by different situations

    1) System error 3: Caused by a missing Registry Entry (that tells Vista where the slsvc.exe file is located), usually caused by a Registry Cleaner deleting the Entry.
    2) System Error 2: Caused by a malformed Registry Entry (that tells Vista where the slsvc.exe file is located), usually caused by a Registry Cleaner "undeleting" the registry entry it just deleted.
    3) System error 57346: Caused by massive file corruption. The cause of the file corruption is unknown but is believed to be related to either a Malware infection or a Failing (or malfunctioning) hard drive. (only resolution is to reinstall)
    4) No system error (Service does start, but stops again almost immediately, with no error): We don't know exactly why this happens but we believe it's caused by another Windows Service that the Software Licensing Service is dependent on. This is out of scope for WGA support due to the root cause being an area of Vista outside WGA.
    5) System error 5: We have no information on this issue at all.  We have tried to get users to work with our engineers, but every time, the user either didn't create a service request, went ahead and reinstall Vista on their own, or fixed their own issue but didn't tell us how.

    So, at this point, I don't have a fix for your issue, but I do have some options (and their Pros and Cons) for you:

    1) You can create a (no cost) Service Request (http://go.microsoft.com/fwlink/?linkid=52029), and work (by email) with a WGA Support Engineer to troubleshoot the issue. The goals of this option would be to first, find out as much information on this variation of the issue, and then, try to fix the issue on your computer.
    Pro: You would be helping us understand and develop a fix for this issue.
    Con: It will, most likely, take longer to finally resolve you issue, then the other options.

    2) You can go to http://support.microsoft.com and contact Vista support for assistance. The goal of this option would be solely to resolve your issue.
    Pro: Probably faster resolution then option 1). Hopefully resolution would not involve reinstalling Vista.
    Con: Since you are using an OEM copy of Vista, any support they provided would, most likely, be paid support.

    3) You could reinstall Vista. The goal of this option is to get you resolved as quickly as possible.
    Pro: Fastest resolution
    Con: Having to backup all your important files, reinstalling all your applications, resetting all your setting back to the way you want them and so on.


    If you decide on Option 1, thank you for assisting us in getting an understanding of this issue.
    If you decide on one of the other options, good luck and please accept my apologies for me not being able to resolve the issue for you.

    Thank you,
    Darin MS

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    Wednesday, May 6, 2009 11:45 PM