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questions about my liveonecare RRS feed

  • Question

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    HELLO THERE I JUST RECENTLY PURCHASED MY SECOND LAPTOP I GOT RID OF MY LAST ONE. ANY WAYS I AM TRYING TO PUT MY LIVEONECARE ON IT AND IT WILL NOT LET ME FINISH... WHEN I REGISTERED THE COPY I BOUGHT FROM WALMART IT SAID THAT I HAD A FREE YEAR MEMBERSHIP....

    I JUST WOULD LIKE TO SEE THE GREEN SYMBOL IN THE LOWER CORNER INSTEAD OF THE RED.... CAN U PLEASE HELP THANKS

    Thursday, February 7, 2008 7:54 AM

Answers

  • If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the reinstall.

     

    -steve

    Thursday, February 7, 2008 12:47 PM
    Moderator