Office 2007 Ultimate all of a sudden saying not Genuine

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  Hello BazCardona,
  
  Here is a snippet of your mgadiag report:
  
  

  OGA Data-->
  Office Status: 103 Blocked VLK
  Microsoft Office Enterprise 2007 - 103 Blocked VLK
  Microsoft Office Project Professional 2007 - 100 Genuine
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  You mentioned that you purchased Office Ultimate 2007 via the Microsoft Offer to University students.
  
  According to the report, your computer currently has a nongenuine installation of Office Enterprise 2007.  It looks like somehow your Office Ultimate 2007 was replaced with this nongenuine Office Enterprise 2007.
  
  You should be able to correct the problem by uninstalling Office Enterprise 2007 using the Programs applet in Control Panel.  After uninstalling, restart the computer twice, then do a fresh installation of Office Ultimate 2007 using the Product Key you got in your confirmation email.  (Hopefully you kept a copy of the Ultimate download file on the computer, or chose to order the disc or chose to order the extended download privilege.)

  
  After Office Ultimate is installed and activated, restart, then visit www.microsoft.com/genuine and click on the Validate Office button to ensure your fresh installation of Ultimate is OK.
  
  

  ---

  For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

  • Marked as answer by Darin Smith MS Tuesday, March 16, 2010 9:31 PM
  • Unmarked as answer by BazCardona Wednesday, March 17, 2010 1:15 PM
  • Edited by Dan at IT Associates Wednesday, March 17, 2010 3:28 PM added underlined text in last para
  • Marked as answer by Darin Smith MS Friday, March 19, 2010 9:30 PM

  Tuesday, March 16, 2010 6:01 PM
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  Thanks for your reply Dan,
  
  I did the steps you mentioned:
  
  Uninstalled Office 2007 using the control panel
  Rebooted x 2
  Reinstalled Office 2007 - entered the Product Key from my confirmation e-mail
  Rebooted
  
  started up Access 2007 and asked me to Activate Office, I attempted to do this via the Internet but it failed, saying that I have used that the product key has been activated the maximum number of times, and I only have  20 more uses of the software before it becomes crippled(?)
  
  I don't know what the maximum number of times is, but I have installed (and activated) the software on to a desktop of mine, but I haven't used that for easily 6 months, and have been using a laptop which I have had to rebuild. The laptop came with XP where I installed Office, then through the uni I got Vista, which I installed onto the laptop and then installed office, now I've downloaded and installed Windows 7 again through the uni (using ELMS for MSDNAA), and installed Office 2007 (and activated it)
  
  I went to the www.microsoft.com/genuine page but obviously it failed...
  
  Any other help or suggestions would be greatly appreciated
  
  On a side note: what's with the Moderator marking the question Answered for me, after only approx. 4 hours of your answer? I'm not an iPhone user, I don't need someone holding my hand... :)
  
  

  Wednesday, March 17, 2010 1:30 PM
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  Hello BazCardona,
  
  First, rerun the mgadiag report and check to see if the installed Office has changed from Office Enterprise 2007 to Office Ultimate 2007.  Just want to verify that we don't have an issue with mixed up installation files and/or discs, if any.
  
  I am not sure but it could be that the Ultimate Steal Deal edition of Office may be limited to installation on one computer only.  (FYI, full retail licenses for Office can be installed on two computers, one main computer [aka desktop] and one portable [aka laptop] computer.)  You can check for yourself by reading the Software Licensing Terms of the Office installed on your desktop.  Start Word, then click Word Option button then Resources then About Word.  In the resultant dialog click on the link to view the Software Licensing Terms.
  
  Assuming you get more that one installation with your Office........Once you've verified that Office Ultimate 2007 is now back in the picture, reopen an Office program to start the Activation Wizard again.  However, this time select the option to activate Office using the Telephone.  The telephone system allows a little more wiggle room for activation, and if there still is a problem, you can choose the option to speak with a live activation representative to "state your case" ;-)

  ---

  For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

  Wednesday, March 17, 2010 3:25 PM
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  mgadiag report:

  Diagnostic Report (1.9.0019.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0
  
  Cached Validation Code: 0x0
  Windows Product Key: *****-*****-3PPKR-KFD3K-XVHQG
  Windows Product Key Hash: yqoJWGHQHf3gleRyFanAIeSJ6HA=
  Windows Product ID: 00371-839-1587356-85316
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7600.2.00010100.0.0.048
  ID: {C906E6C5-96A3-4F90-82C3-9CF4C2F51501}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Professional
  Architecture: 0x00000000
  Build lab: 7600.win7_gdr.091207-1941
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  WGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: 2.0.48.0
  OGAExec.exe Signed By: Microsoft
  OGAAddin.dll Signed By: Microsoft
  
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Enterprise 2007 - 100 Genuine
  Microsoft Office Project Professional 2007 - 100 Genuine
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: D:\Programs\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{C906E6C5-96A3-4F90-82C3-9CF4C2F51501}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XVHQG</PKey><PID>00371-839-1587356-85316</PID><PIDType>5</PIDType><SID>S-1-5-21-11841738-3294387461-3592620216</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>F3Sc                </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>206    </Version><SMBIOSVersion major="2" minor="4"/><Date>20070731000000.000000+000</Date></BIOS><HWID>31B93607018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Central Standard Time(GMT+09:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64951C9BC29E70A</Val><Hash>W7wKyl+pOrpCcNiSCgMmsraNaMo=</Hash><Pid>89388-901-1310682-65751</Pid><PidType>1</PidType></Product><Product GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>5DFFBA952F81F0A</Val><Hash>1pfTHLIhCUIrhUhUPJL/nwDb2EY=</Hash><Pid>89403-901-8084877-63666</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7600.16385
  
  Name: Windows(R) 7, Professional edition
  Description: Windows Operating System - Windows(R) 7, RETAIL channel
  Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00371-00170-839-158735-00-3081-7600.0000-3012009
  Installation ID: 013192738044975514948854570881701975173431145310429762
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: XVHQG
  License Status: Licensed
  Remaining Windows rearm count: 3
  Trusted time: 20/03/2010 12:12:37 PM
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: PASS
  Event Time Stamp: 3:2:2010 18:57
  WAT Activex: Registered
  WAT Admin Service: Registered
  
  HWID Data-->
  HWID Hash Current: OgAAAAEABwABAAEAAQABAAAAAgABAAEAJJRK+IimYh2YEUaDBgzWd/Kf8GAeqbSc3tbUZ4QnSOUqhQ==
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x0
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            A_M_I_        OEMAPIC
    FACP            A_M_I_        OEMFACP
    DBGP            A_M_I_        OEMDBGP
    HPET            A_M_I_        OEMHPET
    BOOT            A_M_I_        OEMBOOT
    MCFG            A_M_I_        OEMMCFG
    SLIC            _ASUS_        Notebook
    ECDT            A_M_I_        OEMECDT
    OEMB            A_M_I_        AMI_OEM
    TCPA            A_M_I_        TBLOEMID
    ATKG            A_M_I_        OEMATKG
    SSDT            PmRef        CpuPm
  
  
  I rang them and successfully re-activated but it still says its non-genuine!  Should I re-do the steps from your 1st answer? or will I have to ring up to activate again?

  Saturday, March 20, 2010 2:48 AM
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  Hello BazCardona,

  Here is your latest mgadiag report:

  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Enterprise 2007 - 100 Genuine
  Microsoft Office Project Professional 2007 - 100 Genuine
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

  In your original post you said you had Office Ultimate 2007 from the Microsoft Student Offer.  However the installed Office is Enterprise 2007.

  Is there some kind of a mix up with the installation discs or download file?

  ---

  Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97

  Saturday, March 20, 2010 6:13 PM
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  Hi again Dan,

  I'd like to say thank you for pointing out the obvious to me!! I feel embarrassed! I was installing the wrong version of Office; on the physical CD I had written that it was Ultimate when it was only Enterprise!  I re-downloaded & installed ultimate and validated it no problems, it initially said it was still non genuine, but passed the tests on the web, so a reboot and install of updates seems to have fixed it.

  It all must have come about when I installed Win 7 from scratch then installed Enterprise and then used my Ultimate key!

   

  Thanks again, and sorry for taking up so much of your time.

  Sunday, March 21, 2010 4:02 AM
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  Hello BazCardona,

  Glad to have helped you sort it all out :-)

  ---

  Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97

  Monday, March 22, 2010 2:18 AM