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Can anyone tell me why my computer is saying my copy of Windows Vista is not a genuine copy. Had this computer for several years and it was purchased through Dell . RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-YQQTB-FWK9V-932CC
    Windows Product Key Hash: L1zPFFvNQ04Nunm9BorPaqFl4jI=
    Windows Product ID: 89580-OEM-7332132-00031
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    ID: {84C4DDC7-9AF0-4B46-9E5D-41B2F47F564E}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): 00000000-8001B60B
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Professional Plus 2007 - 103 Blocked VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{84C4DDC7-9AF0-4B46-9E5D-41B2F47F564E}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-932CC</PKey><PID>89580-OEM-7332132-00031</PID><PIDType>2</PIDType><SID>S-1-5-21-3385993994-3550671584-3631490969</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1525                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="4"/><Date>20080204000000.000000+000</Date></BIOS><HWID>E4303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>C0A25836FDBE5AC</Val><Hash>FmDbcrRY1pTOcrz4ZUZRHhpUuc0=</Hash><Pid>89409-726-2958074-65805</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OgAAAAEABgABAAIAAQAAAAAAAwABAAEAJJRup2aAtsBszMCyCiVsPEaDno0GpJT78vR42wihrFYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M08   
      FACP   DELL    M08   
      HPET   DELL    M08   
      BOOT   DELL    M08   
      MCFG   DELL    M08   
      SLIC   DELL    M08   
      OSFR   DELL    M08   
      SSDT   PmRef  CpuPm

     

    Wednesday, July 7, 2010 8:44 PM

Answers

  •  
    Well, I see two problems.  One you posted a Vista Genuine Activation problem in the XP Genuine Activation forum which I can't help you with. 
    You need to repost the mDiag report at:http://social.microsoft.com/Forums/en-US/genuinevista/threads .
     
    Two, the Professional Plus Office software you have has a blocked volume license key - Office Status: 103 Blocked VLK - Microsoft Office Professional Plus 2007 - 103 Blocked VLK
    Pro Plus is a volume licensed copy that is only sold to business, academic or governmental agencies in large numbers (always more than 5 licenses.)  For some reason this product key has been blocked by Microsoft either because the key has been leaked into the public domain, the business has requested it be blocked, the license period has expired or some other reason.  If you are a business user then you need to contact your company's IT department and/or volume license supplier for assistance in fixing the issue.
     
    If you are a private user you should never have been sold the product in the first place.  If purchased online through ebay or some other online purchase site and got the product via a download or disk with "3" installs then this is a pirated version  and you should be requesting a full refund from your seller and you should also report the issue to Microsoft at www.microsoft.com/piracy</DI V>

    Wednesday, July 7, 2010 9:19 PM

All replies

  •  
    Well, I see two problems.  One you posted a Vista Genuine Activation problem in the XP Genuine Activation forum which I can't help you with. 
    You need to repost the mDiag report at:http://social.microsoft.com/Forums/en-US/genuinevista/threads .
     
    Two, the Professional Plus Office software you have has a blocked volume license key - Office Status: 103 Blocked VLK - Microsoft Office Professional Plus 2007 - 103 Blocked VLK
    Pro Plus is a volume licensed copy that is only sold to business, academic or governmental agencies in large numbers (always more than 5 licenses.)  For some reason this product key has been blocked by Microsoft either because the key has been leaked into the public domain, the business has requested it be blocked, the license period has expired or some other reason.  If you are a business user then you need to contact your company's IT department and/or volume license supplier for assistance in fixing the issue.
     
    If you are a private user you should never have been sold the product in the first place.  If purchased online through ebay or some other online purchase site and got the product via a download or disk with "3" installs then this is a pirated version  and you should be requesting a full refund from your seller and you should also report the issue to Microsoft at www.microsoft.com/piracy</DI V>

    Wednesday, July 7, 2010 9:19 PM
  • Thank you for the quick response.
    Thursday, July 8, 2010 3:11 PM