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Repair CRM 2011 installation RRS feed

  • Question

  • Dear all,

    Until today I get a working CRM 2011 until the time my domain controller blows out.
    I manage to re install from scratch the DC but I am not able anymore to connect to my CRM server.

    I guess because due to fresh installation I lost all groups in AD dedicated to CRM.

    I have try to run a repair but repair need to be run as a domain administrator whatI have done, but then with that domain admin I get an error it cannot connect to CRM database. I guess all right getscorrupted.

    I have a CRM config db backup .

    Will it be safer to re install the whole CRM and restore my backup at the end ?

    Any clear procedure for that?

    Regards

    Wednesday, November 6, 2013 10:11 PM

All replies

  • Best solution and only supported will be:

    1. Uninstall MS CRM

    2. Delete MSCRM_CONFIG (which is configuration DB)

    3. Install once again MS CRM (which will recreate new AD security groups)

    4. Import CRM Organization using Deployment Manager

    There is also unsupported way and trying to recreate AD security groups but it's unsupported and quite complicated (here is detailed information about how they work http://blogs.msdn.com/b/crminthefield/archive/2013/04/08/how-to-find-which-active-directory-security-groups-belong-to-your-crm-deployment.aspx)

    KG



    My Dynamics CRM Blog: http://bovoweb.blogspot.com

    Wednesday, November 6, 2013 11:13 PM
  • You should be able to re-import the database on a fresh installation of CRM. This article can help you. Not sure of repairing the old CRM with new DC.

    If my response helps you in finding your answer then please click 'Mark as Answer' and 'Vote as Helpful'

    Wednesday, November 6, 2013 11:19 PM
  • In Which database my customer data are stored ? like leads, customers, product ...

    I have only backup on MSCRM_CONFIG, does my data are in this database or in CRM_MSCRM ?

    regards

    Thursday, November 7, 2013 4:08 PM
  • All your data are in Organization DB which name is <organization_name>_MSCRM in our situation it's CRM_MSCRM. 

    KG



    My Dynamics CRM Blog: http://bovoweb.blogspot.com

    Thursday, November 7, 2013 4:16 PM
  • So this is the CRM_MSCRM database which is important to backup then !!

    If I need to restore CRM_MSCRM database and MSCRM_CONFIG of an existing installation to a new fresh install, will it be enought to restore those db using SQL server retore operation after installing CRM ?

    regards

    Thursday, November 7, 2013 4:52 PM
  • You don't need to restore anything. However always is good to take additional backup of all DBs just in case. Please follow those steps:

    1. Uninstall MS CRM

    2. Delete MSCRM_CONFIG (which is configuration DB) - this is quite important step

    3. Install once again MS CRM (which will recreate new AD security groups) - this will create new MSCRM_CONFIG

    4. Import CRM Organization using Deployment Manager

    KG


    My Dynamics CRM Blog: http://bovoweb.blogspot.com

    Thursday, November 7, 2013 7:28 PM
  • This is exactly what I have done but by re installing the CRM , the CRM_MSCRM which was containing all my data gets recreated and empty

    what happen then ?

    regards

    Thursday, November 7, 2013 7:37 PM
  • During new installation use different organization name like newcrm then new database newcrm_mscrm will be created. Your existing database (CRM_MSCRM) will not be overwritten. 

    KG


    My Dynamics CRM Blog: http://bovoweb.blogspot.com

    Thursday, November 7, 2013 7:39 PM
  • Thanks for your reply.

    Ok here is what I have done :

    1- I have restore my CRM_MSCRM data database to SQL server and I delete the MSCRM_CONFIG. So now I have only my CRM data database.

    2- I re install CRM and select a new deployement like NEWCRM in order to not overwrite my CRM data.

    3 - So now in database I have table NEWCRM_MSCRM, MSCRM_CONFIG and CRM_MSCRM( my actuall data)

    4 - When I run CRM deployement tool I can see my original deployement named CRM

    What should I do now to point CRM to my correct data ?

    Thnaks for help

    regards


    • Edited by wakefun Friday, November 8, 2013 8:50 AM
    Thursday, November 7, 2013 7:45 PM