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code key issue after using wga tool. RRS feed

  • Question

  • please help.  I am having a hard time trying to re-install xp home sp/2 onto my system. First off, the reason for this; Initially installed xp home sp2 on a new system; motherboard, old 40 gb hdd(ran xp home) being that i changed motherboard,old hdd would not work. I purchased a new copy of xp home sp2. installed on 40 gb hdd... Decided to add a second 120 gb hdd. , 120 gb hdd was slave. All worked for 3-4 yrs. Now 40 gb hdd seems to have crashed. So i have removed that hdd, fortunetly  I did copy xp home sp2 to the 120 gb hdd prior to the crash. Now I found a trojan virus win32.zlob.gen on system, after My kids online game account has been hacked into.(w.o.w).   O.k., I have ran windows  malicious malware 2 times , says it cannot remove entire virus. I have spyware doc with anti virus, spyware doc. reg wizard, windows firewall all enabled. I want to format hdd and preform a clean install. install xp disk, rebbot system, loads start up to the point of entering 25 character code key, receive invalid key. I have ran wga tool, all is good. what must  I do in order for setup to accept the code key. Yes I have entered the code key correctly. I have the sticker on back of pc, also wrote the same key on cover of disk case. they do match. wits end. thank you for your time    eightwpm
    Tuesday, August 12, 2008 4:01 PM

Answers

  • here are results of test:Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T3J23-377BT-YXQBQ
    Windows Product Key Hash: ki1u0+28xI/+E6a6sX3yokMIsKA=
    Windows Product ID: 76477-OEM-2173735-53797
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {2239FFA2-69C0-43E4-B7FA-57863A8338DC}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2239FFA2-69C0-43E4-B7FA-57863A8338DC}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YXQBQ</PKey><PID>76477-OEM-2173735-53797</PID><PIDType>3</PIDType><SID>S-1-5-21-1214440339-1390067357-725345543</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20060811000000.000000+000</Date></BIOS><HWID>6F5930770184C066</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>      <Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  


    thanks for the help. I did notice a difference of  one character, so i will try this now, and post results a.s.a.p.
    • Marked as answer by eightwpm Wednesday, August 13, 2008 2:18 PM
    Wednesday, August 13, 2008 5:51 AM
  • No problem :-).  Take care and ifyou need further help please stop by again.


    Take care,

    Stephen Holm
    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, August 13, 2008 5:35 PM
    Wednesday, August 13, 2008 5:35 PM

All replies

  • Eightwpm,

    Please run the MGA Diagnostic Tool again.  Did you receive any error codes and/or statements whatsoever indicating a failed validation?  Please try validating windows again by visiting the following location:  http://www.microsoft.com/genuine next click on the "Validate Windows" button in the upper right corner.  What happens?  The genuine site can also provide you with valuable information so please take time and review the documents.  Another site for helping customers identify genuine vs. non-genuine software is located here:  http://www.microsoft.com/resources/howtotell/

     

    Next please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.  This would assist us immensely so we may analyze possible causes for a failed validation.  Next we will begin formulating a resolution for what may be causing the problem.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.



    Thank you,

    Stephen Holm, MS


    Stephen Holm
    Tuesday, August 12, 2008 5:44 PM
  • here are results of test:Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T3J23-377BT-YXQBQ
    Windows Product Key Hash: ki1u0+28xI/+E6a6sX3yokMIsKA=
    Windows Product ID: 76477-OEM-2173735-53797
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {2239FFA2-69C0-43E4-B7FA-57863A8338DC}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2239FFA2-69C0-43E4-B7FA-57863A8338DC}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YXQBQ</PKey><PID>76477-OEM-2173735-53797</PID><PIDType>3</PIDType><SID>S-1-5-21-1214440339-1390067357-725345543</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20060811000000.000000+000</Date></BIOS><HWID>6F5930770184C066</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>      <Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  


    thanks for the help. I did notice a difference of  one character, so i will try this now, and post results a.s.a.p.
    • Marked as answer by eightwpm Wednesday, August 13, 2008 2:18 PM
    Wednesday, August 13, 2008 5:51 AM
  • stephen holm, thanks 4 the help. succesful clean install, again appreciate your time.Hopefully I wont have anymore issues.  8wpm.
    Wednesday, August 13, 2008 2:20 PM
  • No problem :-).  Take care and ifyou need further help please stop by again.


    Take care,

    Stephen Holm
    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, August 13, 2008 5:35 PM
    Wednesday, August 13, 2008 5:35 PM