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windows live one care RRS feed

  • Question

  • Hi I just purchased windows one live care, and I get to the part where it want you to put in the product key code, I type that in and it keeps telling me the key code isnt valid, I have tried caps every combination I could think of and it keeps telling me the same thing... any suggestions...
    Wednesday, April 22, 2009 12:50 AM

Answers

  • This message is usually caused by entering the product key incorrectly. Try viewing the product key with a magnifier as it is easy to mistake a letter for a number or mis-read a letter.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Wednesday, April 22, 2009 4:08 AM
    Moderator

All replies

  • This message is usually caused by entering the product key incorrectly. Try viewing the product key with a magnifier as it is easy to mistake a letter for a number or mis-read a letter.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Wednesday, April 22, 2009 4:08 AM
    Moderator
  •  

    If you are getting an error about the key being invalid, you are mistaking at least one character or you have a misprinted key. The latter is very rare, though it can happen.

    I hate the font that they use for the key - some characters are miserable to discern. J and I look all too much alike, as do O and 0.

    I recommend that you use a magnifying glass to check the characters closely - I find that I need to do this. If you are still encountering a problem with activation, you have about 2 weeks to get activated, so I'd go ahead and open an email request to support, explaining the problem. See the FAQ and use the Trial user option to start the email request. If you can provide a digital image - scan or photo - of the key to the tech that responds, they can validate the key for you.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Wednesday, April 22, 2009 12:54 PM
    Moderator