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Firewall keeps turning off RRS feed

  • Question

  • I have Windows Live OneCare and every time I boot, I have to turn my Firewall on manually.  From time to time, I also get a message to turn it on while my PC is running.

    Is this normal or does it indicate that my system is infected with spyware or worms etc, I removed all other antivirus and firewall software prior to installing Windows OneCare. 

    My OneCare status window shows everything OK and a green icon
    Monday, January 5, 2009 4:01 PM

Answers

All replies

  • No, that isn't normal. If you are able to turn it on manually after the PC has booted, it may be that there is something causing the service to fail at startup. It could be due to malware or it could be due to a conflict. If your prior security software was not completely removed, a service may still be running, despite having used the uninstall routine to remove it. Many vendors provide a cleanup tool to remove all traces of the software from the system.
     

    Norton Removal Tool - ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

     

    McAfee Removal Tool - http://www.majorgeeks.com/McAfee_Consumer_Product_Removal_Tool_d5420.html

    If you continue to have the problem, please contact support.
     

     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     
    -steve


    Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator
    Monday, January 5, 2009 4:39 PM
    Moderator
  •  

    Thanks for the tips.

    I found and deleted empty folders of Antivirus 2008 in Programs Files and in Control Panel/Programs and Features indicating that I once used that program. I also recall having used another Antivirus program in the past but I don’t recall the name and I find no trace of it.

    I also have Windows Defender and I wonder if this should not also be permanently deactivated in some way since Windows OneCare is supposed to provide overall protection against viruses, spyware, worms etc.

    Could my problem be due to traces of previous Antivirus programs left in the registry. If so, would it help to run some so called registry cleaning utility like Registry Easy

     

     

    Wednesday, January 7, 2009 4:37 PM
  • OneCare *should* have turned Defender off on install. If OneCare didn't turn Defender off, OneCare may not have installed correctly.
    I'd avoid the registry cleaner for now, as running one can cause more problems than it solves, if not used carefully. If you wish to *check* the registry for things that a cleaner points out and you see references to security software that you know is not installed, you can install and run ccleaner (www.ccleaner.com) , but be sure to only let it fix those things you specifically know can be removed and use the function to make a backup so you can recover if needed.
    I think it might be worth uninstalling and reinstalling OneCare. Use the cleanup tool in between -
     

    http://social.microsoft.com/forums/en-US/onecareinstallandactivate/thread/399071e2-49dc-4767-932d-d261e3965943/

    Another thing you might want to do is run one or more online free virus scanners to check if there is some lurking malware that OneCare is failing to detect:
     

    http://www.eset.com/onlinescan/

     

    http://www.ewido.net/en/onlinescan/

     

    http://onecare.live.com/site/en-us/default.htm

     

    http://www.kaspersky.com/virusscanner

     

    The only other thing I can think of would be that a required service isn't starting on time or is disabled, but when you manually start the firewall it is starting that service fine.

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator
    Wednesday, January 7, 2009 4:48 PM
    Moderator