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Windows 7 microsoft genuine Advantage Tools diagnostic report to fix problem RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4HK4J-K6RGM-YBXPX
    Windows Product Key Hash: dk9NSwHpKdsdW4lvk8E8QJImJR0=
    Windows Product ID: 00371-OEM-9312616-78590
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {621CC273-CA39-4BFC-8512-346A8A5EE403}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.120330-1504
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Basic 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{621CC273-CA39-4BFC-8512-346A8A5EE403}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YBXPX</PKey><PID>00371-OEM-9312616-78590</PID><PIDType>8</PIDType><SID>S-1-5-21-1631373732-293751343-3528160030</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 410</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.3</Version><SMBIOSVersion major="2" minor="5"/><Date>20080620000000.000000+000</Date></BIOS><HWID>55673D07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Vostro VOSTRO_410</name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0013-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Basic 2007</Name><Ver>12</Ver><Val>14C785F2C57A5C0</Val><Hash>Bo3wrSShXF53EAzrnxKr34DKg18=</Hash><Pid>89445-OEM-6473636-91210</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: da22eadd-46dc-4056-a287-f5041c852470
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00186-126-178590-02-1033-7601.0000-2192012
    Installation ID: 007781582505097416828236675373743282461116546870190994
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: YBXPX
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 5
    Trusted time: 8/6/2012 3:05:38 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C532
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:9:2012 17:25
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEAeqheJDAkWtaI/bIgZP6QDNaWPtn6BMwx

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    FX09  
      FACP   DELL    FX09  
      HPET   DELL    FX09  
      MCFG   DELL    FX09  
      SLIC   DELL    FX09  
      DMY2   DELL    FX09  
      SSDT   PmRef  CpuPm

    here is the pasted version of the diagnostic test. Please help fix it

    Monday, August 6, 2012 7:17 PM

Answers

  • Your motherboard was built before Windows 7 was released to manufacture - but the Key you are attempting to use is one that can ONLY be used on machines built AFTER Windows 7 was released. The computer appears to be licensed for Vista, rather than Windows 7.

    From where did you get this Key?

    What exact error message do you get when you attempt to activate it?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, August 6, 2012 8:59 PM
    Moderator
  • I concur with Noel.

    Windows License Type: COA SLP

    A COA SLP product key is one from the COA label affixed to a computer and may only be used to reactivate the copy of Windows that was factory preinstalled on that computer.  It is not possible for the COA label on your Dell to have a Windows 7 product key since the motherboard was manufactured on June 20, 2008, more than a year before Windows 7 was released to manufacturers (July 24, 2009). 

    <Date>20080620000000.000000+000</Date>

    If you were using a retail key the Windows License Type would say "Retail."

    It appears that you need to restore the copy of Vista that shipped with this Dell or purchase a standard retail copy of Windows 7.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Monday, August 6, 2012 9:22 PM
    Answerer

All replies

  • Your motherboard was built before Windows 7 was released to manufacture - but the Key you are attempting to use is one that can ONLY be used on machines built AFTER Windows 7 was released. The computer appears to be licensed for Vista, rather than Windows 7.

    From where did you get this Key?

    What exact error message do you get when you attempt to activate it?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, August 6, 2012 8:59 PM
    Moderator
  • I concur with Noel.

    Windows License Type: COA SLP

    A COA SLP product key is one from the COA label affixed to a computer and may only be used to reactivate the copy of Windows that was factory preinstalled on that computer.  It is not possible for the COA label on your Dell to have a Windows 7 product key since the motherboard was manufactured on June 20, 2008, more than a year before Windows 7 was released to manufacturers (July 24, 2009). 

    <Date>20080620000000.000000+000</Date>

    If you were using a retail key the Windows License Type would say "Retail."

    It appears that you need to restore the copy of Vista that shipped with this Dell or purchase a standard retail copy of Windows 7.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Monday, August 6, 2012 9:22 PM
    Answerer