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"not running genuine windows" problem RRS feed

  • Question

  • Dear Technical Support Person,

    I purchased my (genuine OEM) Windows 7 Professional system from a local (small) computer business several years ago and had no problems until the recent failure of one of the two 1Tb HDDs that were installed in RAID 1 configuration.

    Figuring that I could use some additional HDD space, I took the system back to the original supplier and asked him to replace both the 1Tb drives with 2Tb units, and to restore the RAID 1 arrangement.

    I understand that he was able to do so by "imaging" (?) the non-faulty original 1Tb HDD and then restoring the "image" to the newly-installed drives.

    In any case, the system worked as it always had after it was returned to me ... except for the continued appearance of "windows not genuine" messages.

    My attempts to follow the on-screen advice to resolve this issue invariably ended in "OxC8000247" errors when I tried to run the Windows Update Activation.exe file.

    I guess that it goes without saying that it is frustrating to know that I have a genuine copy of the operating system, yet am unable to use the computer without constant messages to the contrary!

    Any help that you may be able to provide will therefore be most gratefully appreciated.

    My Windows Diagnostic Report follows:

    Thanks in anticipation,

    John Malbon

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-GQ69K-Q4FWC-GDQC6
    Windows Product Key Hash: 8qWXFedhnS08SXWOKrOYOLNM9lk=
    Windows Product ID: 00371-OEM-9044155-16609
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {22EA0A48-7395-4CD8-BEEC-42DE5305499E}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-

    80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-

    80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-

    765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr =

    0x800b0100
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr =

    0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr =

    0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr =

    0x800b0100
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr =

    0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr =

    0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr

    = 0x800b0100
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr =

    0x800b0100
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr =

    0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr =

    0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr =

    0x800b0100
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr =

    0x800b0100
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr =

    0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr =

    0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{22EA0A48-7395-

    4CD8-BEEC-42DE5305499E}

    </UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</O

    S><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-

    GDQC6</PKey><PID>00371-OEM-9044155-

    16609</PID><PIDType>3</PIDType><SID>S-1-5-21-3278598428-3468319382-

    197006980</SID><SYSTEM><Manufacturer>Gigabyte Technology Co.,

    Ltd.</Manufacturer><Model>P55-

    USB3</Model></SYSTEM><BIOS><Manufacturer>Award Software International,

    Inc.</Manufacturer><Version>F9</Version><SMBIOSVersion major="2"

    minor="4"/><Date>20101101000000.000000+000</Date></BIOS><HWID>D2CA32070

    18400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><Ti

    meZone>AUS Eastern Standard Time(GMT+10:00)

    </TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name><

    /name><model></model></SBID><OEM/><GANotification><File

    Name="OGAAddin.dll"

    Version="2.0.48.0"/></GANotification></MachineData><Software><Office><R

    esult>100</Result><Products><Product GUID="{91120000-0030-0000-0000-

    0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office

    Enterprise

    2007</Name><Ver>12</Ver><Val>37D896B9D18E775</Val><Hash>Khy5gdiPyPKFbb0

    Mo68n+aXLKbo=</Hash><Pid>81599-954-0257876-

    65133</Pid><PidType>1</PidType></Product></Products><Applications><App

    Id="15" Version="12" Result="100"/><App Id="16" Version="12"

    Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19"

    Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App

    Id="1B" Version="12" Result="100"/><App Id="44" Version="12"

    Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA"

    Version="12"

    Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP

    channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-441-516609-02-3081-7600.0000-3102010
    Installation ID: 006801732060441320568544141682723460019106990160164634
    Processor Certificate URL: (link removed to circumvent "body text cannot contain images or links" restriction)
    Machine Certificate URL: (link removed to circumvent "body text cannot contain images or links" restriction)
    Use License URL: (link removed to circumvent "body text cannot contain images or links" restriction)
    Product Key Certificate URL: (link removed to circumvent "body text cannot contain images or links" restriction)

    LinkID=88340
    Partial Product Key: GDQC6
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 23/04/2013 9:55:01 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 4:20:2013 13:19
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|

    sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM

    Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current:

    LgAAAAIAAAABAAEAAgABAAAAAQABAAEA6GH4hvUZq8hG1p6orprCjxC3AmV2Vg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GBT     GBTUACPI
      FACP   GBT     GBTUACPI
      HPET   GBT     GBTUACPI
      MCFG   GBT     GBTUACPI
      EUDS   GBT     
      MATS   GBT     
      TAMG   GBT     GBT   B0
      SSDT   INTEL  PPM RCM

    Tuesday, April 23, 2013 12:56 AM

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