Dear Technical Support Person,
I purchased my (genuine OEM) Windows 7 Professional system from a local (small) computer business several years ago and had no problems until the recent failure of one of the two 1Tb HDDs that were installed in RAID 1 configuration.
Figuring that I could use some additional HDD space, I took the system back to the original supplier and asked him to replace both the 1Tb drives with 2Tb units, and to restore the RAID 1 arrangement.
I understand that he was able to do so by "imaging" (?) the non-faulty original 1Tb HDD and then restoring the "image" to the newly-installed drives.
In any case, the system worked as it always had after it was returned to me ... except for the continued appearance of "windows not genuine" messages.
My attempts to follow the on-screen advice to resolve this issue invariably ended in "OxC8000247" errors when I tried to run the Windows Update Activation.exe file.
I guess that it goes without saying that it is frustrating to know that I have a genuine copy of the operating system, yet am unable to use the computer without constant messages to the contrary!
Any help that you may be able to provide will therefore be most gratefully appreciated.
My Windows Diagnostic Report follows:
Thanks in anticipation,
John Malbon
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GQ69K-Q4FWC-GDQC6
Windows Product Key Hash: 8qWXFedhnS08SXWOKrOYOLNM9lk=
Windows Product ID: 00371-OEM-9044155-16609
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {22EA0A48-7395-4CD8-BEEC-42DE5305499E}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-
80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-
80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-
765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr =
0x800b0100
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr =
0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr =
0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr =
0x800b0100
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr =
0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr =
0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr
= 0x800b0100
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr =
0x800b0100
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr =
0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr =
0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr =
0x800b0100
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr =
0x800b0100
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr =
0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr =
0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{22EA0A48-7395-
4CD8-BEEC-42DE5305499E}
</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</O
S><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-
GDQC6</PKey><PID>00371-OEM-9044155-
16609</PID><PIDType>3</PIDType><SID>S-1-5-21-3278598428-3468319382-
197006980</SID><SYSTEM><Manufacturer>Gigabyte Technology Co.,
Ltd.</Manufacturer><Model>P55-
USB3</Model></SYSTEM><BIOS><Manufacturer>Award Software International,
Inc.</Manufacturer><Version>F9</Version><SMBIOSVersion major="2"
minor="4"/><Date>20101101000000.000000+000</Date></BIOS><HWID>D2CA32070
18400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><Ti
meZone>AUS Eastern Standard Time(GMT+10:00)
</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name><
/name><model></model></SBID><OEM/><GANotification><File
Name="OGAAddin.dll"
Version="2.0.48.0"/></GANotification></MachineData><Software><Office><R
esult>100</Result><Products><Product GUID="{91120000-0030-0000-0000-
0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office
Enterprise
2007</Name><Ver>12</Ver><Val>37D896B9D18E775</Val><Hash>Khy5gdiPyPKFbb0
Mo68n+aXLKbo=</Hash><Pid>81599-954-0257876-
65133</Pid><PidType>1</PidType></Product></Products><Applications><App
Id="15" Version="12" Result="100"/><App Id="16" Version="12"
Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19"
Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App
Id="1B" Version="12" Result="100"/><App Id="44" Version="12"
Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA"
Version="12"
Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP
channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-441-516609-02-3081-7600.0000-3102010
Installation ID: 006801732060441320568544141682723460019106990160164634
Processor Certificate URL: (link removed to circumvent "body text cannot contain images or links" restriction)
Machine Certificate URL: (link removed to circumvent "body text cannot contain images or links" restriction)
Use License URL: (link removed to circumvent "body text cannot contain images or links" restriction)
Product Key Certificate URL: (link removed to circumvent "body text cannot contain images or links" restriction)
LinkID=88340
Partial Product Key: GDQC6
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 23/04/2013 9:55:01 AM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 4:20:2013 13:19
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|
sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM
Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
HWID Data-->
HWID Hash Current:
LgAAAAIAAAABAAEAAgABAAAAAQABAAEA6GH4hvUZq8hG1p6orprCjxC3AmV2Vg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC GBT GBTUACPI
FACP GBT GBTUACPI
HPET GBT GBTUACPI
MCFG GBT GBTUACPI
EUDS GBT
MATS GBT
TAMG GBT GBT B0
SSDT INTEL PPM RCM
