Hello Keehealani,
Would you please post your Office related question in the Office Validation forums
http://social.microsoft.com/Forums/en-US/genuineoffice/threads and include a Diagnostic Report.
To generate a Diagnostic Report download and run the Genuine Diagnostics tool (MGADiag.exe) at this link
http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into the new thread you have created in the Office Validation forum.
Thank you,
Darin MS