Answered by:
Renew after reinstall OneCare

Question
-
After reinstall my Onecare, it asked me to renew when the window live Onecare open up. I clicked on the renew button and it takes me to Window Onecare activation screen. I put in my window live id email address and password and submit, I kept getting error message stating the email address or password is incorrect. Using the same email address & password, I can sign into my microsoft account except OneCare. Can anyone help or advice how can I reactivate my Onecare. My subscription don't end till Jun2010.
Monday, December 7, 2009 9:56 PM
Answers
-
If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.
If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.
How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.
If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/f5ce50e4-9165-40a5-891b-fe5d0659738b
For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm
If the LiveID *is* correct and you can see the status of your subscription when using it to sign in at https://billing.microsoft.com then you may be using a password longer than 8 characters, which causes issues with OneCare activation. Shorten the password at http://account.live.com and active. After activation, you can change the password again, if desired.
-steve
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~- Marked as answer by Stephen BootsMVP, Moderator Monday, December 7, 2009 10:32 PM
Monday, December 7, 2009 10:32 PMModerator
All replies
-
If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.
If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.
How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.
If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/f5ce50e4-9165-40a5-891b-fe5d0659738b
For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm
If the LiveID *is* correct and you can see the status of your subscription when using it to sign in at https://billing.microsoft.com then you may be using a password longer than 8 characters, which causes issues with OneCare activation. Shorten the password at http://account.live.com and active. After activation, you can change the password again, if desired.
-steve
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~- Marked as answer by Stephen BootsMVP, Moderator Monday, December 7, 2009 10:32 PM
Monday, December 7, 2009 10:32 PMModerator -
Thanks Stephen, it works once I changed my password to a shorter one.Monday, December 7, 2009 10:44 PM
-
Excellent - thanks for confirming. Yes, it is a stupid bug. :-)
-steve
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~Tuesday, December 8, 2009 1:20 PMModerator