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I am trying to apply for a genuine product key for Windows XP Pro through the windows genuine advantage kit. RRS feed

  • Question

  • I am trying to apply for a genuine product key for windows xp pro. apparently the former employee I replaced had installed xp pro when there was already xp home edition on this computer. now i am having to deal with getting this straigtened out. when I go to the windows genuine advantage kit it says this: the windows genuine advantage kit for windows xp is currently only available to users of known invalid product keys for windows xp professional and windows xp home. any help would be great.
    Monday, April 9, 2007 2:19 PM

Answers

  • Hi Anonymous,

     

      To use the Product Key Update tool (http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx) the Product Key that you are switching to has to me compatible with the version of Windows XP that is running on the computer. In your Diagnostic Report (line 9) it says "Windows OS version: 5.1.2600.2.00010100.2.0.med" This means you are running Windows XP Media Center Edition. XP Product Keys are XP Version specific, so to use the Product Key Update tool to switch to a Genuine Product Key, the key will need to be a Windows XP Media Center Edition key. If you wish to use a XP Home or XP Pro key, you will need to install XP Home or XP Pro (respectively) and in this case, you can just use the Genuine key during install and not need to use the Product Key Update tool at all.

     

     

      Thank you,

    Darin Smith

    WGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Tuesday, April 10, 2007 11:20 PM

All replies

  • I am trying to apply for a genuine product key for Windows XP Pro through the windows genuine advantage kit.
    Monday, April 9, 2007 10:52 PM
  • In order to resolve your non-genuine licensing issue, please visit: www.microsoft.com/genuine and click on "Validate Windows". When validation fails, you'll see a button to click on which will provide information on how to acquire a WGA Kit.

    Tuesday, April 10, 2007 2:08 AM
    Moderator
  • Anonymous:

     

    Please follow these steps for assistance:

    Step 1 is to download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Tuesday, April 10, 2007 8:18 AM
  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------

     

     

     

    The original copy of windows is XP Home purchased with the computer from Dell. I was told by someone at microsoft i could update this to XP Pro (which is what is on here now appaerently,) without having to re-install windows. There is to much valueable info on the computer to chance losing it by not getting it backed up so that is why my boss wants to just update this and get it fixed.

     

     

    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Windows Product Key: *****-*****-6HTWV-M7DKM-T4BFB
    Windows Product Key Hash: h1VQRJd8gJQeOcqSoO1jxAHeFwQ=
    Windows Product ID: 55034-365-1914607-22971
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    ID: 6063414a-fd72-47e4-9893-889f40ea20a6
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.18.5
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-530-645

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: c:\windows\system32\winlogon.exe

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>6063414a-fd72-47e4-9893-889f40ea20a6</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><PKey>*****-*****-*****-*****-T4BFB</PKey><PID>55034-365-1914607-22971</PID><PIDType>5</PIDType><SID>S-1-5-21-1935655697-448539723-839522115</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>OptiPlex 170L                </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="3"/><Date>20050121000000.000000+000</Date></BIOS><HWID>88473FE70184806D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17056</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Tuesday, April 10, 2007 6:55 PM
  • Hi Anonymous,

     

      To use the Product Key Update tool (http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx) the Product Key that you are switching to has to me compatible with the version of Windows XP that is running on the computer. In your Diagnostic Report (line 9) it says "Windows OS version: 5.1.2600.2.00010100.2.0.med" This means you are running Windows XP Media Center Edition. XP Product Keys are XP Version specific, so to use the Product Key Update tool to switch to a Genuine Product Key, the key will need to be a Windows XP Media Center Edition key. If you wish to use a XP Home or XP Pro key, you will need to install XP Home or XP Pro (respectively) and in this case, you can just use the Genuine key during install and not need to use the Product Key Update tool at all.

     

     

      Thank you,

    Darin Smith

    WGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Tuesday, April 10, 2007 11:20 PM