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Unauthorized Change Made.... Blah RRS feed

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    Okay, here's my log :

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-6B3XT-GC8RK-84RX9
    Windows Product Key Hash: uGsHuXKJrcFoegGdeNtPn25ys+8=
    Windows Product ID: 89580-OEM-7200822-81192
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    ID: {5CD52973-CE8A-4071-9C98-AD0A0DE3E927}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    Microsoft Office Publisher 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5CD52973-CE8A-4071-9C98-AD0A0DE3E927}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-84RX9</PKey><PID>89580-OEM-7200822-81192</PID><PIDType>8</PIDType><SID>S-1-5-21-2117308403-3685640687-1059016274</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>D5468AT-ABA a123l</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.09</Version><SMBIOSVersion major="2" minor="4"/><Date>20070111000000.000000+000</Date></BIOS><HWID>13333507018400FC</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65666</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0019-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Publisher 2007</Name><Ver>12</Ver><Val>8713D47B06F8A62</Val><Hash>T1P513NADO5JgFooATqyANEE5B8=</Hash><Pid>81613-305-5283415-62071</Pid><PidType>10</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAQABAAAAAgABAAEAJJTM637I/LkQoqp2SOTMo0CC8vRs/ACcrFbsOw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP-CPC  ASUSACPI
      FACP   HP-CPC  ASUSACPI
      HPET   HP-CPC  ASUSACPI
      MCFG   HP-CPC  ASUSACPI
      SSDT   HP-CPC  ASUSACPI
      SSDT   HP-CPC  ASUSACPI


     So very frustrating, I've lost access to the control panel, and system properties.. I went into services, and did the whole restart and make sure the software licensing was running, and it'll 'start' but then stop automatically, and pop up that error.

    The only thing that was done differently, was installing that bloody live onecare! which is now uninstalled (argh).. thats the only thing that was installed, and whether it be coincidence, that's when all this trouble started.

    I can't do a system restore either..

    it does the updates, says it has 3, completes 100% then reboots and says it didn't work properly and needs to revert back.. which takes forever...

    Do I make sense ? lol.. everything is genuine, so i don't know what half the stuff means.. i am not however, getting the little thing in the bottom right hand corner telling me its not genuine :) I've just noticed that it says 103 Blocked VLK for my Office? Doesn't that mean it's fake? lol.. Strange really, should I uninstall it? and reinstall it again?

    Thursday, March 26, 2009 12:53 AM

Answers

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    Hello FrustratedNelle,

        

      The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

    Service Restart steps:

    If you have access to the Start button:
    1) Click the Start button
    2) Type: cmd in the Start Search field
    3) At the top the Start window, you will see cmd.exe
    4) Right Click cmd.exe and select Run as Administrator
    5) Type: net start slsvc

    If you do not have access to the Start button:
    1) Click the option that launches an Internet Browser
    2) A Browser will open, type: %windir%\system32 into the address field
    3) Find the file cmd.exe
    4) Right Click on the cmd.exe and select Run as Administrator
    5) Type: net start slsvc


    A) If the error message is either:

                   "System Error 3 has occured, The system cannot find the Path specified."
    or
                    "System Error 2 has occured, The system can not find the File specified"

    Then go to the main Vista Validation forum page     http://social.microsoft.com/Forums/en-US/genuinevista/threads/ , look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"



    B) If you get any other error, please follow and answer the below steps and questions

    1) What was the Full error message, you received, when you attempted to restart the Service?
    2) Have you recently installed or replaced any Hardware or Software?
    3) Do you have any Registry Cleaner software installed?  (include the name and version)
    4) Do you have a Anti-Virus program that is up-to-date with all updates and signature files?
       a) If so, run a complete scan... Did it find anything?
       b) Also go to     http://onecare.live.com/site/en-us/center/whatsnew.htm and run a complete scan using the OneCare Safety Scan for Windows Vista... Did it find anything?

    Thank you,
    Darin MS

    P.S.

      If you wish to uninstall anything, please Reboot Vista in Safe Mode. In Safe Mode, you are able access the Control Panel and Uninstall as you normally would.

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Thursday, March 26, 2009 7:09 PM

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    Oh what am I saying 8-) I can't uninstall it!! lol Cause I can't get into Programs and Features *stamps foot*
    Thursday, March 26, 2009 12:55 AM
  • Question
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    Hello FrustratedNelle,

        

      The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

    Service Restart steps:

    If you have access to the Start button:
    1) Click the Start button
    2) Type: cmd in the Start Search field
    3) At the top the Start window, you will see cmd.exe
    4) Right Click cmd.exe and select Run as Administrator
    5) Type: net start slsvc

    If you do not have access to the Start button:
    1) Click the option that launches an Internet Browser
    2) A Browser will open, type: %windir%\system32 into the address field
    3) Find the file cmd.exe
    4) Right Click on the cmd.exe and select Run as Administrator
    5) Type: net start slsvc


    A) If the error message is either:

                   "System Error 3 has occured, The system cannot find the Path specified."
    or
                    "System Error 2 has occured, The system can not find the File specified"

    Then go to the main Vista Validation forum page     http://social.microsoft.com/Forums/en-US/genuinevista/threads/ , look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"



    B) If you get any other error, please follow and answer the below steps and questions

    1) What was the Full error message, you received, when you attempted to restart the Service?
    2) Have you recently installed or replaced any Hardware or Software?
    3) Do you have any Registry Cleaner software installed?  (include the name and version)
    4) Do you have a Anti-Virus program that is up-to-date with all updates and signature files?
       a) If so, run a complete scan... Did it find anything?
       b) Also go to     http://onecare.live.com/site/en-us/center/whatsnew.htm and run a complete scan using the OneCare Safety Scan for Windows Vista... Did it find anything?

    Thank you,
    Darin MS

    P.S.

      If you wish to uninstall anything, please Reboot Vista in Safe Mode. In Safe Mode, you are able access the Control Panel and Uninstall as you normally would.

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Thursday, March 26, 2009 7:09 PM