Answered by:
Vista Home Premium Product Key not Valid

Question
-
I Just bought the Vista Home Premium Upgrade and when I try to install it and it asks for the producy key it says its not valid so instead of installing without it and play the 30 day game is there anyway to check it to see what's wrong with it or to get a valid one?
Diagnostic Report (1.7.0012.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Detailed Status: N/A
Windows Product Key: *****-*****-9TCCK-JPCBM-B2FQ8
Windows Product Key Hash: B/IohRcCzV6LJrex8WpCdnxgTvg=
Windows Product ID: 55274-OEM-2211906-00803
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010100.2.0.med
ID: 60ea7c06-0e59-422f-a727-d7b01a59f106
Is Admin: Yes
AutoDial: No
Registry: 0x0
WGA Version: Registered, 1.7.17.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
Resolution Status: N/ANotifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.17.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: MicrosoftOGA Data-->
Office Status: 109 N/A
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-3178-80070002Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>60ea7c06-0e59-422f-a727-d7b01a59f106</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><PKey>*****-*****-*****-*****-B2FQ8</PKey><PID>55274-OEM-2211906-00803</PID><PIDType>2</PIDType><SID>S-1-5-21-752017188-43288822-930521475</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>DF200A-ABA M260N</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3.28 </Version><SMBIOSVersion major="2" minor="3"/><Date>20040827000000.000000+000</Date><SLPBIOS>HP PAVILION</SLPBIOS></BIOS><HWID>02C1361701848063</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>Pavilion</model></SBID><OEM/></MachineData> <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>I Just bought the Vista Home Premium Upgrade and when I try to install it and it asks for the producy key it says its not valid so instead of installing without it and play the 30 day game is there anyway to check it to see what's wrong with it or to get a valid one?
Wednesday, April 18, 2007 7:23 AM
Answers
-
Please make sure you're installing the upgrade from an exisiting qualifying OS. So if you're upgrading from XP, you need to have XP installed on the computer before you can run the upgrade.
Wednesday, April 18, 2007 7:26 PM -
Hi Chris,
Please open a free service request by visiting: https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860& and post your confirmation number here. I'll contact you directly so we can figure out the cause of your issue. Thank you!
Wednesday, April 18, 2007 8:21 PM
All replies
-
Please make sure you're installing the upgrade from an exisiting qualifying OS. So if you're upgrading from XP, you need to have XP installed on the computer before you can run the upgrade.
Wednesday, April 18, 2007 7:26 PM -
Hi Chris,
Please open a free service request by visiting: https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860& and post your confirmation number here. I'll contact you directly so we can figure out the cause of your issue. Thank you!
Wednesday, April 18, 2007 8:21 PM