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Cannot validate windows vista - Validation Error 0xc004c533 RRS feed

  • Question

  • Hello. I seem to have a bit of a problem. I returned home from work today and turned on my HP laptop to find that it is now asking for a windows activation key. It gives me the option to activate it or if I wait, I can activate it later. So far I have been choosing to activate later so that I can continue to use it. I have researched this issue a little to find some information about some fixes that I have tried but none seem to work. I tried validating windows on the microsoft validation website but it gives me the error 'Validation Incomplete: The validation service is unable to determine whether this copy of Windows Vista is genuine.' and the error code below it is 0xc004c533. Can anyone help me figure out how I can confirm that my windows vista is valid?

    Also, I have had this laptop for about a year now. Recently the laptop was sent to HP for repair which they replaced the motherboard due to some problems with the wireless adapter and overheating and I got the laptop back about 2 weeks ago. I've been running windows update to allow for all necessary updates including service pack 1 up until now but  now I am getting some error about piracy or whatever. Please help me to resolve this issue. If you need some additional information, please let me know and how exactly I can acquire that information for you. Thank you in advance.
    • Changed type Stephen Holm Monday, December 22, 2008 10:02 PM
    Monday, December 22, 2008 7:52 PM

Answers

  • Hello Xfyre713


    Please review the following Knowledge Base (KB) article and refer to the resolution portion of the webpage:

     

    KB931573 – You may be prompted to activate Windows Vista on a computer on which Windows Vista was already activated by a Volume License or OEM installation

     

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;931573 

     

    If the above does not resolve your issue, please follow the steps below. If the first set of steps does not resolve, move on to the next set of steps.

     

    ----------------------------------------------------------------------------------------

    Step set #1

     

    1) Open Internet Explorer

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    6) Hit the Enter key

    7) Reboot 2 times

     

    -------------------------------------------------------------------------------------

    Step set #2

     

    1) Open Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select Run as Administrator

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Reboot Twice

    11) Windows Vista may require you to enter a Product Key [use the Certificate of Authenticity (COA)] SLP Product Key found on the sticker on the side or bottom of your computer and activate. Use the Activate by Phone method outlined below.

    From the Desktop:

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.

    Also you may reference the following site for various Telephone Activation Centers:

    http://support.microsoft.com/kb/326851

    Thank you for visiting the Genuine Advantage forum.



    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Monday, December 22, 2008 8:58 PM
    • Marked as answer by Stephen Holm Monday, December 22, 2008 10:12 PM
    Monday, December 22, 2008 8:56 PM

All replies

  • Here is the report from the diagnostic tool:

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c533
    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {74A7331B-E05A-474D-A969-CF606A63E573}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{74A7331B-E05A-474D-A969-CF606A63E573}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2047364819-2691903796-2533531715</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6000 (RP165UA#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.40    </Version><SMBIOSVersion major="2" minor="4"/><Date>20080801000000.000000+000</Date></BIOS><HWID>1E323507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500061-02-1033-6000.0000-2072008
    Installation ID: 330553490530065532873880428360365284781292539375566713
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WQD8Q
    License Status: Notification
    Notification Reason: 0xC004F057.

    HWID Data-->
    HWID Hash Current: OgAAAAEABQABAAEAAgABAAAAAwABAAEAJJQimqiIWtliHgrl1FRIJAxQ4ABqWfL04gwqX7w4rFb6/A==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP        APIC 
      FACP   HP      MCP51M 
      HPET   PTLTD   HPETTBL
      BOOT   HP  $SBFTBL$
      MCFG   HP        MCFG 
      SSDT   PTLTD   POWERNOW


     

    Monday, December 22, 2008 8:01 PM
  •  
    Hello. I seem to have a bit of a problem. I returned home from work today and turned on my HP laptop to find that it is now asking for a windows activation key. It gives me the option to activate it or if I wait, I can activate it later. So far I have been choosing to activate later so that I can continue to use it. I have researched this issue a little to find some information about some fixes that I have tried but none seem to work. I tried validating windows on the microsoft validation website but it gives me the error 'Validation Incomplete: The validation service is unable to determine whether this copy of Windows Vista is genuine.' and the error code below it is 0xc004c533. Can anyone help me figure out how I can confirm that my windows vista is valid?

    Also, I have had this laptop for about a year now. Recently the laptop was sent to HP for repair which they replaced the motherboard due to some problems with the wireless adapter and overheating and I got the laptop back about 2 weeks ago. I've been running windows update to allow for all necessary updates including service pack 1 up until now but  now I am getting some error about piracy or whatever. Please help me to resolve this issue. If you need some additional information, please let me know and how exactly I can acquire that information for you. Thank you in advance.
  • Here is the report from the diagnostic tool:

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c533
    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {74A7331B-E05A-474D-A969-CF606A63E573}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{74A7331B-E05A-474D-A969-CF606A63E573}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2047364819-2691903796-2533531715</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6000 (RP165UA#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.40    </Version><SMBIOSVersion major="2" minor="4"/><Date>20080801000000.000000+000</Date></BIOS><HWID>1E323507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500061-02-1033-6000.0000-2072008
    Installation ID: 330553490530065532873880428360365284781292539375566713
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WQD8Q
    License Status: Notification
    Notification Reason: 0xC004F057.

    HWID Data-->
    HWID Hash Current: OgAAAAEABQABAAEAAgABAAAAAwABAAEAJJQimqiIWtliHgrl1FRIJAxQ4ABqWfL04gwqX7w4rFb6/A==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP        APIC 
      FACP   HP      MCP51M 
      HPET   PTLTD   HPETTBL
      BOOT   HP  $SBFTBL$
      MCFG   HP        MCFG 
      SSDT   PTLTD   POWERNOW


  • Merged by Stephen Holm Monday, December 22, 2008 10:03 PM
  • Marked as answer by Stephen Holm Monday, December 22, 2008 10:12 PM
  • Unmarked as answer by Stephen Holm Monday, December 22, 2008 10:12 PM
Monday, December 22, 2008 8:39 PM
  • Hello Xfyre713


    Please review the following Knowledge Base (KB) article and refer to the resolution portion of the webpage:

     

    KB931573 – You may be prompted to activate Windows Vista on a computer on which Windows Vista was already activated by a Volume License or OEM installation

     

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;931573 

     

    If the above does not resolve your issue, please follow the steps below. If the first set of steps does not resolve, move on to the next set of steps.

     

    ----------------------------------------------------------------------------------------

    Step set #1

     

    1) Open Internet Explorer

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    6) Hit the Enter key

    7) Reboot 2 times

     

    -------------------------------------------------------------------------------------

    Step set #2

     

    1) Open Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select Run as Administrator

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Reboot Twice

    11) Windows Vista may require you to enter a Product Key [use the Certificate of Authenticity (COA)] SLP Product Key found on the sticker on the side or bottom of your computer and activate. Use the Activate by Phone method outlined below.

    From the Desktop:

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.

    Also you may reference the following site for various Telephone Activation Centers:

    http://support.microsoft.com/kb/326851

    Thank you for visiting the Genuine Advantage forum.



    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Monday, December 22, 2008 8:58 PM
    • Marked as answer by Stephen Holm Monday, December 22, 2008 10:12 PM
    Monday, December 22, 2008 8:56 PM
  • Mr. Holm,

    Thank you for your reply. I now have a new problem. I tried going through all three steps that you provided. This first one I tried had me download an update which in the end told me that it didn't pertain to my system or something like that. I then tried the second step of entering the simple script into cmd.exe but it did nothing. Finally, I attempted the third step which ended up with me booting up to my login screen, entering my password, and now seeing a screen that tells me I need to reinstall windows vista with the cd. I usually wouldn't find this to be a problem however, I do not have the installation disks to complete this task.  Is there any way I could work around this? Also, I happen to an older compaq notebook that had come with reinstallation cd's for windows xp. Could I use those disks to downgrade my system to windows xp without there being any hardware conflict, installation problems, or product registation issues? Any information you could provide would be extremely appreciative at this point.

    Thank you,

    Brian
    Monday, December 22, 2008 9:53 PM
  • To anyone who comes across this forum - a word of warning.  The steps provided here by Mr Holm are incomplete. I had an identical probem to xfyre713 and followed the steps resulting in the same new problem where it was asking me to reinstall Windows.  After contacting Microsoft directly, they accessed my laptop remotely through Windows Easy Access and talked me through what they were doing on the phone.  After directing her to this forum, the techie said that because I'd followed these incomplete steps and then rebooted, the restart actually corrupted some files leading for the request to reinstall Windows.  Luckily they could salvage it from their end and prevented a needless reinstall and having to trawl through 3 years worth of updates.  I'm not saying there was any malice intended here but my advice would be to make 100% sure that the steps you're following are the correct ones before carrying them out as I did.  I was told that even though this is on Microsoft's forum, it is still a forum and therefore anybody can post anything.  I'm going to sound like a plant but if in doubt, phone Microsoft.  Their service was excellent, I wasn't on hold at all and the problem was fixed within 15-20 minutes.  I know this an old topic but hope this helps anybody else who comes along and I hope they read this far down before trying out the above "remedy".
    Thursday, November 25, 2010 1:39 PM
  • "cherd84" wrote in message news:2de26f06-4435-42d1-9fed-e5d1d1f7c6b9...
    To anyone who comes across this forum - a word of warning.  The steps provided here by Mr Holm are incomplete. I had an identical probem to xfyre713 and followed the steps resulting in the same new problem where it was asking me to reinstall Windows.  After contacting Microsoft directly, they accessed my laptop remotely through Windows Easy Access and talked me through what they were doing on the phone.  After directing her to this forum, the techie said that because I'd followed these incomplete steps and then rebooted, the restart actually corrupted some files leading for the request to reinstall Windows.  Luckily they could salvage it from their end and prevented a needless reinstall and having to trawl through 3 years worth of updates.  I'm not saying there was any malice intended here but my advice would be to make 100% sure that the steps you're following are the correct ones before carrying them out as I did.  I was told that even though this is on Microsoft's forum, it is still a forum and therefore anybody can post anything.  I'm going to sound like a plant but if in doubt, phone Microsoft.  Their service was excellent, I wasn't on hold at all and the problem was fixed within 15-20 minutes.  I know this an old topic but hope this helps anybody else who comes along and I hope they read this far down before trying out the above "remedy".

    Mr Holm has not posted to these groups for many months - you should try looking for more recent posts relevant to your problems, or creating your own thread, details those problems, including an MGADiag report.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, November 25, 2010 2:29 PM
    Moderator