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Vista Falsely Claiming not Genuine RRS feed

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    I've been running Vista for over a year and half and now Windows claims that Vista is not Genuine. I bought the CD's from the store, and I have the key so it is genuine. When I ran the Diagnostic Tool I had a file mismatch (C:\Windows\system32\drivers\Spsys.sys) but fixed that by going into the CMD prompt and doing the sfc/scannow function. When I tried to Validate Vista again it still says Not Genuine . The second time, the Diagnostic Tool says (Software Licensing service is not running. The second report is down below). So I went into the CMD Prompt as an Admin and did net start slsvc . When I did this I get; The Software Licensing service could not be started. A system error has occurred. System error 183 has occurred. Can not create a file when that file already exists. I am now out of ideas and have no clue what to do. any ideas would be very helpful. Thanks Draco.



    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-J93WT-MMH72-TTMR3
    Windows Product Key Hash: HU5qdjGmo7Jrs9vVdjszJjaTo74=
    Windows Product ID: 89578-023-0954064-71126
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {DDBE3503-68D7-440C-9E4A-9671EAB25716}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error: T:20080726085959878-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DDBE3503-68D7-440C-9E4A-9671EAB25716}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TTMR3</PKey><PID>89578-023-0954064-71126</PID><PIDType>5</PIDType><SID>S-1-5-21-2417804654-2761255097-1255851393</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P35-DS3L</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F6</Version><SMBIOSVersion major="2" minor="4"/><Date>20071105000000.000000+000</Date></BIOS><HWID>DC313507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: OAAAAAEABgABAAEAAQABAAAAAgABAAEA6GHqx7a9mLIYn1rZdOaI/eJfaB4QMPL0TDaEP6xWRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GBT           GBTUACPI
      FACP            GBT           GBTUACPI
      HPET            GBT           GBTUACPI
      MCFG            GBT           GBTUACPI
      SSDT            PmRef        Cpu0Ist
      SSDT            PmRef        Cpu0Ist


    • Edited by Mr_Draco Friday, August 7, 2009 2:51 AM
    Friday, August 7, 2009 2:49 AM

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    Hello Mr_Draco,

      This is very odd, I agree that the issue is a "Software Licensing Service has Stopped" issue (and I've seen allot of them) but I have never seen a System Error 183" before.

      What I would like you to do is follow the below set of steps. It is basically what you have already tried, but I want to confirm you followed all the steps and still get the 'System Error 183'. 

    ----------------------------------------------------------------
    The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

     

    Service Restart steps:

    (If you have access to the Start button):

    1)    Click the Start button

    2)    Type: cmd in the Start Search field

    3)    At the top the Start window, you will see cmd.exe

    4)    Right Click cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    (If you do not have access to the Start button):

    1)    Click the option that launches an Internet Browser

    2)    A Browser will open, type: %windir%\system32 into the address field

    3)    Find the file cmd.exe

    4)    Right Click on the cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    A)   If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified": Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

     

    B)   If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is, but the likely causes are either Malware Infection or failing Hard Drive. The only resolution we can suggest is reinstall Vista.

     

    C)   If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com

    -------------------------------------------------------------------------------

    If you get any of the System Errors listed above, follow the recommeded course of action. 
    If you still get the System Error183, then I would like you to create a (no cost) service request at http://go.microsoft.com/fwlink/?linkid=52029

    Thank you,
    Darin MS 

    Friday, August 7, 2009 5:55 PM

All replies

  • Question
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    Hello Mr_Draco,

      This is very odd, I agree that the issue is a "Software Licensing Service has Stopped" issue (and I've seen allot of them) but I have never seen a System Error 183" before.

      What I would like you to do is follow the below set of steps. It is basically what you have already tried, but I want to confirm you followed all the steps and still get the 'System Error 183'. 

    ----------------------------------------------------------------
    The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

     

    Service Restart steps:

    (If you have access to the Start button):

    1)    Click the Start button

    2)    Type: cmd in the Start Search field

    3)    At the top the Start window, you will see cmd.exe

    4)    Right Click cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    (If you do not have access to the Start button):

    1)    Click the option that launches an Internet Browser

    2)    A Browser will open, type: %windir%\system32 into the address field

    3)    Find the file cmd.exe

    4)    Right Click on the cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    A)   If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified": Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

     

    B)   If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is, but the likely causes are either Malware Infection or failing Hard Drive. The only resolution we can suggest is reinstall Vista.

     

    C)   If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com

    -------------------------------------------------------------------------------

    If you get any of the System Errors listed above, follow the recommeded course of action. 
    If you still get the System Error183, then I would like you to create a (no cost) service request at http://go.microsoft.com/fwlink/?linkid=52029

    Thank you,
    Darin MS 

    Friday, August 7, 2009 5:55 PM
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    Thank you for your time. It did not work. I will be creating a service request.

    I wonder if there is a way to delete whatever file already exists and allow Windows to create another?

    Since this situation appears to be quite rare as you have not ran into the problem before, when i get it resolved I will be certain to post it here for you to have for future use.
    Friday, August 7, 2009 7:19 PM
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    Since this situation appears to be quite rare as you have not ran into the problem before, when i get it resolved I will be certain to post it here for you to have for future use.

    Yes, please do!

    Darin MS
    Monday, August 10, 2009 7:11 PM
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    Hey again. Time for that update I promised. I created a service request and have been in touch with Microsoft for the past week. Nothing they have come up with has worked, including a Repair Install. When I get time, I will be copying all of my files that I can't replace onto my external hard drive will be do a complete re-install of Vista.
    Saturday, August 15, 2009 2:16 PM