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One Care Renewal RRS feed

  • Question

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    I have been prompted to renew One Care.  However, when I bought my PC One Care was installed at the store.  The renewal is prompting me to log in with an ID that I did not create.  How do I move foward to renew?

     

    Thursday, October 9, 2008 3:54 PM

Answers

  • If you open One Care>Help>About, you will see the Live ID used to activate your One Care subscription. You can then contact support and they may be able to recover your password. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Another option would be to purchase a new subscription after your current subscription expires and use a Live ID and password of your choosing.

    Thursday, October 9, 2008 4:48 PM
    Moderator