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Windows Vista (TM) Build 6001 This copy of Windows is not genuine RRS feed

  • Question

  • I was trying to connect to the internet, the screen went black and when it came back on everything on the screen was enlarged. I then switched my laptop off, using the power button. When I switched it back on the message "Windows Vista (TM) Build 6001 This copy of Windows is not genuine" appeared at the bottom right-hand corner of the screen, and all the icons on the Desktop had been rearranged - with some missing. I no longer seem to have any of the Microsoft Office suite of applications on my laptop and I cannot connect to the internet. Various other tools on Vista are no longer functioning (including the 'Search' tool on the Start Menu). Please note that I have had my laptop for approximately 18 months, and it came pre-installed with a 'Genuine' copy of the Vista Home Premium Operating System, I have had no issues with the operating system prior to this occurance. Having read other threads on the forum, I downloaded and ran the 'Genuine Diagnostics tool' recommended. I obtained the following results:-

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89578-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {C8D03B04-B67C-44CF-A45A-4BAAC3D8831D}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Home and Student 2007 - 101 Not Activated
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-93-8007000d_E5ECEA81-80-8007000d_B4D0AA8B-967-8007000d

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C8D03B04-B67C-44CF-A45A-4BAAC3D8831D}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89578-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-3304335253-2120466724-4063863318</SID><SYSTEM><Manufacturer>Acer           </Manufacturer><Model>Aspire 5338                    </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.06          </Version><SMBIOSVersion major="2" minor="5"/><Date>20090414000000.000000+000</Date></BIOS><HWID/><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>215E24EACC08F34</Val><Hash>8DmXIiXqF0f/HL1Vcc/a8P1Bv5I=</Hash><Pid>81602-922-0455851-68810</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500211-02-2057-6001.0000-2682009
    Installation ID: 172751790041123173271805103796828780560014564711825200
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 6CJ97
    License Status: Notification
    Notification Reason: 0xC004F032.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAIAAQABAAAAAwABAAEAeqgWY16BEsf6Qq4mZBPy9GxHwm+Gx6xWRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   INTEL   CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      SLIC   ACRSYS  ACRPRDCT
      SSDT   BrtRef  DD01BRT
      SSDT   BrtRef  DD01BRT

    Friday, February 11, 2011 2:11 PM

Answers

  • "josh200" wrote in message news:14809c7f-2b14-474f-9cdd-6c79be7096ea...

    I had a look at the article and I didn't really understand it. Do I have to buy a disk? And how do I make the disk? I also didn't understand the part about configuring the bios so that the cd/dvd drive is the first thing to boot.

    Thankyou.


    The instructions to create a System Repair disk are here
     
    On most systems the Hard drive boots first - so to be able to boot from the CD or DVD drive you have to change something before the Windows boot takes place.
    In many systems there;s an option that appears just after you switch the machine on, the says something along the lines of
    "Press F12 to change Boot Device" - check your manual for what the proper keystroke is, and use that, and boot from the CD/DVD instead of the HD.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, February 22, 2011 7:45 PM
    Moderator

All replies

  • "josh200" wrote in message news:13d96784-e51f-4751-b23e-b7292e41c2d0...

    I was trying to connect to the internet, the screen went black and when it came back on everything on the screen was enlarged. I then switched my laptop off, using the power button. When I switched it back on the message "Windows Vista (TM) Build 6001 This copy of Windows is not genuine" appeared at the bottom right-hand corner of the screen, and all the icons on the Desktop had been rearranged - with some missing. I no longer seem to have any of the Microsoft Office suite of applications on my laptop and I cannot connect to the internet. Various other tools on Vista are no longer functioning (including the 'Search' tool on the Start Menu). Please note that I have had my laptop for approximately 18 months, and it came pre-installed with a 'Genuine' copy of the Vista Home Premium Operating System, I have had no issues with the operating system prior to this occurance. Having read other threads on the forum, I downloaded and ran the 'Genuine Diagnostics tool' recommended. I obtained the following results:-

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89578-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003

    Other data-->
    SYSTEM><Manufacturer>Acer           </Manufacturer><Model>Aspire 5338                    </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.06          </Version><SMBIOSVersion major="2" minor="5"/><Date>20090414000000.000000+000</Date></BIOS

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Partial Product Key: 6CJ97
    License Status: Notification
    Notification Reason: 0xC004F032.

    Your Diagnostic Report suggests that Vista's Licensing Store may be corrupt or its data may be messed up in some way.  Please try the below steps to recreate the Store with the correct data.
     
    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, February 11, 2011 10:54 PM
    Moderator
  • Hi,

    I tried what you told me to do, and I made sure that I followed the steps perfectly. However, now I cannot log onto my computer. Do you know what I should do next?

    Thankyou,

    Joshua.

    Tuesday, February 15, 2011 9:35 PM
  • "josh200" wrote in message news:833c28e1-08bf-497a-8525-b58b636ee6b5...

    Hi,

    I tried what you told me to do, and I made sure that I followed the steps perfectly. However, now I cannot log onto my computer. Do you know what I should do next?

    Thankyou,

    Joshua.

     

    Did you get all the way through the 'fix'?4
    What happens when you boot the computer? what do you see on screen?
    What happens if you boot to Safe Mode?
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, February 15, 2011 10:04 PM
    Moderator
  • I got all the way through all of the steps. When I boot my computer it loads up with the log in screen as usual, but when I enter my password, instead of logging in it say's 'logging out' and then I am returned back to the log in screen. I do not know how to boot my computer in safe mode.

    Thankyou.

    Wednesday, February 16, 2011 3:58 PM
  • "josh200" wrote in message news:5107b281-21bb-49ea-bf37-aa6e84a96230...

    I got all the way through all of the steps. When I boot my computer it loads up with the log in screen as usual, but when I enter my password, instead of logging in it say's 'logging out' and then I am returned back to the log in screen. I do not know how to boot my computer in safe mode.

    Thankyou.


    To boot into Safe Mode, when you switch the machine on, start tapping the F8 key about 1-2 times/sec - this should bring up ythe advanced boot menu, and you can select the Safe Mode option from there.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, February 16, 2011 11:14 PM
    Moderator
  • Hi,

    I booted my computer in safe mode, and the same thing happened again.

    Thankyou.

    Thursday, February 17, 2011 11:32 AM
  • "josh200" wrote in message news:c84af090-b714-439c-9fc0-eb69d9b7ab09...

    Hi,

    I booted my computer in safe mode, and the same thing happened again.

    Thankyou.


    OK - try Last Known Good Configuration from the Advanced Boot Menu.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, February 17, 2011 11:55 AM
    Moderator
  • Hi,

    I tried that and the same happened again.

    Thankyou.

    Thursday, February 17, 2011 12:59 PM
  • "josh200" wrote in message news:569fa60e-8bf4-457d-b732-cfd7a97cf372...

    Hi,

    I tried that and the same happened again.

    Thankyou.


    If you have the option to Repair Windows from the Boot Menu, take that , and then try a Startup repair. Hopefully it will either fix the problem, or give us some data to work with.
    Make sure that you make a note of the errors that it does find before you reboot, if the fixing fails.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, February 17, 2011 1:52 PM
    Moderator
  • Hi

    I did repair computer from the safemode screen, followed the steps and when attempted to start-up repair it told me there was no problem to detect. It then said this:

    If you have recently attached a device to this computer, such as a camera or portable music player, remove it and restart your computer. If you continue to see this message contact your system administrator or computer manufacturer for assistance.

    Regarding this, I don't have any such thing attached to my computer.

    Thankyou

    Thursday, February 17, 2011 8:26 PM
  • "josh200" wrote in message news:4c56de09-5182-4c24-82b4-7abb83059e2a...

    Hi

    I did repair computer from the safemode screen, followed the steps and when attempted to start-up repair it told me there was no problem to detect. It then said this:

    If you have recently attached a device to this computer, such as a camera or portable music player, remove it and restart your computer. If you continue to see this message contact your system administrator or computer manufacturer for assistance.

    Regarding this, I don't have any such thing attached to my computer.

    Thankyou

    I think it's likely that your User Profile has been corrupted somewhere along the way.
    If you go back into Repair mode, you should have the option to open a command prompt session.
    Take that, and once logged in,  type
    CHKDSK C:  /F
    and hit the Enter key
    see what the report comes back with (especially 'bad sectors')

     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Friday, February 18, 2011 12:41 AM
    • Unmarked as answer by Darin Smith MS Friday, February 18, 2011 12:41 AM
    • Proposed as answer by Darin Smith MS Friday, February 18, 2011 12:41 AM
    Thursday, February 17, 2011 9:28 PM
    Moderator
  • Hi,

    I did that, it gave me the results and says '0 KB in bad sectors'. I do not know what else is relevant.

    Thankyou.

    Sunday, February 20, 2011 3:21 PM
  • "josh200" wrote in message news:1d48007e-7d38-4bb4-9714-e4051b44a937...

    Hi,

    I did that, it gave me the results and says '0 KB in bad sectors'. I do not know what else is relevant.

    Thankyou.


    OK - that's good - Did the report say that it had fixed any errors?
    Please read the following article on how to run the SFC command from the command prompt in Recovery mode
     
    It's not as difficult as it looks - at least after you've done it once or twice :)
    Run the scan, and then see if that enables you to log on. If it does, post back with a new MGADiag report.
     
    If not, then I suggest that you post your current problem to the Vista Repair Answers forum here, where specialists can assist better than I can.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 20, 2011 4:37 PM
    Moderator
  • I had a look at the article and I didn't really understand it. Do I have to buy a disk? And how do I make the disk? I also didn't understand the part about configuring the bios so that the cd/dvd drive is the first thing to boot.

    Thankyou.

    Tuesday, February 22, 2011 7:24 PM
  • "josh200" wrote in message news:14809c7f-2b14-474f-9cdd-6c79be7096ea...

    I had a look at the article and I didn't really understand it. Do I have to buy a disk? And how do I make the disk? I also didn't understand the part about configuring the bios so that the cd/dvd drive is the first thing to boot.

    Thankyou.


    The instructions to create a System Repair disk are here
     
    On most systems the Hard drive boots first - so to be able to boot from the CD or DVD drive you have to change something before the Windows boot takes place.
    In many systems there;s an option that appears just after you switch the machine on, the says something along the lines of
    "Press F12 to change Boot Device" - check your manual for what the proper keystroke is, and use that, and boot from the CD/DVD instead of the HD.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, February 22, 2011 7:45 PM
    Moderator