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decided to purchase a genuine, bought the license.. then of course, probelms with activation RRS feed

  • Question

  • I can't understand why M$ with the billions of dollars they have can't create a simple system to validate computers illegally loaded with software.  I purchased this computer from a reseller that failed to do so, unfortunately my girlfriend when she picked it up did not advise him of his mistake.. nor would she have known how to check anyways.

     

    My desire was honest,  spend $125 and validate.  MS takes my money then provides me a error and no easy way to validate.

     

    Does anyone want to help me troubleshoot this, or should I just call in a refund to Amex?   I really don't want to call India and explain this for 35 minutes of my day.  I'll just reload

    Wednesday, June 13, 2007 3:58 PM

Answers

  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Windows Product Key: *****-*****-XPJB4-J4VWY-39XYW
    Windows Product Key Hash: rqzQCzgAbCkNVYnyToRfV2wjUNk=
    Windows Product ID: 55274-640-1593996-23484
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {D8296F6C-4E52-49C2-8C0B-B2BCD05DE39B}
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D8296F6C-4E52-49C2-8C0B-B2BCD05DE39B}</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-39XYW</PKey><PID>55274-640-1593996-23484</PID><PIDType>1</PIDType><SID>S-1-5-21-725345543-796845957-2147082517</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO., LTD</Manufacturer><Model>MS-7125</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20050311000000.000000+000</Date></BIOS><HWID>2681351701844076</HWID><UserLCID>041E</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>SE Asia Standard Time(GMT+07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57500</Pid><PidType>14</PidType></Product><Product GUID="{9011041E-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>74068-640-0000106-57839</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Wednesday, June 13, 2007 4:01 PM
  • Whatajoke,

     

    Right now, your computer has a Volume Licensing (VL) edition of XP Pro installed (Line 8), and that installation was done with an invalid Volume Licensing Key (VLK) (Line 2).  VLKs are invalidated by Microsoft at the report of the original keyholder for such reasons as the key was lost, stolen, compromised, or misused.  Also, as in your case, MS may have invalidated the key if it was generated by a non-MS Key Generator program.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, a Volume License for XP is an upgrade-only license and can never be used as the original or base license for XP on a computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    More bad news:  Your Office 2003 Pro installation is showing as Nongenuine (Office status=114 means nongenuine).  If this comes as a surprise to you, please go back to where you purchased the installed copy of Office and let them know that it is a counterfeit copy and that you demand the genuine copy that you paid for, or a refund.  In any case, please uninstall the nongenuine installation of Office 2003 as soon as possible.

    The next step is to look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    Your first post indicated that you paid $125 to Microsoft.  What did you buy?

    Wednesday, June 13, 2007 4:21 PM
  • I have no documentation or COA with this system.  I purchased it in Thailand.

     

    I bought the pop up that MS gives me for the specific reason to re-validate when I tried to update.

    $125 was the promise MS made that would fix my XP, but its clear now that there should be some ***

    along with that statement to prevent consumers from proceeding with a purchase that is not going

    to provide a resolve for the situation.

    Right?

    Wednesday, June 13, 2007 4:26 PM
  • Whatajoke,

     

    It sounds like you are describing the Genuine Windows Offer (GWO), which is accessed by clicking on the prompts shown to you by the Windows Genuine Advantage (WGA) Notification Tool.   The GWO offers you an opportunity to purchase a WGA Kit directly from Microsoft which will allow you to Get Genuine.  The WGA Kit is limited to the edition of Windows XP that is presently installed on a computer identified with a nongenuine installation of XP----in other words, you will only be offered an option to buy XP Pro if XP Pro is installed, or you will only be offered to an option to buy XP Home if XP Home is installed.  After you complete your WGA Kit transaction, Microsoft will email you a genuine Product Key that, along with the Product Key Updater Utility, you can immediately use to try to "genuine-ize" your currently nongenuine installation of XP.  Within about 2-3 weeks, you will receive via postal mail the other part of the WGA Kit, a genuine Microsoft XP CDROM and Certificate of Authenticity.

     

    Have you checked the email address you used to order the WGA Kit to see if you have received the email with the Product Key and the link to the Product Key Updater?

     

    If you would like to follow up on your WGA Kit order, start at this link:  http://www.microsoft.com/genuine/selfhelp/orderhelp.aspx

    Wednesday, June 13, 2007 5:05 PM
  • nothing received from the email address on the order, what now?
    Wednesday, June 13, 2007 6:15 PM
  • This link is in Thai

    http://www.microsoft.com/genuine/selfhelp/orderhelp.aspx

     

    I guess I could connect using my VPN account from http://www.strongvpn.com but is there a quick

    answer on how to make it English?

    Wednesday, June 13, 2007 6:18 PM
  • Whatajoke,

     

    The contact email address shown for Thailand is:  aporders@microsoft.com

    Wednesday, June 13, 2007 7:21 PM
  • ok I will refund, but I'd like to advise anyone that is considering purchasing that there are problems with

    MS method

    Wednesday, June 13, 2007 7:22 PM
  • Whatajoke,

     

    How long has it been since you submitted the order?

     

    Did you check online spam filters to make sure the response email was not classified as spam?

     

    Was your credit card charged?

     

    The $125 you mentioned before, was that in US dollars?  If so, there may be a problem because the USD price of the WGA Kit for XP Pro is $149.  You would not have been offered the WGA Kit for XP Home, but if you were, that would have been $99 USD.

    Wednesday, June 13, 2007 7:34 PM
  • Whatajoke,

     

    Also you may file a piracy report against the store where you purchased the computer. This may not help you but it will help others who may become a victim at the location where you purchased. It is very unfortunate you became a victim. This happens often and customers such as yourself can help others. Again I am sorry for what has happened. 

     

     

    Stephen Holm, MS

    WGA Forum Manager

    Wednesday, June 13, 2007 9:02 PM
  • Sorry but I'm more upset at MS for not taking care of this situation properly.  They would rather collect my

    money and promise me something that they can't deliver.  There's no information on the order page to

    inform me that the transaction would not process.

     

    Rather they take orders from everyone and chose who they will activate and who they won't.

    Wednesday, June 13, 2007 9:06 PM
  • Whatajoke, 

     

    I am really sorry you feel this way. Follow this link http://www.microsoft.com/genuine/selfhelp/orderhelp.aspx. Immediately below the box where you can select what country is a phone number. Please call this number and talk with customer service representative. Also did you get any email replies back following the placed order?

     

     

    Stephen Holm, MS

    WGA Forum Manager

    Wednesday, June 13, 2007 10:02 PM
  • I have not called or emailed yet.  I have however checked my Amex to discover they have not charged me either.  I guess

    MS has a system that allows them to delay orders before they are placed.  They must have seen that I had a IP address

    based in Thailand and not processed the order,  figuring I was fraud.

     

    Well that works for me, I don't have to go through the trouble of requesting a refund. 

     

    Even if I did call customer service, or email as you requested... I think you are going to inform me that there are few options

    for me to convert this Windows load into a legitimate licese, correct?   I had two other systems that I was able to convert here

    in Thailand, but this system if I remember from my last (2 hour) phone call..  they informed me it was not possible.

     

    I think MS really needs to look at their policies about this,   they are accomplishing nothing and losing money.

    Thursday, June 14, 2007 6:28 AM

All replies

  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Windows Product Key: *****-*****-XPJB4-J4VWY-39XYW
    Windows Product Key Hash: rqzQCzgAbCkNVYnyToRfV2wjUNk=
    Windows Product ID: 55274-640-1593996-23484
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {D8296F6C-4E52-49C2-8C0B-B2BCD05DE39B}
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D8296F6C-4E52-49C2-8C0B-B2BCD05DE39B}</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-39XYW</PKey><PID>55274-640-1593996-23484</PID><PIDType>1</PIDType><SID>S-1-5-21-725345543-796845957-2147082517</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO., LTD</Manufacturer><Model>MS-7125</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20050311000000.000000+000</Date></BIOS><HWID>2681351701844076</HWID><UserLCID>041E</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>SE Asia Standard Time(GMT+07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57500</Pid><PidType>14</PidType></Product><Product GUID="{9011041E-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>74068-640-0000106-57839</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Wednesday, June 13, 2007 4:01 PM
  • Whatajoke,

     

    Right now, your computer has a Volume Licensing (VL) edition of XP Pro installed (Line 8), and that installation was done with an invalid Volume Licensing Key (VLK) (Line 2).  VLKs are invalidated by Microsoft at the report of the original keyholder for such reasons as the key was lost, stolen, compromised, or misused.  Also, as in your case, MS may have invalidated the key if it was generated by a non-MS Key Generator program.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, a Volume License for XP is an upgrade-only license and can never be used as the original or base license for XP on a computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    More bad news:  Your Office 2003 Pro installation is showing as Nongenuine (Office status=114 means nongenuine).  If this comes as a surprise to you, please go back to where you purchased the installed copy of Office and let them know that it is a counterfeit copy and that you demand the genuine copy that you paid for, or a refund.  In any case, please uninstall the nongenuine installation of Office 2003 as soon as possible.

    The next step is to look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    Your first post indicated that you paid $125 to Microsoft.  What did you buy?

    Wednesday, June 13, 2007 4:21 PM
  • I have no documentation or COA with this system.  I purchased it in Thailand.

     

    I bought the pop up that MS gives me for the specific reason to re-validate when I tried to update.

    $125 was the promise MS made that would fix my XP, but its clear now that there should be some ***

    along with that statement to prevent consumers from proceeding with a purchase that is not going

    to provide a resolve for the situation.

    Right?

    Wednesday, June 13, 2007 4:26 PM
  • Whatajoke,

     

    It sounds like you are describing the Genuine Windows Offer (GWO), which is accessed by clicking on the prompts shown to you by the Windows Genuine Advantage (WGA) Notification Tool.   The GWO offers you an opportunity to purchase a WGA Kit directly from Microsoft which will allow you to Get Genuine.  The WGA Kit is limited to the edition of Windows XP that is presently installed on a computer identified with a nongenuine installation of XP----in other words, you will only be offered an option to buy XP Pro if XP Pro is installed, or you will only be offered to an option to buy XP Home if XP Home is installed.  After you complete your WGA Kit transaction, Microsoft will email you a genuine Product Key that, along with the Product Key Updater Utility, you can immediately use to try to "genuine-ize" your currently nongenuine installation of XP.  Within about 2-3 weeks, you will receive via postal mail the other part of the WGA Kit, a genuine Microsoft XP CDROM and Certificate of Authenticity.

     

    Have you checked the email address you used to order the WGA Kit to see if you have received the email with the Product Key and the link to the Product Key Updater?

     

    If you would like to follow up on your WGA Kit order, start at this link:  http://www.microsoft.com/genuine/selfhelp/orderhelp.aspx

    Wednesday, June 13, 2007 5:05 PM
  • nothing received from the email address on the order, what now?
    Wednesday, June 13, 2007 6:15 PM
  • This link is in Thai

    http://www.microsoft.com/genuine/selfhelp/orderhelp.aspx

     

    I guess I could connect using my VPN account from http://www.strongvpn.com but is there a quick

    answer on how to make it English?

    Wednesday, June 13, 2007 6:18 PM
  • Whatajoke,

     

    The contact email address shown for Thailand is:  aporders@microsoft.com

    Wednesday, June 13, 2007 7:21 PM
  • ok I will refund, but I'd like to advise anyone that is considering purchasing that there are problems with

    MS method

    Wednesday, June 13, 2007 7:22 PM
  • Whatajoke,

     

    How long has it been since you submitted the order?

     

    Did you check online spam filters to make sure the response email was not classified as spam?

     

    Was your credit card charged?

     

    The $125 you mentioned before, was that in US dollars?  If so, there may be a problem because the USD price of the WGA Kit for XP Pro is $149.  You would not have been offered the WGA Kit for XP Home, but if you were, that would have been $99 USD.

    Wednesday, June 13, 2007 7:34 PM
  • Whatajoke,

     

    Also you may file a piracy report against the store where you purchased the computer. This may not help you but it will help others who may become a victim at the location where you purchased. It is very unfortunate you became a victim. This happens often and customers such as yourself can help others. Again I am sorry for what has happened. 

     

     

    Stephen Holm, MS

    WGA Forum Manager

    Wednesday, June 13, 2007 9:02 PM
  • Sorry but I'm more upset at MS for not taking care of this situation properly.  They would rather collect my

    money and promise me something that they can't deliver.  There's no information on the order page to

    inform me that the transaction would not process.

     

    Rather they take orders from everyone and chose who they will activate and who they won't.

    Wednesday, June 13, 2007 9:06 PM
  • Whatajoke, 

     

    I am really sorry you feel this way. Follow this link http://www.microsoft.com/genuine/selfhelp/orderhelp.aspx. Immediately below the box where you can select what country is a phone number. Please call this number and talk with customer service representative. Also did you get any email replies back following the placed order?

     

     

    Stephen Holm, MS

    WGA Forum Manager

    Wednesday, June 13, 2007 10:02 PM
  • I have not called or emailed yet.  I have however checked my Amex to discover they have not charged me either.  I guess

    MS has a system that allows them to delay orders before they are placed.  They must have seen that I had a IP address

    based in Thailand and not processed the order,  figuring I was fraud.

     

    Well that works for me, I don't have to go through the trouble of requesting a refund. 

     

    Even if I did call customer service, or email as you requested... I think you are going to inform me that there are few options

    for me to convert this Windows load into a legitimate licese, correct?   I had two other systems that I was able to convert here

    in Thailand, but this system if I remember from my last (2 hour) phone call..  they informed me it was not possible.

     

    I think MS really needs to look at their policies about this,   they are accomplishing nothing and losing money.

    Thursday, June 14, 2007 6:28 AM