locked
Error Code: 0x8004050a : A Problem is preventing Windows from accurately checking the license for this computer (Windows XP professional activation) RRS feed

  • Question

  • I have had to reinstall Windows XP on my Compaq Evo.  I completely formatted the HD and reinstalled using the original Compaq-branded Windows installation disks and used the original Product Key as displayed on the Microsoft sticker on the base unit.

    The initial installation went fine, the Product Key validated and activated, I logged onto Windows.  My next step was to install all updates.  170 updates were installed including SP 1 / 2 & 3.  The machine then asked for a reboot.

    I rebooted.  At the 'Welcome screen' clicked the relevant user icon.

    After you click the user icon but before you log on this error message appeared "A problem has prevented Windows from accurately checking the status of the license for this computer. To proceed your copy of Windows must be activated with Microsoft. Do you want to activate Windows?"
    - I clicked 'OK' the Product Activation box appears rang the Freephone number and entered the code as displayed and in return input the code I received.  I then receive the message:
    "A problem is preventing Windows from accurately checking the license for this computer. Error code: 0x8004050a".
    - Click OK the computer will log off and take you back to the 'Welcome - log-on screen'.

    WHAT I HAVE TRIED:
    - I tried re-entering the Product Key on the Product Activation Page - this did not work.
    - I tried activating it will a Windows Operator in India - it didn't work.  They told me that they are not Technically Trained and I have to ring Technical Support during the week when I am at work and not at home.
    - I CANNOT enter Windows to even run the diagnostic tool.  Simply after applying the Windows updates the genuine Product Key which worked perfectly at first is no longer accepted.

    Please any help, advice, guidance?  I searched Windows KB - didn't find anything.........
    Saturday, October 3, 2009 10:08 AM

Answers

  • Thanks Dan,
    This is good to know. 

    Developments my end of all those who fear the Microsoft Tech Support via telephone.  So I rang the freephone Activation number and explained again the issue they transferred me through to support who opened a case for me 'free-of-charge', this was despite the XP Pro version being OEM, apparently.  They issued me with a new Product Key.  Issue resolved.

    Persistence, faith and luck - that's all I can put it down too.  Thanks for your help.
    • Marked as answer by Darin Smith MS Wednesday, October 7, 2009 5:44 PM
    Tuesday, October 6, 2009 12:47 PM

All replies

  • Hello kaosfusion,

    What was it that prompted you to cleanly install Windows?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, October 3, 2009 12:38 PM
  • Hi Dan!  Thanks for answering......concerning your question the original Hard drive died.  The machine has a new hard drive. 
    Saturday, October 3, 2009 12:41 PM
  • Hello kaosfusion,

    This was previously posted by Darin Smith in response to a situation identical to yours:

    "Your question is specific to Product Activation and unfortunately, these forums are for Windows Genuine Advantage issues so your question is out of scope of our support. But the Good News is, Microsoft provides unlimited free support for OS Install and Product Activation issues. 
     

    For XP Home: Go to http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=3219&gprid=37013
     

    For XP Pro: Go to http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=3518&gprid=185522

    Thank you,
    Darin Smith
    WGA Forum Program Manager"


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, October 3, 2009 1:52 PM
  • I have already been to this site.  Please describe how this link helps me in the UK?  Possibly the worst KB in the history of KBs - it takes me round and around in circles.  I would sincerely like a direct link to where I can find this 'unlimited free support'.  Please, please, I am slowly losing the will to live.  I would sincerely like a link to a page that displays a forum, chat, email or telephone number that allows me access to the unlimited free support for Product Activation.
    Saturday, October 3, 2009 2:02 PM
  • Hello kaosfusion,

    It would seem that, since Windows XP has passed into the lifecycle phase where active support is no longer given, there is no more free unlimited support for installation and activation.

    Searching around the web, it does not look good for finding a solution to your particular problem, other than a format and clean installation.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Sunday, October 4, 2009 3:43 AM
  • The operators on the Microsoft Activation line tell me to the contrary.  So at some point I will bring the base unit to work and give them a call to see what they say. 

    I can't see another format making any difference, (which is a shame as the issue it legit).  If the worse comes to the worse, I'll stick Linux on it and kick Windows out the window, they aren't the only OS in the world - some remain free!!!

    If you keep this thread open I will let you know what the Helpcentre prescribe and we can categorically answer the Support or No Support question.  Considering new machines are still being sold with XP I am pretty sure that they must provide something to help with activation.
    Monday, October 5, 2009 8:09 AM
  • Hello kaosfusion,

    Here is the MS support life cycle policy:  http://support.microsoft.com/gp/lifepolicy

    I did not see in any of your posts whether the issue is with XP Home, Pro, Media Center, or Tablet Edition?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, October 6, 2009 2:52 AM
  • Thanks Dan,
    This is good to know. 

    Developments my end of all those who fear the Microsoft Tech Support via telephone.  So I rang the freephone Activation number and explained again the issue they transferred me through to support who opened a case for me 'free-of-charge', this was despite the XP Pro version being OEM, apparently.  They issued me with a new Product Key.  Issue resolved.

    Persistence, faith and luck - that's all I can put it down too.  Thanks for your help.
    • Marked as answer by Darin Smith MS Wednesday, October 7, 2009 5:44 PM
    Tuesday, October 6, 2009 12:47 PM