locked
Tanjay CX700 and OCS 2007 RRS feed

  • Question

  • I have implemented OCS and everything works except the Tanjay's

    I cannot dial out it says "Call Denied Format of number unsuccessfully check normalization rules" 

    Do I have to create specific rules for these devices? 

    Thanks 
    Thursday, February 5, 2009 5:07 AM

All replies

  • Can you provide more details:

    What Norm. rules you have currently?

    What number you dialing from Tanjay? 1234; 5551234; 1235551234 etc.


    Drago
    Thursday, February 5, 2009 12:31 PM
  • Unfortunately the dialing rules for the "Phone" devices can be a pain in the butt if you need to support PBX integration (such as 5 digit dialing). Check out the site below for more information. Good Luck

    http://communicatorteam.com/archive/2008/06/02/263.aspx



    Mark
    Thursday, February 5, 2009 3:10 PM
  • These phones need the + in front of them. Closer inspection of the rules resolved this.

    Success

    Monday, February 9, 2009 2:48 AM
  • The Tanjays do not like the Quick Dial ticked either this prevented the phones from picking up the rule


    Monday, February 9, 2009 11:49 PM