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windows 7 activation issue RRS feed

  • Question

  • I inherited a toshiba satellite pro laptop and when attempting to activate it using the product key on the base of the laptop I get an 0xC004F074 error message, saying the kms could not be contacted. I also checked the diagnostics report (included below) and the product key there does not match the one on the base of the laptop. Any suggestions would be appreciated......

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH

    Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=

    Windows Product ID: 00392-918-5000002-85204

    Windows Product ID Type: 1

    Windows License Type: KMS Client

    Windows OS version: 6.1.7600.2.00010100.0.0.004

    ID: {10CBC150-24FA-4982-9560-2187F3BAB277}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Enterprise

    Architecture: 0x00000000

    Build lab: 7600.win7_gdr.110622-1503

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\tosh\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{10CBC150-24FA-4982-9560-2187F3BAB277}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HVTHH</PKey><PID>00392-918-5000002-85204</PID><PIDType>1</PIDType><SID>S-1-5-21-3761223833-3567615192-4093895539</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite Pro L450D</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20091117000000.000000+000</Date></BIOS><HWID>D4B83607018400E6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, Enterprise edition

    Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel

    Activation ID: ae2ee509-1b34-41c0-acb7-6d4650168915

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00392-00170-918-500000-03-2057-7600.0000-2552011

    Installation ID: 002280294576248854400726765944347715365765361232027143

    Partial Product Key: HVTHH

    License Status: Notification

    Notification Reason: 0xC004F00F.

    Remaining Windows rearm count: 2

    Trusted time: 12/09/2011 21:00:36

    Please use slmgr.vbs /ato to activate and update KMS client information in order to update values.

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C533

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 9:12:2011 20:14

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEAnJ9eQfxJEDPi+1T5FkgEqRRh6kUeII5zlNgOHg==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC PTLTD APIC  

      FACP AMD   ANT     

      SRAT AMD   HAMMER  

      MSCT OEMID MSCTTBL 

      HPET PTLTD HPETTBL 

      MCFG PTLTD  MCFG  

      TCPA TOSCPL        

      SLIC TOSCPL TOSCPL00

      SSDT PTLTD POWERNOW

     

     

    Monday, September 12, 2011 8:01 PM

Answers

  • According to your MGA repost, there is an installed Windows 7 Enterprise "Volume License" operating system installed.  A Volume License is usually sold only to business enterprises and not to individuals since the minimum purchase is five (5) licenses.  Whom did you "inheret" this laptop from?
    Carey Frisch
    Monday, September 12, 2011 9:43 PM
    Moderator

All replies

  • According to your MGA repost, there is an installed Windows 7 Enterprise "Volume License" operating system installed.  A Volume License is usually sold only to business enterprises and not to individuals since the minimum purchase is five (5) licenses.  Whom did you "inheret" this laptop from?
    Carey Frisch
    Monday, September 12, 2011 9:43 PM
    Moderator
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Thursday, September 22, 2011 7:23 PM