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Plugged in not charging problem RRS feed

  • Question

  • i discovered my whenever i plug my charger to my computer, i receive plugged in not charging message.

    i did uninstall the ACPI from device manager, but the problem persist. please i need a solution to this because in Nigeria, electricity is luxury

    Friday, December 6, 2019 1:29 PM

All replies

  • May be the charger is faulty. You may try this on another computer or use a different charger.

    Get it diagnosed by the technician.


    S.Sengupta,Microsoft MVP Windows and Devices for IT, Windows Insider MVP

    Saturday, December 21, 2019 2:17 PM
  • Hi,

     

    Based on my research, , the issue may be caused by several reasons.

     

    You could refer to the following information to solve the issue:

    Update battery drivers in Device manager.

    Unplug charger, shutdown laptop, remove the battery and plug in the charger, turn on laptop. After 2 minutes again shut down your laptop, remove charger and put the battery back on. Without plugging-in charger. turn on your laptop. See if the problems is solved. Repeat this step 2 times.

    Check the DC power jack. If it’s loose then you should replace it with a new one.

    Check the charger, if it’s working properly and giving required DC output for charging the battery.

     

    Hope above information can help you.


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    Monday, December 30, 2019 8:29 AM