locked
Unable to Activate my Laptop RRS feed

  • Question

  • Hello.

    I've upgraded my laptop and moved the harddisk from old laptop am unable to activate my 3 license upgrade version of windows 7 home premium.  

    I have tried to do an telephone activation it advises I only have a single license.

    The following is what I received from the MS diagnostics.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-MC27X-GHKTX-9QQ3Y

    Windows Product Key Hash: 8JIQbaTpwy4r03kR8IJ7hwr3WPM=

    Windows Product ID: 00359-030-1104404-85575

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {9907287D-589E-4E0D-B480-D6E110DD42AA}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000000

    Build lab: 7600.win7_rtm.090713-1255

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{9907287D-589E-4E0D-B480-D6E110DD42AA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9QQ3Y</PKey><PID>00359-030-1104404-85575</PID><PIDType>5</PIDType><SID>S-1-5-21-553630199-1203840026-1075208000</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D410 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="3"/><Date>20050629000000.000000+000</Date></BIOS><HWID>82B90600018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00170-030-110440-01-1033-7600.0000-1032011

    Installation ID: 008862510996489610060326832072279854323773138975239383

    Processor Certificate URL:

    Machine Certificate URL:

    http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL:

    http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL:

    http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 9QQ3Y

    License Status: Initial grace period

    Time remaining: 42540 minute(s) (29 day(s))

    Remaining Windows rearm count: 3

    Trusted time: 14/04/2011 18:27:16

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: N/A

    HealthStatus: 0x0000000000000000

    Event Time Stamp: N/A

    ActiveX: Not Registered - 0x80040154

    Admin Service: Not Registered - 0x80040154

    HealthStatus Bitmask Output:

     

    HWID Data-->

    HWID Hash Current: KgAAAAAAAgABAAEAAAAAAAAAAgABAAEAJJSEpmSSLu+QB+Y3TrraTOIo

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information:

    ACPI Table Name OEMID Value OEMTableID Value

    APIC DELL CPi R

    FACP DELL CPi R

    MCFG DELL CPi R

    ASF! DELL CPi R

    SSDT PmRef Cpu0Ist

    SSDT PmRef Cpu0Ist

    SSDT PmRef Cpu0Ist

     Thanks

    Bfit

    http://go.microsoft.com/fwlink/?LinkID=88338
    Thursday, April 14, 2011 6:41 PM

Answers

  •  

    OK, so at this point, you have a dell latitude that you upgraded from XP to Windows 7 and you are having problems Activating.

     

    If my summery is correct, then please describe the "unable to activate" problem.  Specifically:

    1) What method(s) have you tried Activating with?

    (Note: there are 3 ways to Activate. a) Over the Internet, b) By Phone through the automatic phone prompt and c) By Phone through a Live Activation Rep)

    2) What error message do you receive when Activating? (or in the case of activating through a Live Activation Rep, what did the Rep say)

     

    Thank you,


    Darin MS
    • Marked as answer by bfit58 Saturday, April 16, 2011 5:43 PM
    Friday, April 15, 2011 10:39 PM

All replies

  • Once you moved the hard drive from the old computer to the new one you invalidated the original license.  The original license that came with the old computer was an OEM copy.  OEM copies cannot be transferred to a new computer.  Your upgrade copy of Windows 7 Home Premium is transferrable but now you need a valid base license. 

    What OS shipped on the new computer?  Why did you not just use the W7 upgrade to upgrade the OS on the new computer instead of reusing the old hard drive? 


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Thursday, April 14, 2011 7:10 PM
    Answerer
  • I have reinstalled the original OS which was XP professional, then ran the update CD and am still unable to activate. That is why have logged a call.
    Brian
    Thursday, April 14, 2011 7:28 PM
  • How about giving the makes and models of the two computers and the edition of Windows each shipped with?

    You reinstalled the original OS for which computer? If the XP was preinstalled on the old computer you cannot use it on the new one.  This is very confusing without the details of your setup.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Thursday, April 14, 2011 7:37 PM
    Answerer
  • My original laptop was a dell insprion 6000, 60GB hard disk which now has a screen problem, which had XP professional upgrade to W 7.

    Replacement laptop is a dell latitude d410, with 40GB hd.  Re-installed with xp professional upgraded to W7.

    Thought I would be able to move disk as had a lot of data on it, this has now been backed up.

    Sorry for being confusing


    Brian
    Thursday, April 14, 2011 7:49 PM
  • But WHICH XP pro?  From the old computer or the d410?  If it is an OEM copy from the old laptop you can't use it.  If it is a retail copy of XP you can. 

    You need to use the original OS from the d410 and upgrade that.  Even though the upgrade requires a custom install and rolls up the old OS into a windows.old, there needs to be a valid OS on the hard drive at the beginning of the installation of W7 using an upgrade license.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Thursday, April 14, 2011 8:00 PM
    Answerer
  • That is what I have done.

    I have installed the oem copy of XP from the dell d410 then installed w7 upgrade, using the custom install


    Brian
    Thursday, April 14, 2011 8:27 PM
  •  

    OK, so at this point, you have a dell latitude that you upgraded from XP to Windows 7 and you are having problems Activating.

     

    If my summery is correct, then please describe the "unable to activate" problem.  Specifically:

    1) What method(s) have you tried Activating with?

    (Note: there are 3 ways to Activate. a) Over the Internet, b) By Phone through the automatic phone prompt and c) By Phone through a Live Activation Rep)

    2) What error message do you receive when Activating? (or in the case of activating through a Live Activation Rep, what did the Rep say)

     

    Thank you,


    Darin MS
    • Marked as answer by bfit58 Saturday, April 16, 2011 5:43 PM
    Friday, April 15, 2011 10:39 PM
  • Hi

     

    I tried doing a phone activation and it work this time

    Thanks to all who advised

     

    BFIT


    Brian
    Saturday, April 16, 2011 5:44 PM