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Vista Ultimate validation problem RRS feed

  • Question

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    Hi I got my machine 2 days ago, everything worked out fine until now. Vista tells me that my copy of Vista Ultimate isnt genuine. I've already tried to start the validation service in cmd but it only tells me that system error 54273 has occurred.

    Please help me.

     

    Windows diagnostic:

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-6CDQM-RV23K-RP8F7
    Windows Product Key Hash: 7VrYSubZ86JPxkAAnCqEelHYZa4=
    Windows Product ID: 89587-014-0000025-71371
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {D7B7C2A9-03BF-412E-83B8-13848DF82872}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000009
    Build lab: 6001.longhorn_rtm.080118-1840
    TTS Error: M:20080608191744799-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6001.18023]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D7B7C2A9-03BF-412E-83B8-13848DF82872}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RP8F7</PKey><PID>89587-014-0000025-71371</PID><PIDType>5</PIDType><SID>S-1-5-21-1371362550-4133245901-1291744080</SID><SYSTEM><Manufacturer>0000</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N-D ACPI BIOS Revision 0502</Version><SMBIOSVersion major="2" minor="4"/><Date>20080402000000.000000+000</Date></BIOS><HWID>AF313507018400FA</HWID><UserLCID>0407</UserLCID><SystemLCID>0407</SystemLCID><TimeZone>Mitteleuropäische Zeit(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110407-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>48BB5191E6DCD00</Val><Hash>2AvdvYPZOkcDC9zrSJJQr1sp2z4=</Hash><Pid>73932-640-7293383-57521</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

     

    Sunday, June 8, 2008 5:26 PM

Answers

  • Hello Jannesss,

     

    Vista is in what is called a 'Mod-Auth' Tamper state. 

    The core to your particular issue centers on the line in your Diagnostic Report that reads:

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6000.16643]

     

    This line means that the critical system file gdi32.dll either

    a)     Has been tampered/modified or become corrupt to the point that its Signature Hash no longer matches the Signature Hash listed in Vista's System Catalog.

    Or

    b)     The gdi32.dll file has recently been updated but the file's Signature Hash was not updated, in Vista's System Catalog, to reflect the updated gdi32.dll file's new Signature Hash.

     

      Vista compares a Critical System file's Signature Hash with the Signature Hash listed in its System Catalog to determine if that Critical System file has been tampered with. Normally, I resolve this by having the user re-install a past Update that contained that file. Unfortunately, I can not find any past updates that contain this file, so I only have a few additional options to resolve the issue.

     

    A) Install Service Pack 1 for Vista (http://www.microsoft.com/downloads/details.aspx?FamilyID=b0c7136d-5ebb-413b-89c9-cb3d06d12674&DisplayLang=en). SP1 may contain an updated version of file gdi32.dll, that once installed, should resolve the issue.

     

    Or

      

    B) Repair Windows using System Restore:

     

    1) Reboot Vista into Safe Mode

    2) Go to Control Panel

    3) On the left hand side of the Control Panel window, Click on "Classic View"

    4) Double-click "Backup and Restore Center"

    5) On the left hand side of the window, click "Repair Windows using system restore"

    6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    7) Click the "Next" button.

    8) Reboot back into Normal mode

    9) Vista should no longer be in Reduced Functionality mode

     

     And lastly, if none of these suggestions resolves your issue, you may need to reinstall Vista, but first, open a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029 for additional assistance.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Tuesday, June 10, 2008 9:10 PM