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OneCare crashes during Tuneup - anti-virus search. RRS feed

  • Question

  •  

    When I run Tuneup, everything goes fine until I get to the anti-virus scan then it crashes.
    Friday, August 17, 2007 3:04 PM

Answers

All replies

  • If you run a manual virus scan does the program also crash?

     

    Friday, August 17, 2007 3:15 PM
    Moderator
  •  

    I'll try that in a few but here's what I get running the Tuneup.

     

    Green - Remove unnecessary files.

    Green - Defragment the hard disk.

    Stop during process - Scan for viruses and other potentially unwanted software.

     

    Then the OneCare virus protection is turned off and will not turn on.

    Also states that I need to run Tuneup.

     

    On the other hand, the individual status sections are all good. Showing virus and spyware definitions up-to-date and a complete scan. OneCare doesn't make it to the backup but previous Tuneups worked 100%.

     

    Friday, August 17, 2007 5:27 PM
  • The error Service Executable has encountered a problem and needs to close.

    Error signature:

    szAppName : MsMpEng.exe szAppVer : 1.5.1937.0 szModName : MpSvc.dll

    szModVer : 1.5.1937.0 offset : 0000d5dd

     

    Technical info about the error report:

    C:\DOCUME~1\DH\LOCALS~1\Temp\WER2b75.dir00\MsMpEng.exe.mdmp

    C:\DOCUME~1\DH\LOCALS~1\Temp\WER2b75.dir00\appcompat.txt

     

    These files were created at or very near the time of the crash.

    Friday, August 17, 2007 6:14 PM
  •  

    Yes it does.

    OneCare doesn't stop just the virus and spyware monitoring. It will not turn on until I restart.

     

    Friday, August 17, 2007 6:57 PM
  • Rockitz, please contact support. To contact support - http://help.live.com/help.aspx?project=onecarev2&mkt=en-US

     

    Saturday, August 18, 2007 3:45 PM
    Moderator
  • And please file a bug with your support logs - https://connect.microsoft.com/site/sitehome.aspx?SiteID=168

    See this document for how to file a bug - http://connect.microsoft.com/content/content.aspx?ContentID=3480&SiteID=168

     

    -steve

    Monday, August 20, 2007 1:29 AM
    Moderator
  • did you find anything on this,  my one care is doing the same thing,  virus scan runs fine by it self but during tune up it crashes.

     

    Tuesday, August 28, 2007 10:24 PM
  • The best thing for you to do is to contact support per the link in Jim's post and file a bug per my post above yours.

    -steve

     

    Wednesday, August 29, 2007 1:25 AM
    Moderator