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Office 2007 validation problem RRS feed

  • Question

  • I'm having problems validating my Office 2007.  I've run the diagnostic tools, below is the output:

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-RVF66-GP7VM-8CFT3
    Windows Product Key Hash: tJB30tZY737ZFJYewUg2SpzsCb0=
    Windows Product ID: 76487-OEM-2211906-00825
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    ID: 6b2884b8-0097-4aaf-aeb6-40431619d59e
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-530-645_B4D0AA8B-530-645_B4D0AA8B-530-645_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>6b2884b8-0097-4aaf-aeb6-40431619d59e</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><PKey>*****-*****-*****-*****-8CFT3</PKey><PID>76487-OEM-2211906-00825</PID><PIDType>2</PIDType><SID>S-1-5-21-1004336348-688789844-725345543</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MXC051                          </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="3"/><Date>20051106000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>0366381701846052</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55556</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>F717CC666E6CE</Val><Hash>Z4SeEvN/5DPM4B+I0bjbNaZFNcs=</Hash><Pid>81599-871-1487267-65734</Pid><PidType>1</PidType></Product><Product GUID="{91120000-003A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Standard 2007</Name><Ver>12</Ver><Val>2AC508BEB33E6CE</Val><Hash>KBgACZDS/7bM9KE8Z4RGXFFFQUo=</Hash><Pid>84888-871-0317613-63025</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>3EFEC7B3E44DECE</Val><Hash>fu622w3FYDRBgJiw5j+tnSGaVzw=</Hash><Pid>84890-871-0401295-63107</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Please advice next step to take...I really need to download the pdf conversion add-on

     

    Thanks!

    Wednesday, June 6, 2007 9:40 PM

Answers

  • Sirocco,

     

    Thank you for posting your diagnostic information on the thread. Diagnostic results help our team find resolutions.  There are several dynmanics occuring.  Installed on your system:  Microsoft Office Project Standard 2007, Microsoft Office Visio Professional 2007, Microsoft Office Enterprise 2007, and Microsoft Office FrontPage 2003.  

     
      I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Microsoft Office Enterprise 2007 and why it is not passing validation.  Unfortunately, the product key used to install Microsoft FrontPage 2003 is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  Please remove this stand alone Office Suite program and you should be able to download PDF conversions add-ons.  As a rule, VL editions of either an Operating System, Office Suites and/or Office Suite stand alone programs should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and version of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.
      
       This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of MS Office 2003 is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.
     
    As a customer there are options available to you for a resolution.  First, if this comes as a total surprise to you, please go back to the Compaq Retailer was purchased and let them know MS Office is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Please print a copy of the diagnostic report so you may show them proof for the 114 Blocked VLK statuses.  In any case, please uninstall the non-genuine installation to alleviate any complications which may arise from the non-genuine status of your software.
     
    I am sorry to hear about your situation. Please don't hesitate re-posting if you need further assistance.
     
     
    Thank you
    Stephen Holm
    WGA and OGA Forum Manager

     

    Wednesday, June 6, 2007 10:37 PM
  • Thank you!  It worked...=)
    Thursday, June 7, 2007 12:24 PM
  • Sirocco,

     

    Awesome! I am glad the solution worked. Have a great week and post again if you need further WGA assistance.

     

     

    Stephen Holm, MS

    OGA Forum Manager

     

    Thursday, June 7, 2007 5:25 PM

All replies

  • Sirocco,

     

    Thank you for posting your diagnostic information on the thread. Diagnostic results help our team find resolutions.  There are several dynmanics occuring.  Installed on your system:  Microsoft Office Project Standard 2007, Microsoft Office Visio Professional 2007, Microsoft Office Enterprise 2007, and Microsoft Office FrontPage 2003.  

     
      I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Microsoft Office Enterprise 2007 and why it is not passing validation.  Unfortunately, the product key used to install Microsoft FrontPage 2003 is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  Please remove this stand alone Office Suite program and you should be able to download PDF conversions add-ons.  As a rule, VL editions of either an Operating System, Office Suites and/or Office Suite stand alone programs should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and version of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.
      
       This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of MS Office 2003 is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.
     
    As a customer there are options available to you for a resolution.  First, if this comes as a total surprise to you, please go back to the Compaq Retailer was purchased and let them know MS Office is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Please print a copy of the diagnostic report so you may show them proof for the 114 Blocked VLK statuses.  In any case, please uninstall the non-genuine installation to alleviate any complications which may arise from the non-genuine status of your software.
     
    I am sorry to hear about your situation. Please don't hesitate re-posting if you need further assistance.
     
     
    Thank you
    Stephen Holm
    WGA and OGA Forum Manager

     

    Wednesday, June 6, 2007 10:37 PM
  • Thank you!  It worked...=)
    Thursday, June 7, 2007 12:24 PM
  • Sirocco,

     

    Awesome! I am glad the solution worked. Have a great week and post again if you need further WGA assistance.

     

     

    Stephen Holm, MS

    OGA Forum Manager

     

    Thursday, June 7, 2007 5:25 PM